I wish I would have read all of the reviews BEFORE I ordered from this bogus company! I ordered 5 items on June 20,2018, and have only received 3 items as of today, 8/15/18. The shoes look like they came from the Dollar Store. I tried contacting the company but the site does not allow you to. It is very deceiving. JustFashionNow does not even deserve ONE star! I will be reporting this company to the BBB!
I ordered 2 tops March 27 2020, was told it would be shipped 7-10 days now it has been 26 days with hearing Nothing from them. I want my money back, not waiting any longer! I dare them to say its because of the coronavirus because if thats the case then just refund my money back to my account! And if it is due to coronavirus then think about it... ppl are out of work and if youre not going to produce the product they ordered then refund their much needed money. I called the missouri number, cant get an answer so Im calling the BBB in the morning and best believe gona be down facebook and every other social media site letting all know of this $#*! $#*! fake company
Can you offer the order number so that we can check for you?
I ordered 2 dresses from JustFashionNow 6 weeks ago, and received 2 nasty cheap knock offs yesterday,,, to say they were similar to the items pictured on line is a joke. Only similarity that you may find would be that they would be in a similar colour spectrum, and by that i mean 10 shades off if using a Pantone colour chart. I wouldnt give them away theyre so awful. What i want to know is where to buy the dresses in the photos? The real McCoys? Because they are from some fashion site, just not JustFashionNow!
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Repeating other negative reviews reported here. The delivery time was ridiculously long even given the Covid disclaimer. The shoddy (shi*ty) materials are disgraceful when compared to the website pictures. Not even close. The sizing is a complete joke and all over the place. I felt scuzzy just opening up the packages of sweaters. The "cute" socks I ordered were hysterical... they have a thick, giant seam sewn down the entire sole of the foot. It's so pathetic... I wish it was laughable, but it's not.
And the return policy is an UTTER SCAM. While following the Return & Exchange instructions enclosed
In the delivery, I discovered that the website doesn't recognize my email address. This is despite my receiving
MULTIPLE PROMOTIONAL EMAILS from JFN daily. And the bogus return policy of having to pay for return shipping including tariffs back to Guangzhou, China, is simply deplorable.
And please customer service, save your canned response to my review. It's just extending the façade.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
I would not have purchased these dresses if I knew that I would have to return them to China if I no longer wanted them. Neither dress fit as well as they should have, but because I would have to pay to return the to China, I decided to keep them. I will probably never wear them, which is a waste of money. I guess I will have to find somebody to give them too. I will never order from JustFashionNow again.
Sorry for the inconvenience. Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
If you have any problems, feel free to contact us via email or online chat
The reply that 95% of their customers are happy doesnt amaze me because figures can lie and liars can figure
The quality of your garments is rubbish. 4 items and 3 are unwearable because of the quality, the only thing that us useable is a small bag and thats what it is, a small cheap bag. You manage to stay in business because the cost of sending purchases back and not being sure of a refund is restrictive. I would love to see someone take you to court fir misrepresenting what you are advertising.
There is no way that 95% are happy and whats more you customer service stinks, its non existent but of course you dont give a damn. You get by not in repeat customers but idiots like me but believe me i will ensure people know how tubbish you are.
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
I ordered 4 items from them 5 weeks ago. I have received 2 of the 4 and both are nothing like the description. One is a cheap cheap bag, the other is a top that looks like it was made by a pre schooler. So I don't hold out much hope for the two dresses yet to be shipped. Returns have to be paid by yourself and if it takes this long you can imagine how long for a refund.
On top of that customer service is non existent. You can't call a holding e mail that doesn't even look at your problem a service. You CANNOT get a proper reply.
If you need to order online stick with Next or Asos but not any if the fly by night sites that operate from China somewhere. I don't expect they care about repeat orders as they share enough idiots like myself. ANNOYED AT MY OWN STUPIDITY
I have loved all that I have bought BUT some items came in 3s and some in duplicates.
I am 73 and have been unable to return the extras. Unable to get help that will really help the situation. The recording said closed the phone number said busy busy. Very afraid to buy anything more. 6 tops that were triplicate or doubles. And 2 larges when I am a medium.
Also I am normal not curves plus.
Thank you for listening.
Hands off...
I ordered two blouses on 2022.07.20. On 10 August I then received one. Since not fit I wanted to return this to JustFashionNow and have communicated this by email.
If you want to retorun goods, there is a return address in Guangzhou, China. The return shipping costs are borne by the buyer and are absolutely no equivalent to the ordered goods.
Absolute impudence is that JustFashionNow suggests that you better keep the goods instead of returning them. As goodwill, they would refund 15% of the purchase price. The 15% is an absolute impudence.
I am still waiting for the second blouse...
