Kiwi.comReviews 2,182

Absolutely Terrible & They Will Not Do What They Suppose To. I tried to use Kiwi for a trip out the country. $564 dollars. My name was wrong on the reservations so i contacted them 3.5 weeks in advance to tell them this, and tell them i needed this to be fixed for my flight. They told me they would have it done 48-72 hrs before my flight. I called the airlines and they said they would change it for FREE but Kiwi, the travel agent had control of the ticket. I messaged them about who i talked to and that its free for airlines to change. Kiwi wanted to charge 45 per name change with the airlines. As ridicoulous as that is, i had to go so i was willing to do this. They said we will email you instructions on how to pay. They never emailed me, never contacted me about the ticket and never said anything to get my ticket correct. If i could give them a negative 5 i would. I have all message exchange and reciepts to back all this up. An if you wanted a refund, from a 564 ticket, they would have only given a $12 refund. Fradulent company, i would say so. So if you plan on using them, i would tell you run as fast as possible from them.

Second time I've been stupid enough to be scammed by them. Hidden extra charges each time. DO NOT USE

They are thieves! The conditions of use are not respected. It is been 7 months and they didn't refund me. They continue to blame the flight Airline which I contacted and told them they didn't receive any demand from Kiwi. I highly recommend sending an E. U complaint form to the E. U AIR PASSENGER RIGHTS when you can't get satisfaction with kiwi.com customer service. I am really disappointed the business is not reliable and impossible to get anyone by phone. The only way to complain is to send an email to them and their answer is always the same "not our fault... blablablabla..." This is what I did after many attempts to get my refund back...

We had our flights cancelled by the airlines because of covid. Kiwi wouldn't refund our money. They said to contact the alirlines directly. We did, only to discover that Kiwi had already received our money back from the airlines. They blame the airlines as a way to keep our money! They are dishonest and set up their system to keep people from contacting them. DO NOT USE KIWI!

WARNING! DO NOT USE THIS COMPANY
I paid for 3 tickets and had to change my flights 12 days prior to departure due to an issue with a visa for one of the party, I expected that I would be able to amend the booking dates for a fee and pay any additional amounts due to price changes. THIS IS NOT THE CASE WITH KIWI.COM, I will lose the full payment include baggage and insurance pre-paid.

This is a bad company to do business with, they have extremely restrictive policies and I advise not to use them, you will be disappointed. I only wish I had read the reviews prior to booking with them.

The people that work for this company should be ashamed of themselves, I hope the CEO has a terrible life ahead of him and any investors, Absolutely shocking!

It is the worst customer service they dont resolve nothing to you! They steal your money. I purchase round ticket including the baggage they never transfer the fee for the baggage, to the airline. JUST A RIP OFF!.
They dont refund any money back for the bad service. Absolutely I dont recomend this site.

Booked return flights before the pandemic. Flights cancelled by airline but no refunds, no vouchers!

Kiwi.com booked us on a flight we weren't eligible to fly on- then even though we had booked a Flexi ticket they wouldn't re-book or refund anything. It was the first leg of a multi leg trip and we missed the entire trip. Customer service was absolutely not helpful and even hung up on us. It was really an unbelievable experience.

I bought a ticket for London (San Francisco to London), I went to airport and they couldn't check me in because the flight that they sold me was for Barcelona not London, They didn't check me in, I called the customer support and she was keep saying I don't understand, she couldn't do anything not even refund my money back, THIS IS AN ABSOLUTELY FRAUD - PLEASE DON'T USE KIWI.COM

Do not deal with Kiwi.com, stay clear of that disgusting company, you cannot contact them ( unless you are giving them money, then they are happy to speak with you!) WE HAVE BEEN GOiNG ON WIth THiIS CLAIM FOR 12 MONTHS and are still no further forward. They do nothing to help you apart from keep asking for your details, I now automatically send all my details every week, and still no sight of my refund., even though my ticket is fully refundable. Didn't even one to rate with one star, but have to tick at least 1.

That's the worst company ever. You will never have your money back, if something happens with your flight. They will lie to you till than can't make up something new. That's the biggest scam I have ever seen.

I received an email saying that my flight was changed! And I was like wth, they said that the airline canceled it, so I am left with paying more so I can get the flight or they will refund me for 5 euro, which is way lower that what I originally paid. Of course I didn't take the bait, I requested for the full amount since I wasn't the one who canceled it. But reading the reviews now, I doubt If I will get my money back. Scammers! Scammers! Scammers!

I've been waiting a year and no refund on my flight! I had to cancel my flight because they tricked me knowing that no flights were going to depart! They are a disgusting company! You will regret using them

This is a scam company, please do not use it even though your price is better. We got to the airport and our flight was not going where it was confirmed by them on our itinerary. The airline had to change and rebook and we got to pay for the whole flight again. Kiwi will tell you that you choose that destination on their website. But their email confirmation does not mention anything about that. It's a very stressful situation and they are not willing to reimburse. I asked to speak with Supervisor when I called, of course the supervisor was busy and was going to call me back, Did they? Nope
You are at your own risk.

My flight with BA booked with Kiwi did not take off. Kiwi contacted me and directed me to their website where I was offered a voucher, or an immediate partial refund, or for them to negotiate with the carrier on my behalf for a greater refund. Knowing my rights I elected for the third option, expecting a full refund. After a few months, I was given a voucher, and told I had been refunded in full. I contacted them, BA, and my credit card provider repeatedly without refund success. Kiwi's comments are facile throughout. BA have said that they would refund Kiwi in full, so there is no reason for them not to refund me other than they would just like to keep my money in breach of the law.

I bought airfare from Kiwi.com. They canceled due to Covid. I requested refund. Tiny refund 4 months later. I had to sue in small claims court to receive the rest (13 months later).
I do have proof of purchase, and all legal records for verification. Would love to add name to class action lawsuit.

I paid 80 bucks for my trip. I could not change the dates, called customer service. Even a dog can serve better than their useless customer service. However, failing to do so, I canceled the ticket 4 days before, and they refunded me 12 dollars. It felt like they are kidding with our money, taking as much as possible because they know they can make money like that. People like me will always search on google, find their websites and buy without seeing review. Good luck with robbing people you scumbag kiwi.

Booked my flight with 2 pieces of luggage and they sent me a confirmation for what I booked. When I checked with the airline though, there was only one suitcase and no seats secured. I reached out to KIWI with no response... I ended up buying the extra suitcase and seats separately. I've asked for a refund for this extra amount I paid to the airline but I am not sure if Kiwi will even answer. Never again!

They are thieves! Don't book the flay with this company's! I book 4 fly For 4 person with 5 months before after l3 weeks they cancellation one flay and the ader 3 they daleyed with 48 hours in aeroporto it was impossible waiting in this perioad pandemia sow much! After I ask at company give me money back because it impossible to fly like this! Sow I pay 500 € and give me back 96 € in credit kiwi they give me back in 3 months! They didn't give me riceve nothing! They don't have excuses for whay they took my money not reason 404€! They say this is political for this sit agency! I make reaclam at police! Sow don't duet with this deceivers! It not was my fault the fly delayed and cancelled! My Ester it was home because this people still money for people's normal like us!