Shipping is too expensive. It shows after you go through the payment process. The code did not work for a new customer.
No reply within 24 hrs.
Shipping is too expensive. It shows after you go through the payment process. The code did not work for a new customer.
Takes too long to get email with tracking.
Also sizing once u finally get them I send as gifts so not sure how many I'll be returning
Products are beautiful; I didn't realize products were coming from China and would take a long time to arrive (like 6 weeks or more).
Took awhile to get here, but I understand that the mail is slower than usual. Product is unique. I'm sure my niece will love it!
Super fast shipping, amazing quality and the best prices. It's my website when I need a new outfit to go out at night or just to pamper myself.
Do not buy anything from this company. The shoes I ordered were dollar store quality. Very disappointed. Will be a miracle if I get my money back.
Still waiting for what i already paid. More than two months and only excusses
Hi Fernanda Mejia,
K*******
Item List:
1 Multicolor Printed Round Neck Casual Patchwork Shirts & Tops
I'm deeply sorry for keeping you waiting for so long. I will urge our shipping dept to ship the remaining item as soon as possible. Once the item(s) of your order is shipped, we will notify you the tracking number.
If you run into any issue, please do not hesitate to contact us.
Best regards,
Tracy
JUSTFASHIONNOW
Multicolor Printed Round Neck Casual Patchwork Shirts & Tops We will push the shipment for you as soon as possible. When the order shipped we will email you. If we don't ship the item before the date you want, you could ask for cancellation
The website looks and feels great with even better customer service looking to help anyway! I'll be buying tons of clothes here again in the future
Great selections Will hold final thoughts after I have worn and washed the items
Wait to see the quality. This is my first time ordering from you.
I love buying clothes online here and they have very easy returns. I've never had problems. If you buy using your measurements you will be fine
This boutique online has an amazing collection of flats, I have only bought 2 pairs here, but they are so good! I go for more
My online clothing order here is exactly what I expected and they work very well. Good product. I would encourage anyone to buy them.
I love clothes, the discounts and the free gifts on this website with my order. I'll be back again to buy. Fast delivery too.
It can be difficult to track shipped items. Two items arrived after Christmas. The material was not what I expected but overall they were nice.
Dear customer,
You can contact our customer service to check the order status anytime by email or by online chat.
Total time = processing time + shipping time
Order Processing: 4-7Business Days.
For more details of the delivery, you can check here: https://justfashionnow.com/information/Delivery
The actual delivered date should base on the real shipping situation, hope you understanding.
Sorry that the items did not meet your expectation.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Only complaint: It can be difficult to track shipped items.
Very low quality of fabric and sewing. Small is really a medium. How to return items is unclear. Product does not look like screen image.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
And for return, you can contact the customer service for more information.
If you have questions about your order, please contact us by email at support@JustFashionNow.com or by chat online.
JustFashionNow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Always getting great deals on this website. How happy there is such a website! Most of my clothes are from here, they have the cutest dresses!
My experience with your company was a nightmare. I had to buy another dress, because it took so long
Please remove me from your e-mail list.
Thank you for your feedback and sorry for keeping you waiting. Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement. We have unsubscribed you.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
On this website they were very efficient. All the questions I asked were answered quickly and correctly. It was a pleasure to buy my new dress here.
Was easy to buy but once you received your items, they don't feel, or look like what I saw on your online store. Very disappointing
Dear Customer,
HBC03696923
We are sorry to hear that you are disappointed with the items you received from our online store. We understand how frustrating it can be when a product does not meet your expectations.
Regarding your concern about not being able to talk to anyone, we would like to assure you that we are here to help and want to ensure that you have a positive shopping experience with us.
We will reply to your email within 24-48 hours of receiving your email, you can click on this link to give us feedback:https://www.justfashionnow.com/information/contact-us
If you could provide us with more information and some pictures about the specific issues you encountered, we will do our best to assist you further.
Again, we apologize for any inconvenience this may have caused you, and we appreciate your feedback. Please let us know if there is anything else we can do to help, or if you have any further questions or concerns.
Please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help.
Best regard,
Kary
JUSTFASHIONNOW
Easy purchase of my new dresses online, they have quick answers too. It could be a little faster in shipping from order to home, but it's worth it.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Please send us your order number then we will help you with the return process.