I ordered two pairs of shoes on April 20th, 2018 and paid extra for expedited shipping. $81.16 total and I still have no product. There is no phone number to communicate with them, only email. Today, May 12th, 2018, I finally get a response via email which said itll be another 10 to 15 days before they ship the product and they offered a 15% discount! At no point did they communicate that there was a delay and gladly took my money and here I sit with no product or refund. I will be communicating with my bank first thing in the morning to dispute this. This company sucks!
In my last order I didn't receive what I wanted. You sent me 3 tops all the same and i only wanted one, and it wasn't what I wanted, I was very disappointed. This will be my last order from you. I don't like to be messed around. You also sent me a top that came to the waist an in the picture showed it was a long top, that's why I bought it, it ended up in the bin.
In my last order I didn't receive what I wanted. You sent me 3 tops all the same and i only wanted one, and it wasn't what I wanted, I was very disappointed. This will be my last order from you. I don't like to be messed around. You also sent me a top that came to the waist an in the picture showed it was a long top, that's why I bought it, it ended up in the bin.
The date between when I ordered the blouse and when it came was TOO long. In fact, I didn't receive anything from you until I wrote and asked about the blouse. Was happy with the blouse, but need to keep the long delivery delays in mind when I order something in the future.
I orderer a dress that didn't fit and I realized that there was a return policy. The user service followed up on a positive resolution. I would definitely reorder and try a different type of clothing order.
I had a pleasant experience, and was very pleased with overall service. Shopping experience very user friendly. Prices were competitve. Products was satisfactory and lastly shipping was what I expected being it was shipped outside the U.S.
The return policies are NOT good! If you buy from this company or any of the others they go by, beware you will NOT get a full refund of any thing you purchased, they offer 25-30% refund, which is better than nothing at all.
You don't know which ones you can not return, but bought them anyway.
Bought two floral jeans, and two black linen pants.
Black linen pants too small, thin, rough and bad quality linen trousers.
Two floral jeans, on their website these jeans looked lovely. In reality, they stenciled the pattern on the material very badly. Cheap quality jeans, received two different sizes even though they had 5xl on both labels. Terrible experience and will never buy from them again.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
My first time shopping at JustFashionNow was a bit of a shock as I forgot it was in US dollars and I had to pay a shipping charge as well. I found the product excellent and good quality material. It did take longer to ship to me and came in 2 different shipments.
Two items I ordered weren't even close to a normal size that I normally buy. Both were very tight and almost unable to get on. Both were sweatshirts.
On the other hand Customer Service was very very helpful to resolve my return issue via email. I was quite pleased with the custmer service team.
Thank you.
I ordered my size according to the size chart, but all 3 items didn't fit. The charts need to be more accurate. Also, when I tried to return the items, I was told I needed to return to CHINA. I wouldn't have ordered if I had known where the company was located. I consider both complaints "false advertising." I was offered a 15% cash refund, which I am accepting. I will be lucky if I ever receive it! Good luck to anyone who orders!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
Couldn't enter cc# first several times
Maybe the next time I order I can better describe my experience but so far it was okay it arrived. I was satisfied with my purchase wish I hadn't got a size smaller but overall of you it was great and I would do it again.
VERY disappointed that I could not apply a $30 Dressbarn gift card to my purchase. I save gift cards for time that I need to use them for purchase. Did not KNOW that Dressbarn had changed hands and gift card was no longer valid. Did purchase an item, took over three weeks to arrive. When arrived, did not fit, cheap material, and was dirty. Definitely not the quality clothing that DressBarn carried. Having difficulty getting reyin information. Will never purchase anything else from JustFashionNow.
Thank you for your feedback. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry that we do not accept gift card for payment. You can check the payment method on https://www.justfashionnow.com/information/Payment-Methods
We`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Regarding the delivery time, you can learn more about our shipping policy here https://www.justfashionnow.com/information/Delivery
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@justfashionnow.com
Or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
VERY disappointed that I could not apply a $30 Dressbarn gift card to my purchase. I save gift cards for time that I need to use them for purchase. Did not KNOW that Dressbarn had changed hands and gift card was no longer valid.
Return policy is deceptive. Says free shipping but you have to PAY to ship to China. I thought I was ordering from Tiawan but come to find out it is a Chinese company. 1/2 of items did not fit. Thought ordering process was ok as long as not ordering clearance items - was $99 for shipping so removed all the clearance items. A reminder to NEVER order from a company outside the U.S.A.
We are deeply sorry that you are not satisfied with our product and service. According to the return policy, the customer is responsible for the return fee.
You can check the return policy at https://www.justfashionnow.com/information/Returns
We now offer free shipping to ship to you when the order amount after the discount is over $109.(Final sale items and pre-sale items are excluded).