Absolutely unserious fashion shipping portal. This website should be blocked...
As our return policy mentioned, the Buyer is responsible for the return shipping fee. And we will improve our return issue to reduce return shipping costs for customers.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?
I was displeased by the length of time I waited for the shipment and also I recieved a 1X and a 3X size. It is too much trouble to return the items. Since I am only wearing them at home I decided it would be best to just keep them. I will not be ordering from you again however.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
Not Liking the way Your discounts run. Tried to get free shipping got that but then went for the other things and then was too low to get that
I have a couple of blouses from this website and the touch of the fabric is very soft, and the seams are good, I love them, I can't speak for other garments since the only thing I buy online are blouses and shirts.
Everything is okay except the s/h is outraged! That's too much to ship 3items. I order a lot. But that s/h will make me not order at all. I order from HSN, QVC, ShopHQ, ShopLC, Amazon, JTV, Groupon. Your s/h beats all of theirs.
I am a paying customer and have been ordering for many many years. I don't like paying all that money for shipping.
Other than that, this is my first time ordering from your business. I would love to continue doing business with you!
Cordially Yours,
CLJ
Have yet to give them to my family and friends, so awaiting on that event. I do like that JustFashionNow sent an invoice with each shipment -what was in shipment, what hasnt been shipped, and how to rturn the items.
WOWEE what a selection! I couldn't wait to get my three shirts. I am a true small, and of course ordered Small… when they came, I loved the design, fabrics and workmanship. HOWEVER, the shirts. We're TOO big… I contacted customer service, they said rather than me returning the items, they would give me 15% of the retail price, which I have yet to receive. I doubt that I will reorder from this company again.
WOWEE what a selection! Can't wait till the tops come and I can parade around the town!
I ordered two dresses both ankle lenght, one is just below the knee and the other is badly sized. They look nothing like the pictures and quality is very poor. I ordered them 7th May and the arrived 23/07/20. If I want to return them I have to pay the postage. Never Again.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Since I have duplicate orders I wanted to return one but I chose not to because I would have to return it to China and pay custom fees plus shipping. Will probably not order anything again even though I like the material.
The payment information page is slow compared to others. It needs to be improved.
I wish I wrote down the50% discoun5 on first visit but forgot it I,m 77 and handicapped so buy everything from home your clothes are beautiful. I wish I got confirmation on order, then they said I ordered 2. I saw the second was still in my cart. I'm waiting to see the 2nd jacetnext week they are both gifts for christmas
Please Never buy from this company, they have used their site to entice and appeal to people with the photos online of the clothing, shoes and accessories and it is a complete sham, you will be not only be ripped off with sizes of shoes and clothing but by quality of materials as well.
I bought about $270 worth of clothing, sandals and a bag, all the clothing was completely wrong in size and I made sure I allowed for extra cms to items for myself.
Quality of material is shocking.
Size 9 Australian sandals and they sent me size 5 I made sure that I chose the right size.
You will never get a refund back AT ALL! Not to mention it will be at your cost to send back, this company don't care at all for the customer they are only wanting to rip you off and take our money, please try somewhere else you know you can contact the people in a more efficient way or they are more happy to refund you back at anytime.
Just fashion now will not give you your money back, I will be reporting this online company and the country it comes from China to the Australian Consumer Online watch dog that's how disgraceful this company is.
None of the sizes I ordered including the sandals were all wrong!
I have bought many items from around the globe through eBay and Amazon and have never been ripped like this before.
Please stick to these companies or others that can be completely trusted.
Sorry for making you feel like that and Your feedback is so important to us. But we are trying our best to solve the problems encountered and make our customers satisfied.We will refund for the cancelled and returned items.We are doing every effort to provide best products and services, and always welcome your valuable advise.
Delivery and such all fine. But I ordered XXL which is what I wear from our Giant Tiger and your
Size XXL is much much smaller than our Canadian size. My Granddaughter was really happy to
Get all the nice new Tops.
Thank you P. Phippen
So it was good, first time shopping with you Thank you
Terrible company. I made the mistake of falling for their advertising of nice looking clothes for a reasonable price. Placed order on 3/6/19. It is now 3/21/19. They collected my payment through paypal on 3/6/19 but my order is still showing "processing". Sent them a message a few days ago to cancel my order(tired of waiting) but they have not even responded to my email request. I guess my next step is to contact paypal and try to get my payment credited back. DO NOT DO BUSINESS WITH THIS OUTFIT.
Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.
The actual ordering and viewing of the merchandise on the website was very easy. Once I ordered the 2 tops for my wife's birthday, it was dicovered that it may be a while before I actually recieved them (ordered 4 weeks ahead of her birthday.) The ordered was split and the first top came 4 days after her birthday and the second one arrived 2 weeks after her birthday.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.