I am sad to say I had a horrible experience the product took almost 1 month to arrive and after the event, only one product was exactly as the website and good quality ( sweater) the Coats were poor qualtity. Also I did not receive the heart shape belt now that I think about it. Note this was my first time shopping here.
It was awesome but I hope my items get here by christmas it is 10 days
I ordered two pairs of shoes. They took over a month to come in. When they finally arrived, they looked nothing like the pictures and were most certainly not leather as represented. I believe this is a scam - they take your money, reproduce the item you ordered for cheaper and send you a knockoff! Then, to return, they will only give store credit. I will NEVER shop here again. TERRIBLE!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Items look great on the website, but received 1/2 of my order after one month ordering and several inquiries about "where is my order' and of course wrong color?!?!?! 2nd half of order still not shipped! Run don't walk away from this site. Looks like pretty merchandise but it much more aggravation than pleasure, just not worth any more of my business!
We apologize for the inconvenience.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
I was very pleased with both the prices and the quality of the garments. Please put your return policy and contact information on the website. Since it is difficult to picture exactly how a garment will look on my body, it would be nice if there were a program or app that could show that garment on me, perhaps using my webcam.
Please put your return policy and contact information on the website.
I was not able to make up my mind, I liked that I could wait and choose and look at everything over the course of two days! Love all the selections. It took a while to receive my items, and they all came at different times, so I am not sure if I got everything or not as some items were discontinued after I placed my order. The sizes were note exactly on track. I thought because I was ordering oversea's that I needed to choose a larger size and that was not exactly the case all the time with what I purchased.
I spent three hours shopping on this site in the clearance section. I understood that my order would not qualify for free shipping, but could not find shipping costs listed and easily transparent. When I completed my order of 9 shirts ($77 order), I was charged over $53 in shipping. I deleted my order, wrote off a morning wasted, and will not give my business to this company in the future.
Sorry that the shipping can not meet your expectation. The shipping cost depends on the destination and the weight of the package. We now offer free shipping when the order amount after the discount is over $109.(Final sale items and pre-sale items are excluded).
There might have misunderstanding between us. Normally you can see the exact shipping cost after you fill in your shipping address before making the payment.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Stay safe and have a good day!
I love the colorful tops but am very leary about buying from this company. So far everything I have ordered has not been the right size - either very very small or very very large. I will try once more. Well these fit me this time but were several inches too long. Have to get my sewing machine out again.
They sent me a thinly made dress with a big SNAG in the front and even though I sent a pic of it to them to get a prepaid label for a defective item they refused to do anything about it and told me I had to cover the cost back to China! Which would be VERY expensive! I think their items are photographed and made to look really nice but in reality they are very cheap. Also I thought they had warehouses here in the US that we could return items to... they kind of alluded to that on their site... but nope. Not the case! So Buyer BEWARE! ALSO, now in my case Pay Pal was generous enough to give me a courtesy refund back without having to return the item... but it doesn't sit well with me that these schysters got to keep the money for the item while Pay Pal took the hit! Will never order again from them!
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
I purchased a jacket with a kitty on it. I ordered 2 sizes up and it fits to US size I really wear. I am in love with this jacket. It is made very well and the cat that looks like a iron on kitty is stitched on. I will be buying more from this lace in the future. Dont forget to order 2 sizes up I bought a XXL and wear a med to large. My jacket is warm and fuzzy
I am completely happy with the customer service of this online store. I have had to deal with them several times and they have done everything possible to help, no matter how small their concerns. I have taken advantage of many of their offers in recent months, they always take out new designs for the season, I intend to continue shopping with them.
This boutique has a wide variety of clothing. I am a repeat customer, and I generally receive orders 1 to 1.5 weeks after shipment. The beauty dresses are 100% quality and very beautiful. I have recommended this website to 3 of my friends and they also highly rate this boutique. I would definitely recommend!
Items look so nice on the website. Not so nice in person. One month after order placed, I'm still waiting for a dress. You do not have to return items that don't fit, they will send you another size for free. But, if you need to return an item, you have to mail to China. I pd. $18 for cheap sneakers and wanted a refund. $28 to return them. They offered me $4.71 to keep them. Why don't they have a return center in the US? A large is not always a large. Works out well if you like the piece. But if you don't, you won't be getting a refund. They offer you 25% of the price paid as a refund. Customer service was very helpful. Found website hard to find your order. They did have a chat available immediately. Wish the quality was better. If so, I would order again.
Using this website to purchase products since one year. Just love this website so good, quality and affordable products and very fast delivery. Purchased a t-shirt recently loved the material and print.
This site never disappointed me. It always delivers the best quality product. The offer of the Pride Nation is always better than the other e commerce websites. I love this site.
Some of the tops were much larger than the sizing but they are all beautiful.
I sold one of the tops that was to large and my friend was very happy :)
I did not receive my full order as seems there was lack of stock on 2 of my items - waiting for a refund.
Great clothes -looking forward to wearing them and looking GREAT!
Received automatic message replies to my email inquiries regarding my order status. I have found no other way to contact this company.
I question if they have any of the items offered for sale, actually in stock.
If you order from this company be prepared for extremely long delays in receiving items or worse...
Hi gary e., Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
I have a dress with a noticeable fabric flaw in the front and have not received any help to my satisfaction. After several emails, I am still unsatisfied. I really like the dress and just want an exchange. I will not be able to recommend your company as the customer service has been poor!
From the time from ordering my items to when I received was extremely long and they came in at different times with weeks in between. One item that I had hoped to wear to a special function arrived two weeks too late. I will not use this site again and will not recommend it to anyone. It was a terrible first time experience.
I am completely satisfied with the customer service of this online store. I have had to deal with them several times and they have done everything possible to help, no matter how small their concerns. I have taken advantage of many of their offers in recent months, they always take out new designs for the season, I intend to continue shopping with them.
I really like this online boutique! I have been shopping online for quite some time here, this is the best fashion clothing website ever, the quality is excellent too! Just what I need! One more thing, the best customer service ever, they will get back to you as soon as they can by email.
I ordered twice because first order did not give me a confirmation notice. I received both orders, but 2x from China is not for big plus size girls like me. In all I ordered 8 blouses and could wear none. In inquiring how to return I was told I had get permission to return them and to pay to send them back to China and that I would only receive 15% of the money. I am donating them to a women's shelter and will never order from this company again. Too bad the clothes were nice.
As we checked, you have checked out successfully for 2 orders, order HBC02940219 & order HBC02948500.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Dear customer,
The belt is in transit. Sorry for the delay, you can contact our cutomer service to check the order status anytime,
Sorry that you are not satisfied with the item. We will forward your feedback to the related department and will keep improving our products.
Your feedback is very important to us.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com