Kiwi.com

They have not yet returned the money of my flight ticket from last July (14 months ago) to Tenerife that I know the airlines paid them already. They are keeping the money and not responding to queries even.
Avoid them at all costs! It will be better for you.

Do NOT use this company! They are a crooked scam. They will take your money and won't help you. They outsource to other countries with people who don't have customer service skills. They just keep repeating the same thing without assisting you in anyway. Do not fall for this

There is no actual person to talk to. The contact us is bogus, and all they have is an automated system. I've left multiple messages demanding some sort of customer service or even an email or message back via their site and I've gotten nothing. They took my money and they don't care about their customers at all. I even called frontier airlines, who said that Kiwi.com is their travel agency, and there was nothing that could be done to help me at all. Forgive my language but screw frontier and this bogus $#*! travel company.

I bought a ticket from Madrid to Tel Aviv going through Turkey. The arrival and departure on Turkey was on the same airport. A couple of weeks after buying the ticket I got an email from Kiwi informing me 'the airline' changed the tickets this time arriving to a different airport (70 km away) from the one the flight departs from. Since the connection is 2 hours long, of course I will not be able to make it if I need to change airports. When I received the email I was half asleep and apparently clicked on 'accept' when reading about the great news. Now this, according to kiwi, holds me liable and if I want to get the flight which I originally purchased, I must pay an extra $300. So now this discount airline provider will become more expensive to me than having bought from a normal place to begin with. Their customer service is useless, I got no solution from them. Do not buy there, they will deceive you so they can charge you more money in the end. If I could place 0 stars I would!

I purchased $670 in seat upgrades for wife and I while flying through Europe, never received them, the offered 40$ in compensation.

Kiwi.com is the absolute worst.

Almost a year later and still fighting… they are the worst travel agency out there ….stay far away!

Worst customer service, a "travel agency" focused on ways to steal your money, specially on flight cancellations, if you dont pay the extra funds noted as"guarantee" you will not get the funds of cancelled flight which is globally obliged by the airlines, and the alternative flight they show are more expensive than the airline websites.

This is the worst booking company ever. My flight got cancelled because of the virus outbreak and ever since instead of a refund, I received around 3 useless emails from them saying that they are treating my demand. Impossible to reach their customer service. A year and 2 months treating a simple demand, I just don't understand how is this possible? I even got an email with a video of the company director explaining how their staff is working day and night to refund all of the customers whose flights got cancelled because of the pandemic. How can you work day and night for 1 year and still not get the job done, given that it should take maximum 40 min to treat a demand as simple as mine?
I regret so much booking with this company, even if it was the only booking company in the world, I would prefer to walk to my destination instead of booking again with them.

Do not book with Kiwi. My flight was delayed by 14 hours (prompting me to cancel) and they sent me £10 total.

I booked another flight, having lost $700 already, and that one got delayed too, making it physically impossible for me to fly home.

Kiwi does a terrible job of integrating potential cost increases up front. Like sure it'll show you the lowest cost flight up front, but backed behind that are SO many hidden fees that they do not warn you of. Not to mention their documents and emails are not user friendly. Again, not transparent in warnings and reminders. For example, I booked a flight that is typically just 3 hours direct. Kiwi booked two direct flights to my destination and one flight back. Entire thing = $143 - fine sounds reasonable. Come to find out, all flights were Frontier Airlines AND you cannot update baggage on their site once the purchase is made. So, I ended paying in total $278 dollars MORE in just CARRY-ON luggage, a high cost fee for EACH of the flights - 3 total. That is MORE than the original flight tag itself. So total for this whole thing I actually spent $421. Ridiculous. Highly do not recommend using them.

I was told I could change or cancel my flight if I did it in 24 hours, when I tried to do this, they said thats not an option. When I asked for a change of the flight, they can't do that either. Customer service is horrible, don't follow what they tell you directly in text, so I will never ever use them again. Waste of a company!