I want to return the dress. It's nice quality but didn't look good on me. I must of thrown away the paperwork I didn't see it in the package. I reached out to the company. No response. Thsnks. Kim rinks
I ordered 10 items on sale and was careful to look at the sizing guides as I am a 2-3 XL. All items fitted me and I am very pleased with the new tops I have for work and play. The sale prices were great and I was happy with the fabrics and quality of the tops and one pair of shorts I got.
I ignored reviews and ordered in August 2020. Ordered 10 things. Only 3 were as described. I ordered all mediums, but sizes of shirts were all different. Material and colors were not close to clothes in photos or in description. The clothes were cheap. Some t-shirts were cotton. Some were this weird polyester material. I was happy with 2 of the t-shirts, but the bracelet I ordered was completely missing. The ziplock bag was open and it wasn't in there. They claim in was in the package. I tried to return a few things and they informed me I would be responsible for shipping cost back to China and that would cost more than clothes. Offered me to keep items at a 15% discount. BEWARE. Others are correct. DO NOT WASTE YOUR MONEY. Don't be fooled by cute photos. That's not what you are receiving.
Can you tell us the order number so that we can check it?
This is my second time shopping with JFN. I am impressed with how easy it is to place an order. I was also very impressed with the quality of my merchandise. The only difficulty I have is the exchange in the dollars as I live in Canada. Then the products become very expensive for me.
Ordering was easy but it was hard to track since it's from out of the country. I think it took over 3 weeks to come but that was fine since still arrived before my planned event.
I thought the fabric was lighter weight than expected and had an odd scent when i took it out of the bag. I hung in out in a room and the odor is gone now
It fits me and now i know what to expect.
I loved the blouse and the quality of it, however it was too small. I looked into returning it, and was astonished at what I would have to go through to return it for the next size bigger. Take a picture of it, re-wrap in original wrappings, send it to China... I'll eat the cost instead of going through all that. I'll never order from JustFashionNow again!
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The merchandise I received was NOT what was pictured on the website. It was a cheap rendition of what it was supposed to be, which is boutique clothing with the detailing it should have had. The material was inferior synthetics, something I wouldn't pay $5 for much less what I was charged. It smelled like cigarette smoke and was dirty. One item looked like a cheap bathrobe instead of a knitted boutique coat that was supposed to have bumpy flowers on it and a big, detailed collar - yeah that beautiful winter coat - what a joke! When I wanted to make a return I was informed I had to ship it back to China and pay all the costs associated with it! Then wait for them to decide to give me my money back. The alternative was their offer of a 15% refund! Unbelieveable! Don't buy from these clowns! I am disputing the charge through my credit card company since they are being disreputable.
Sorry for making you feel like that.We understand that different people have different expectations on the items. But we are trying our best to solve the problems encountered and make our customers satisfied.We are doing every effort to provide best products and services, and always welcome your valuable advise.
Quick and easy. But, i think your size guide needs improvement. In the US, I take size Medium or size 12 -14. For a bust size 39-40'. Your size guide does not fit my US size. I am ordering an XL, which I hope equals the US size of Medium... I would have ordered more, if i knew the correct size, per your chart.
Since the above problem, i did place another order for a blouse. I ordered a Medium, and this one did fit. Not I'm not sure if you fixed the sizing. I most likely will order another one at a size M, to see if it is a correct sizing for the US sizeing.
Purchased 3 dresses size 16 UK, all were different sizes, the quality of the material was very poor and looked cheap the intems took 6 weeks to arrive, I have returned all items 4 weeks ago and struggling now to get money refunded, appauling service.in my opinion this site is a con.
Do NOT waste your money like I have it cost £20.00 to retunr the items to add salt to the wound.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Not the greatest experience. Product not well made but sadly do not fit. Approx. Ten minutes after placing order, I rec'd. An email saying order didn't go through and to re-order. So, unfortunately, I did only to see a second email saying (first) order was rec'd. After all. I called customer ser. And was told they would try to stop the second order, but probably couldn't. Did they think I was going to keep two prs. Of the same shoe? So now I have to return both pairs of poor quality shoes/mocs that do not fit. NOT A HAPPY CUSTOMER!
Dear customer,
Sorry that you are not satisfied with the items. If you need to return the item, you can contact our customer service for the return instructions.
