Kiwi.com

Got the same situation as many others: tickets were booked just before pandemic started, in Feb 2020. No refund received until now. I contacted airlines directly myself - they all confirmed they refunded to kiwi.com. The last refund was made nearly 5 months ago. Yesterday I got a message from kiwi.com stating that they converted part of my refund to their credit system because "they could not send refund to my bank account". Such scammers! Bank account details were given to them just 1.5 months ago in our chat and I got confirmation that they recorded it. Never ever use them again! If something goes wrong with your itinerary - they will scam you and not return your money. Meanwhile, they just forgot about the other 2 flights form my itinerary and marked the status as "resolved". How to influence them? They are just using my money paid back by air carriers for their own sake.
Just to confirm my case I made screenshots of my communication with them regarding refund.

Booked a flight and asked for cancellation details and accepted the additional cost for cancellation with agent who barely spoke English. Unfortunately I had to cancel the flight and no refund was issued. Next time I will book directly with the airline. Stay away from this non English language speaking company.

I booked three international airline tickets through Kiwi.com. What was so terribly disappointing is on the first leg out, the seats i selected were completely ignored when we went to board and they split my party up all over the plane. So bad. I would never use Kiwi.com again. I tried multiple times to reach them about this issue and they either passed me to someone else, or hung up on me. The flight home was almost a complete disaster when the schedule was changed to an earlier time and neither Kiwi or the airline notified us. you have to check yourself with this company, they are not helpful.

My flight was cancelled by the carrier and over 3 months later I have not gotten any money back (I am owed almost a thousand pounds) and kiwi has ignored all my attempts to contact them. They make it extremely difficult to contact them in the first place by leaving no email or phone number which suggests to me they are purposefully trying to avoid speaking with customers - because they know that most of us are extremely unhappy.

This company makes your reservation and takes your payment without confirming if there is a flight available with the airline! To make matters worse, they don't call to inform you of their error. Instead they send a very confusing email that simultaneously states you're both confirmed and trip not possible. I tried calling them 2 days in a row. Both days I was left on hold for hours. I had to call the Airlines directly. Please take heed to my warning. Avoid this company!

Kiwi can find cheap flights, but their customer service is rude and unhelpful when issues are encountered at any point along the way or before your trip. I spoke to multiple representatives on their customer service team, and they were all equally rude. After not getting through with Kiwi, I tried contacting the airline directly and found that they did not have any record of bookings under my name and said I was not listed as a passenger on their flight. I travel for work constantly and this is by far the worst experience I've had with a booking agency.

I booked flights with kiwi and the departure time on return flight changed so the connection no longer works. Since then I have been unable to get any response from them and they have £700 of my money. They offered £100 Kiwi credits or flights a day earlier for several hundred £ more. I contacted their help desk 7 days ago no response, there are no tel numbers to try and speak to someone and frankly no customer service. DONT USE KIWI unless you want to loose your money. We

After booking our flight on Kiwi to Bari for today, we booked transportation and non-refundable airbnb, packed our bags... only to find out that our reservation was made for another day, a week later...
We tried so hard to call customer service and when they answered it was too late and we lost all our reservations so more than 500 euros.
The service is pathetic, the prices are inconsistent and their system changes dates and information when you refresh.
Stay away from this site by all means.

Terrible company. Avoid. There is no such thing as refund. They just tricking people.
They making connections with 2 different airports. When you have to travel for hours. With high costs and You may miss your flight if transport is late

Bought a one-way ticket SFO -> BOM via Japan 1.5 months before the flight. There was a airport change needed in Tokyo. A month later Japan shut down all international arrivals into the country thereby annulling the ticket. There was no information from Kiwi about this change. Only when I called the airline to confirm my meal choice was I told about it. After spending an eternity on the phone to reach a human at Kiwi, they offered a 10 pound refund on a $1,500 ticket when the airline could have easily given a refund or at least a credit for future travel. These guys are crooks. Don't use them ever.

I'm a cabin crew with Emirates airlines. Flew with so many other airlines all over the world, but had never been charged for a registration. The itinerary stayed that I can't do it online and need to proceed to the desk, but no information about the actual charges, neither in my email nor at the web site. The lady at the kiosk (where I was sent from online counter) told me that if I would do it on my own, I won't be charged. But again, the itinerary specified that this option isn't available. I call it catch 22. Shame guys. 20 bucks is a lot. Not happy.

The worst agency ever, they just steal your money, the customer service the very bad and they don't even listen to you. ( they asking me to take the flight after it has landed) I got kiwi guarantee, and they let me alone middle of night. They gave alternative flight with 26 hours including 2 transit and buss, instead of my direct flight. Hahahah and thy refuse to refund my money back, I asked to talk to a supervisor and they also said he is not available. Just swindlers. Not recommended

Kiwi isn't a scam, however it has a horrible business model and application that leaves users with a false sense of security and confirmation of tickets.

