This is the worst experience I have ever had with a company, the boots I ordered are complete junk, you would have to pay me to wear this garbage, very very cheaply made, and when I requested a return label they would not respond to any of my emails, until they finally did and said it was to late and they wont send me a label, so $#*! this company. Its complete junk
Ordered a dress in size 12 which on the picture was a loose fit which I assumed would be a nice cool dress for summer. The dress when it arrived was much too small and totally flattened my chest. On requesting a return I was advised that the item should be returned to China at my own expense and even then a refund was not guaranteed. I decided to accept the 15% cash refund rather than fork out even more money and maybe out of pocket even more. I wish I had read the reviews on here before ordering as it is just not worth the risk of something being unsuitable and not being able to return easily. One of the advantages for me of ordering online is the ability to return an item easily for refund. I do however, accept responsibility for not reading the returns procedure. I have paid for my mistake and will be more careful in future. Learn from my mistake.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
The last order I placed just came recently and is very nice. I of course had to order a larger size. Your jewelry looks good but unfortunately is not of good quality. I would rather pay a little more and receive something that will last. Due to these problems, I will not be ordering from your company. I feel badly about that since I really like the designs of your clothing, and jewelry.
You have a ton of items but they are hard to find. They are not grouped well and when you have 2 items but different colors, they are not on the same page. Your search is incomplete. I typed in giraffe and got only 5 items when you have many more. I spent hours searching your site.
THEN I got the products - YUCK! All the cotton blend fabrics feel like rubber/plastic. The sizes were all incorrect! You have to PAY send to China to return items so no way to return this crummy crap!
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
This website is fast with the shipment of orders, the clothes are very good and of good quality. Just be careful with the sizes, if you are rather size 40 always wear an XL, but it will be small. Luckily I already have it and have never needed to return anything!
I am an older woman who sometimes finds it difficult to personally attend stores. I trust this website to show me the latest fashions in clothing and items. I consider that the price is reasonable and if I cannot pay it, I don't worry, I do it with a credit card.
They sent me an email after placing my order here. Very fast response times. Pay directly on the website without problems. The sweater arrived on time and it looked exactly like the photos I approved and was exactly what I wanted. It is of good quality and it fits me perfectly.
I would shop on her much more but the shipping rates are outlandish!
I haven't tried what I purchased yet due to illness. I look forward to trying them on. Please explain to me why the shipping rate is so high. It's much higher than any company I've ever purchased from.
I love this boutique because they have such a beautiful range and there really is something for everyone. I found exactly what I was looking for, my dress arrived the day after I bought it and it was absolutely perfect! 10/10 for quality and customer service! I will definitely buy again.
I keep getting emails telling me my order is on the way. In the email there seem to be duplicates of the blouses I ordered (2 of the same twice) instead of the actual different items ordered. Waiting almost a m month and no merchandise. How can I get a refund?
Shipping cost nearly half the price of items. Only the 80% sale price makes me able to tolerate this vender
I will testify to all the negative reviews. It is all true - for real. Do not buy from this company. I have wasted too much money for you to go thru the same thing as I and many others have gone thru. Clothes are way smaller. My wife is a medium and I bought her XL size and it was still too small. I ordered 21 items and paid for expedited shipping 7-10 days and 20+ days later I have only rec'd 1 items which was too small. I have not rec'd a single pair of shoes and I am terribly afraid that if I ever receive a pair of those shoes they will also be too small. I will I had known that this company was from China, I would have never ordered from them. They are unresponsive once they have your money wit terrible customer service.
Totally Dissatisfied customer
Payton
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
GREAT CLOTHING I have bought several hundred dollars of clothing from them. The clothes are not cheaply made. They give you quality merchandise. The summer clothing is the best with the dresses and tops. I got items that were very much higher in other stores.
Almost a year ago I placed my first order on this website. Since then, it has never stopped! I have a lot of clothes bought here and I am very happy with the quality and design. The clothes are not too expensive and they are really good and they ship quickly!
The quality of the clothing fabrics on this websiter is excellent, much better than what is seen in the photos and they look very good. I also like how detailed they are with the order shipping. Im looking forward to buying again in no time.
There is something for all women on the website. I have shopped with them for two years and am always delighted with my clothes when they arrive. They also have excellent service and will let you know right away if there is a problem with your order. I highly recommend them!
I order relatively often on this site and I am happy every time! I can easily find my size and the site is very well sized! Especially for the dresses I love! They have a lot of different styles and I think everyone can find something to suit them! Thank you
Buyer Beware! It took over a month to receive the order, and only received a partial order at that. The fabric is a very cheep polyester but was advertised as a velvet top, and it was a jacket. Terrible quality and it looked nothing like the picture. So very disappointed.
Dear customer,
Sorry that you are not satisfied with the item. It would be much appreciate that if you can provide the related order number to us so that we can check as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
You can pay extra to get your order within 5-8 business days but that will never happen! I have been waiting over 20 business days an have gotten one pair of shoes even though I paid an extra $27 dollars. I took advantage of the email and sent 3 emails without response back. There was a second email to utilize if you did not receive response from the first one within 48 hours. I emailed the second email also 3 times without response. Don't order from this site- you may or may not receive your order and they will never respond to you!
We are sorry for the inconvenience caused. Please log into your account first and then click Contact Us to submit your message.
For faster response to order status query, please do submit a message " Please tell me when I can expect my order."
Clothing is adorable, fresh and most of the dresses have pockets! But your return policy is a ripoff. If I had known returns were to China and I had to pay custom charges plus, I would never had ordered from you and will not again. As it is, I'm stuck with a dress that's too small for me.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Clothing is adorable, fresh and most of the dresses have pockets!
The first time I have ordered shoes online. Knowing that I could send them back if I didn't fit the size I thought why not. I bought here before, so I had a good idea of quality. Very happy with my purchase and also happy with the service of this boutique
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Items can be returned within 15 days since delivery date (except for final sale items and swimsuits). We have to follow our return policy, hope for your understanding.