The pictures were not even close to the real dress, unless they shipped the wrong thing. The pants are labeled with tags that say cotton and linen, but they are cheap polyester. The promised follow-up email with tracking number never came. Items shipped from China. A month's worth of disappointment. Use Temu, at least they're cheap.
Sorry can't believe these positive reviews. Suspect they are from the company themselves. Returned a coat I ordered, which came at least three sizes smaller than it should be and of terrible nylon feeling fabric. Had two calls from China at 3 am 21 days ago saying they had received the item, now the company is saying the return was not received! Despite sending proof of postage and screenshot of calls I am getting nowhere. DO NOT TOUCH THEM.
Sorry to hear that. Please note we will refund as long as return is well received.
I'm already a fan of this boutique, but I recently ordered some shoes for them. When they arrived, they were packed in a packet-shaped bag that had a handle. Making it super easy to take home from work. Since I had ordered a pair of shoes, shoe boxes are always difficult to carry, but their packaging made it easy to carry. Good idea!
This is a Chinese company that rips off reputable companies clothes the material is crap as well as the workmanship. Their sizes are a joke. The clothes I received smelled horribly. I spent $100 on four items and got $11.00 back from the company. They run out the clock on returns with their nonsense. Sad - this company should be put out of business.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
My tights were too big and I sent a message as to how I could return them for the small size, and never received any information on my problem. I have not worn them, waiting for a return message from you.
I like your clothes but am not satisfied with your customer service department. I should have received some kind of acknowledgement back.
Size of items from different designers differ. Sorry that they did not fit your body shape.
As we checked, we have replied your email before, please check the spam.
And we have issued the full refund on November, 20th, pls check your account.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I have purchased a few things now from just for fashion, and they have all arrived, fit according to the size chart and are indeed a very good quality for the price that is advertised. Always happiest when I actually receive the parcel
Lt will be best to delay the shopping experience until I receive my package
If the package actually gets here I will be very pleased.
I bought a pair of wonderful nude pumps to wear on one special occasion. The quality of the shoes is awesome, they appear just like a image on the website. The package arrived in four-five days, but I was waiting passionately, Fully satisfied with the product.
I really like the speed to send the clothes from this online boutique, as well as the changes (when I received the wrong size), but overall it was very good. Also, I support this online clothing store by having a wide variety of sizes and styles.
The best store online! I love shopping on the internet with this website. They have the most beautiful clothes and they have really good prices. Shipping is almost always fast and every time I contact their customer service by email, they are very friendly and helpful
Super fast delivery and makes the ordering process really simple. I love that you can exchange or return items if they don't fit well and get the new stuff surprisingly fast. I love that they have a variety of styles and sizes to suit all tastes.
You will regret buying anything from them. Take your £30 and use it at ASOS or somewhere that you trust. I wish I had read reviews before buying. It too a month to post the product. I emailed them and asked them to cancel the order and refund me. Three days later they shipped the product and told me I'd have to post it back to China at my own expense if I wanted a refund. The dress looked like a piece of c**p. I'm demanding a refund but the people I'm dealing with are slime who write things like pls' and start their emails with hi'... don't do it!
I would like to see more details of the product.
This week ( March 15) I received the last if my order placed end of January. So took a long time to get everything. The products are of a really good quality. It was worth the wait!
Clothes don't resemble the photos. Cheap copies and badly sized. Tried to login to get information about how to return goods and it didn't recognise my email address even though it has sent me numerous emails to the same email address. Stay clear. Wasted over £100.
Sorry that you're not satisfied with the item(s). Could you pls tell us your order number and we will check it for you?
Elastic waist skirt, fits easily. It's very comfortable. Short above the knee. It is fabric looks quality with fall. Perfect size: I ordered S and very well. The blue is like the website photo, dark and a little bit bright. I liked it.
I have been buying clothes on the internet a lot for a long time. I really find it a bit addictive. This is a reliable website. They communicate well the expected shipment and arrival, with good quality and reasonable business most of the time. Thank you
Thought I had already ordered this, but did not want to miss out on these beautiful tops, so when
I did not receive confirmation request, I reordered. Now I have 2 of each tops and one set the front was not finished off.
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
Thought I had already ordered this, but did not want to miss out on these beautiful tops...
I like this boutique, they have a lot of clothes, beautiful designs and accessories to choose from. I bought some shirts and I love it. Good customer service too, I didn't have any issues, but I got a confirmation email on my order.
I agree with every bad comment. I ordered shoes they sent wrong size, and refuse to reimburse. I have to pay for returning items back and it is far too expensive...
I have lost my money and regret I did not read the reviews before ordering...
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
DO NOT waste your money! This site is a scam and joke! I hate that I wasted $117 on junk. The material and patterns are nothing like pictured. The ads need to be banned!
I do not want to give even one star.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I have ordered several times and have been satisfied with the products. This time the blouse that came to me didn't fit. They responded immediately and resolved quickly. That was more than pleasant saving me a trip to the post office. Good people in this company.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Dear customer,
Thank you for your feedback. We apologize for any confusion or dissatisfaction you may have experienced with your order.
Regarding the promised follow-up email with tracking information, we apologize for any delay in communication and will work towards improving our customer service in that regard. Usually, after we have shipped an order, customers will receive an email notification with shipping information. If you have not received this email, we also recommend checking your email spam folder.
We also apologize for any discrepancies between the product images on our website and the actual product received, as well as any issues with the materials used in the pants. We take all customer complaints seriously and are committed to continually improving the quality of our products and services.
If you would like to return the items for a refund, please contact us at support@justfashionnow.com or chat with us online. We will process this matter as soon as possible and provide you with the best solution.
Best regards,
Jules
JUSTFASHIONNOW