Kiwi.com

Answer: I have reserved 7 flight through Kiwi with Spirit Airlines. Within 24 h I realised that I made a mistake on the flight date. I made a change and saw that Kiwi wanted to charge for both flights. When I told them I thought I could be reimbursed, they told me to go through the refund process on their website. I did. Just to make sure, I called Spirit and explained the issue. They said that they would fully reimburse Kiwi because the change was make within 24 h and it was an american law. Today, I received the answer for my refund request and Kiwi said they could not get reimbursement from the airline and I would have to pay double. When I tried to reach them to tell them there had to be another way, all of their contact information on their website was 'temporarily unavailable'. I feel like they have stolen from me.

Answer: Kiwi makes money from air flight cancellations and mistakes they make because They will refund nothing! I even bought add on insurance. That doesn't prevent them from dismissing it will all sorts of unreasonable misdirection. They have no right to operate and be so big... at the expense of poor unfortunate customers who spend their hard earned money to travel. The give the aviation industry a really bad name.

Answer: There is no doubt that Kiwi.com is a scam. If you want to get your money back, then email the US Department of Transportation (douglas dot e dot davis at dot.gov) and CC the CEO of Kiwi.com (oliver dot dlouhy at kiwi.com), the Vice-President of Customer Services (Petra dot Reiter at kiwi.com), and the head of customer servcies for the EU (anna dot cavazzini at europarl.europa.eu) Good luck and do not use them again.