Kiwi does everything by email, they will send you one email indicating any changes but if spam collects it or you just happen to miss it, you could end of stuck somewhere because your flight was cancelled a month ago and you have 24 hours to respond to that one email. Even though their application makes it seem like everything is fine with your itinerary. Look at the picture I posted, that flight from Paris to Denver was cancelled 3 weeks ago apparently, and apparently I was notified on what I wanted to do, yet here it is as though everything is fine.

Just stay away from this business, use Google flights and book each flight with the carrier directly. You won't save any money going through them.

I'm astonished about all these negative reviews. I'm thinking, are they actually real or is this a ploy by another site in competition with them to make them look bad. I only discovered kiwi.com a couple of months ago and so far they've been amazing, I booked a really cheap flight from Abu Dhabi to Edinburgh via Santorini and back again with no issues. In fact, Kiwi.com automatically checked me in which was a massive help to me. I got regular updates telling me they checked me in, or if there was a delay with the airline. Kiwi.com has by far been the best website to book travel on I've ever come across. I've told about a dozen people how great they are. I honestly think that these bad reviews are a 'set up' to make kiwi.com look bad because another competitive company is losing sales because of them. This kind of thing happens all the time on the internet.

While we acknowledge the difficulty in Kiwi's situation, nothing excuses their behaviour.
Infinite loops of website, no one to speak with and unhelpful bots meant to wear you down.

They are holding onto thousands of dollars from us and in a time of economic distress.
An atrocious website that needs to be shut, and its operators prosecuted.

Do not book with this agency, pay more if you have to. You are warned. They are the worst agency I have ever had to deal with. I'm out $700 in plane tickets and there's "just nothing they can do". It's just all-around a horrible company. Please hear my warning. Use someone else!

It's been over 3 years that Kiwi hasn't been able to process my refund. If you look on any social media platform, Kiwi is consistently mentioned as one of the worst companies to book a flight from. What a terrible reputation, I wish I had researched other peoples experiences with Kiwi before I bought my ticket.

I am filing an official claim for the my flight that was cancelled by the carrier to this email provided, but to my surprise its non existence! Clearly kiwi is a scam and will just get all the money they can get from you. I'm in the process of refunding but is unable to reach any customer service. Authorities need to do something because clearly they are thieves!

I bought a ticket through Google and used this underlying service called Kiwi.com. They came back to me 2 times asking for more money to book the flight. The cost literally tripled. I did some background searching on them and found they have thousands of 1 star reviews. I think it's a huge scam and it cost me hundreds of dollars given that I had to go to a diff site to book it and w dynamic pricing I got hosed. Their customer service people say they manually do some of the orders- so when the price moves I am SOL. DO NOT USE.

DO NOT BOOK WITH KIWI.COM

Yes, it was the cheapest option... BUT:

1. They say they will do the online check-in for you and ask you for passport details. We were not able to provide our passport details due to a technical issue of them and Kiwi.com told us that "we must check in at the airport". The airline we flew with had an airport check-in fee of 55 euros per person which Kiwi.com did not refund us.

2. Kiwi.com gave us the wrong information regarding the cabin luggage weight that was allowed for the airlines we were using.

3. They generate different booking references for each flight, meaning that you will need to pick up your luggage in each connection and check them again. This also means that if your flight gets delayed or cancelled and you don't make it to the next one, you will end up paying for new flights according to the feedback from other customers.

4. Kiwi.com replies fast via messenger (on Facebook) but the customer care service is poor.

Their policy is hidden; you only know it after the booking, and they will provide 15 CAD no matter how much you pay.

I have asked them to provide an alternative that already exists on their website and send me another option that I need to pay the total amount. Ok? What about the previous ticket that I paid 1050 CAD for?

In addition, I tried to call one of the managers and no reply.

I went through a bad experience with Kiwi, and I don't want other customers to go through the same.

I tried rescheduling a flight through this website because my father has become very ill. Despite the fact that the airline's website says they are opting to not charge for changing flights, Kiwi will only offer me $10 off my new flight. I have a family emergency and what should be free for me to change will now cost me another $1300. Shame on them for choosing to make a buck in my time of need. I will never use the site again

kiwi.com is a fraud company, i booked with them 2 years back, after booking they cancelled the flights and till now no solution. I am still waiting for a solution but i dont think that they will help. From past two years they are not replying and i loose hope now. I already filed a case in consumer court, lets see what will happen there. But one thing is very important that government should ban this website and put the culprits in the prison. But government is also not helping their citizens. We r fully hopeless now.