Return Policy: All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date. For more details of our return policy, you can check on https://www.justfashionnow.com/information/Returns
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I received the dress that was advertised as white but it was cream. The material wasn't what I expected. Material too thin and a slip would have to be worn underneath. Picture makes it look like there are pockets but there aren't any.
I ordered a super coat here! Beautiful, very cute. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well considering that I am thin, but I do recommend always ordering a larger size, at least in coats and jackets
I ordered 4 dresses in January and received only one by the middle of March and that one was defective... the entire front panel design was sewn in crooked. I was able to cancel one dress that was on back order and two others they say was mailed already and that was over 3 wks ago and I still have not seen them. As for the defective dress I have been exchanging emails with them for the last 3 weeks and still have not heard anything. Oh yes, I did hear from them once saying all returns are paid for by the customer (to China)... I wrote them back, saying I am not returning this items because I did not like it, but because it was defective and why should I be responsible for postage. That is when I did not receive an answer back.
I will never order from them again... If you decide to, I hope you have more luck than I did. 3/25/2019
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
All of the items I received are of poor quality and workmanship. Because of the challenge of getting them, I will chock the experience up to poor judgement and donate everything to the local Goodwill.
I will never, ever purchase from this vendor, or any other vendor that I do not know about. This has soured every possible future product.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
You failed to take my original credit card which I know is good.
I ordered 3 prs of shoes and they were cheap made they would not have worn very many times.
The clothing was cheap, did not look at all what a I had ordred.
I ordered a purse that looked like it was a very good quality and when I received it, it was laid flat and the material would not last no time. Beware of what you order and be sure you return it within the 30 day, I thought I had, but apparently not, My order came in several different orders and I was waiting from the day I received first item to the final item, then I was going to send them back, but apparently you have to return each item so they can claim the postage for each item. I would not recommend them at all!
I am donating everything I got from them and I will never order from them again!
From start to finish I enjoyed the entire shopping experience. I ran into a problem the second after I placed my order. I accidentally ordered 2 of the same pants…oops. I immediately emailed the company and gave them my order number. Within 24 hours I had a response and they were able to remove the second pair and refund my $ within 5 days. Then the day I received the order in the mail, I also received an email asking if I received my package yet. The email also included a follow up option to choose if I hadn't received it yet. What great business practices! I will definitely be ordering from them again and recommending them to everyone!
I was very hopeful when I ordered 2X size. The three items I received (exactly on time) were beautiful and I was really hopeful they would fit but unfortunately they did not. They were more like a Medium, Canadian sizes. I have several large and 2X size tops and bottoms. I compared them with the JFN items and there was a vast difference. I am offering them to much smaller girls in my family. Everybody loved the look of them.
The size of items from different styles varies. We recommend you check the detailed measurements in the size chart first. You'll find the size chart under product details.
We recommend you compare the measurements with the clothes you usually wear. Hope this will help.
Plus size only means the item is available in larger sizes. Each size is a normal size.
Quick and easy, products look good, hope everything fits.
Easy and straightforward ordering. Last time I ordered it took over two months for delivery! Hopefully it will be quicker this time.
I ordered a 4xl Men's shirt and I doubt that it was a Men's medium. Not even close on sizing.
Easy and straightforward ordering. Last time I ordered it took over two months for delivery! Hopefully it will be quicker this time.
I was really confused about my total cost until the very end. I think there were many discounts happening and I had to keep buying to get to the free shipping, then wasn't sure until finally the shipping came off.
I was only going to order two items, but when I saw the shipping charge, I felt I needed to order more. Two T-shirts are going straight to goodwill.
DO NOT BUY this item as it has been substituted for the one that is shown. The dress is the problem too small. I have measured 3 dresses to obtain the correct size each time but this one is substandard. Colour does not match the coat, inferior material to the one ordered and couldn't even get the original one past my head. Re-ordered to obtain the correct one and stated "do not send unless the background is white" and they still sent this unmatching too small one with the pink background. I ordered a larger size just in case, but still far too small. Had to pay additional freight for the second item. Total cost me $80 for the second lot alone and still not useable. DO NOT BUY.
FOR THIS ORDER NO PROBLEMS, THOUGH A MESSAGE SECTION WOULD HAVE BEEN HANDY
Great, though not sure whether I will receive the two additional items ordered. Also originally commenced under a 25% discount, but could not apply the promotional discount.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
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Ashley
JUSTFASHIONNOW