We are sorry if there have any confusion.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Fine as long as not ordering clearance items - was $99 for shipping so removed all the clearance items.
I wish I could get catalogue orders on line but items wanted do not show on line.And the sizing is a bit iffy! I havre ordered a couple of things on line and I am hoping they will fit. I am in the process of returning a top I ordered which isHUGE!
I kept seeing a banner for 20% off any purchase, but it was just a trick. They never gave a coupon code of that type. I waited quite a long time for delivery, but I was pleased wirh the sizing of the shirts when they arrived.
As I checked, your order has enjoyed other discount code, each order can only use one code. We will try our best to improve our service and provide you the better shopping experience.
I kept seeing a banner for 20% off any purchase, but it was just a trick. They never gave a coupon code of that type. I will not be buying from this business again.
The dress arrived without pockets as shown in the picture and the colors were quite brite compaired to the picture on your website. Other than that the dress is nice. Just not as pretty as I thought it would because of the color difference. The quality and material is nice.
The dress arrived without pockets as shown in the picture and the colors were quite brite compaired to the picture on your website. Other than that the dress is nice. Just not as pretty as I thought it would because of the color difference. The quality and material is nice.
Hopefully it will not take two weeks to get it. It was easy to shop and order. Thank you.
This company sells garbage. I posted before. I found contacts. Please read below! The website has info stating that they basically can send whatever they want and it's legal. It is under Company Info- Terms and Conditions. The company is private so they do what they want. The company is actually called Joyful Miles LTD. Address: 16 B Alpha House. 27-33 Nathan Rd. Tsim Shah Tsui Hong Kong
Email: *******@OPEXHKG.COM.HK
Phone # is not toll free: **************
In case anyone wonders how I got this, I am a contract underwriter and research businesses and policy. I found their serial number. I hate people getting screwed by companies. The address on the website is a warehouse they ship from. It will get you nowhere.
As I check， your above info is incorrect. Please contact the correct vendor to solve your issue.
Expectation - Hope fabrics good quality, look nice on site, will review on receipt of order of 5 dresses
Minimal cotton content 1% if any, feels like cheap nylon
One dress somewhat different from picture, others okay
Service good, shipping very slow, good contact from company throughout, would not order again
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Sorry that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.
Hope fabrics good quality, look nice on site, will review on receipt of order
I have tried to reach your support team twice now and have not heard back on fulfilling my return. I am VERY UPSET with this company and the clothes are horrible. I am calling my credit card company today to put in a complaint and get my money refunded
Upon checking, we have replied to your email on 7-12,7-15,7-19， seems like you did not receive our reply. Please kindly try to check your spam.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I loved the sale prices but the shipping cost are outrageous! Especially for the time frame given. I can something 2 day priority mail and it would cost the same. Very disappointed in that aspect.
Beautifull clothes and shoes! I could not wait to get them! However, over half of what I ordered never arrived. They sent me replacement instructions, but I have yet to receive any of the replacement items I have ordered. Don't bother trying to return anything, because they make it very difficult to do so. After you order and pay for your merchandise, it takes them a month to finally tell you that what you ordered is out of stock and please order a replacment. The replcements take forever to arrive if they ever do!
Dear Customer,
Thank you for choosing our products, and we look forward to resolving these issues together.
We understand that you have concerns regarding your order.We would like to extend our sincerest apologies for any inconvenience or frustration caused by the issues you have experienced with your order. We understand how important it is to provide a smooth and satisfactory shopping experience for all of our customers, and we are deeply sorry that we fell short of meeting your expectations.
Upon checking, our colleague has previously replied to you on June 14 and June 17 respectively about return.Once we receive your return, please allow 3 to 5 business days to process your returns.For more information,please click this link:
https://www.justfashionnow.com/information/returns
If you did not receive our previous emails, they may have been filtered into your spam/junk mailbox. Please check both your inbox and spam folder for our messages.(Normally,all inquiries will be responded to within 24 hours.)
The shoes that you exchanged but have not yet received, we have verified that the shoes were shipped out to you and are currently in transit. Unfortunately, shipping and logistics issues can sometimes cause delays, but we are working diligently with our logistics team to resolve this issue as soon as possible.
Regarding the out of stock item from your order, we apologize for the inconvenience. We also noted that on June 21st, we followed up with you on the same matter and are awaiting your reply.
We appreciate your valuable feedback, which we have conveyed to the relevant department in order to improve our services. We are committed to doing everything in our power to improve the shopping experience for our customers.
We value your business and appreciate your feedback. Your comments and concerns have been forwarded to the appropriate team for review and improvement.
If you have any further questions or concerns, please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
I originally ordered this dress at a much lower price, but then was told it was sold ut. I was VERY disappointed. I am excited t receive this one (a slightly different pattern, but the same style).
Overview
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
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We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
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Website: https://www.justfashionnow.com/
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