Payment is taken out of your account weeks before items are shipped. There are no shipping updates to relieve the stress the customer feels. I didn't like having to run down to my mailbox wondering if today is the day my shipment arrives.
It took a long time for the dress to get delivered. It is hot and mostly white. The cats are cute, but I can only wear this dress in the late Fall or winter when I usually don't wear white. I probably won't order anything again.
I absolutely love this online boutique, I had a problem and they responded to my concerns immediately. It is difficult to find people who strongly support products when they are online, this is not the case here. If you haven't done it yet, check it out.
I've bought from you before and was very pleased with my items so I decided to make another purchase.
My order is still incomplete, didn't receive the T-shirt yet. I wear Med size like others I got from you but some of my order has to be returned because they're too tight across the chest and underarms. I'm very pleased with other tops I've bought from you!
The checkout was very easy and the fashions were gorgeous. Unfortunately, even though I ordered XL the clothing was very small and I can't wear anything. Maybe you need to tell people ordering that since the clothing is made in other countries the size differences will be major. If I can figure out how to do so, I will be returning the clothing, with regrets.
Easy checkout. First time ordering from you. Hope that everything is as pictured.
Th quality of the fabrics that I purchased were unsatisfactory, not at all like the pictures on your website. The return was also very unsatisfactory so you made some money and I will have to donate the items. The return policy is terrible.
Loved the first 2 dresses. Great quality. My next purchase didn't fit quite right and I wanted to exchange for a smaller size. I am appalled that shipping back to China was the only way to return or exchange the 2 items. Ridiculous
Nice fashions, easy to use site sizes seem to be accurate to the size chart. I never liked buying clothes online as I like to try things on. You never know how they will fit. So far, clothes I've ordered here fit great.
Nice selection of items - just my style, Love it!
Incredibly fast service from this online boutique! The dress arrived on time, it was just what I expected, and my sister loved the look. If you are looking for an excellent online service, excellent prices, fast delivery and the most modern fashion, this is your website!
First time on your website and was easy shopping. Took forever to get my order. I was disappointed that one of the items was apparently sized wrong and didn't fit. One of the tops I ordered was wet, and I mean soaking wet, yet the outside was pretty dry. This made no sense to me. However, all things said, I will definitely shop on your site again.
I had a problem with the language English to French. Customer service got back to me amazingly quick. I really appreciate that! When my product was delivered I was very disappointed with the material. Not at all the way it looked in the pics or description.
After receipt of my complete order, I found while trying on each of the tops I ordered, that the short sleeve tops fit me well in shoulders etc, but length was about 4-5 inches longer that I would have thought a t-shirt would be. I am keeping these t-shirts and will have to tuck most of the extra length into jeans, etc.
The few long sleeved tops I tried on fit in shoulders well, but the length of the sleeves were again about 4-5 inches longer than where my wrist ended. I w ill be returning those. Be aware of lengths actually being different than the expected lengths of USA sizes.
Check out only 3 stars: I had to re enter my credit card info the third time before it processed. I've shopped with you a number of times before and always loved my purchases when received as much as I loved them when I ordered them.
Took a month to receive my order. Clothing is all polyester. Nothing as pretty as the pictures. Threw out the sandals, they smelled like a burnt rubber. I would advise not to purchase here. To return anything, it needs to ship to China.
This is the first purchase, very quick and easy. Clothes look good, hoping their quality is as good as on the website. Just one item was smaller than what I expected, I ordered an extra large and it is definitely not my size.
This is the first purchase, very quick and easy. Clothes look good, hoping their quality is as good as on the website.
Really surprised how much I liked the top of my dress that I ordered on this website! I ordered a size M when I am normally a S / M and was concerned it would be too tight or too short. But it's perfect
This boutique was amazing when I needed help, I was able to email her two weeks after delivery and they still responded quickly, it is amazing customer service. The product was forgotten but the store credit was given immediately, so I am happy!
(I have already filled out this survey)! I was happy with the service and goods ordered arrived quite quickly. As I live in NZ the postage/freight charges are very high so I have to take this into consideration before I place any orders!
I still haven't received everything yet. I believe one thing which is a dress to come yet. If it hurry get here really make happy, this the second delivery to come it seem that you shipping everything at once come every 2/3 weeks. When I just look to see been ship thing waiting now says low stock; which it was pull for this I just got, which I don't understand before there plenty in stock. Things were big and they shop or put things all together and time they to your most thing are out stock. Inventory is not same when they say in real it might not be or it might not say anything so you assume it in stock but it might night. You look all week then at end it s out. It takes forever to get to you.
It took almost a month for them to send out the order and it was only part of the order. It took almost another month to get here. When the partial order arrived it was very poor quality and the sizing was wrong and I did measure to be sure of the fit. However, I have to say the return processed is worse. I have still yet to have an address to return the items but they did offer:
"Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
They also state you must respond to the email within 7 days or they close the account.
I just want my money back!
This is a ripoff company. STAY AWAY
Sorry to hear that. Please note we have sent the label to you and will refund as long as return is well received.
This is the best online fashion store I have ever bought from. They stock a wide variety of clothing, making it easy to shop for work, home, and travel. The sizing advice is accurate and very helpful. I have always received quality items, delivered quickly, and the personalized service provided by the girls is a winner! Keep up the great team work.
The girls are helpful and the website is easy to use.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
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