Kiwi.comReviews 2,172

I booked flights on Kiwi.com after selecting Australia as my region, fully expecting prices to be displayed and charged in Australian Dollars (AUD). However, without clear notification, the site processed my payment in USD—costing me approximately $1,500 AUD more than expected. Despite providing screenshots and clear evidence that the currency display was misleading, Kiwi.com refused to take responsibility. They dismissed my concerns, blamed me for not selecting the currency correctly, and offered no refund or resolution. This conduct is deceptive and breaches the Australian Consumer Law. Their customer service has been unhelpful, unprofessional, and entirely unwilling to assist. I am now taking legal action. I strongly warn others: double-check the currency before booking and prepare for poor support if anything goes wrong. I would never use Kiwi.com again.

When we booked the tickets, the price was confirmed and paid. You can't ask for more money afterward — that's misleading. It means your prices are not real — just shown lower to attract bookings, then you request additional payment later, like many other unreliable sites. This is not a fair or honest business practice.

I had a terrible experience with Kiwi.com. They told me my flights were canceled by the airlines, and based on that false information, I didn't board flights I had already paid for — flights that in reality operated as scheduled. I confirmed this cancellation claim with their agents via chat and phone before requesting a refund. Later, I found out the flights were never canceled and Kiwi admitted their mistake. Still, they refuse to issue a full refund and instead offered useless credits. After several back-and-forth messages, they simply stopped replying altogether. I've now been ignored for weeks. Do not trust this company. They make serious errors and take no responsibility.

I cancelled my flight (Booking ID: *******) just 2 hours after booking, but Kiwi.com refused to issue any refund. Their support gave template replies and completely ignored EU consumer protections. No responsibility, no help. I've raised the issue with ECC Europe, DGCA India, and I'm tagging Kiwi's CEO publicly. If you care about your time and money, DO NOT book anything through Kiwi.com.

So if there are any problems with the flight, like in my case, one flight got cancelled, Kiwi will not do absolutely anything to assist you. Now I'm left with a return ticket, and if I choose a refund, I cannot know how much of the ticket price will be refunded. I will only know when I'll receive the refund and if it's only 10 euros, I just have to take it because once you hit the refund button there's no way back. On the other hand if I would've went directly to the flying company I had the option to see how much of it would have been refunded before accepting it, I would've had the option to change the flight to another destination, to take company credit and so on. So people, if you want to have any kind of control in situations like these, DO NOT USE KIWI.COM

Booked a roundtrip from Dallas to San Diego via Kiwi.com. I was denied boarding by Spirit Airlines despite being at the gate well before the cutoff. Spirit later acknowledged the issue and issued me flight credit, admitting fault. But Kiwi.com refused to refund the trip — claiming it was a "voluntary cancellation" and trying to charge a €30 cancellation fee on top. Customer service was unhelpful and robotic, constantly hiding behind vague "carrier policies" while refusing to take responsibility as the booking platform. They sent generic refund-denial emails, even when I provided proof of the airline's compensation. If your flight gets disrupted, Kiwi will leave you hanging. No support. No accountability. Never booking through them again.

On February 16,2025, I purchased air tickets through Kiwi for a total amount of £1,103.05. After completing the purchase, I discovered that the tickets did not include any luggage allowance. I paid an additional €209.04 for luggage, but Kiwi later informed me that they were unable to book luggage for all segments of the trip. After days of trying to resolve the issue, it became clear that no human support was available — only automated bots that repeatedly sent irrelevant and unhelpful responses. Given the complexity of my trip, I grew concerned about the lack of real support and decided to cancel the tickets, requesting a refund for both the tickets and the luggage. After several more days of waiting, I received a response from Kiwi's bot stating that the tickets were non-refundable and that only the luggage fee could be refunded. This shocking news arrived after I had already purchased the same tickets directly from the airline to secure my travel plans. Arguing with Kiwi's bot was pointless — it is clearly programmed to protect Kiwi's interests and wear down customers with endless, repetitive replies. Up to this day, I have not received any refund, not even for the luggage. More than two months have passed. Kiwi claims they issued the refund for luggage, but they cannot provide any legitimate bank confirmation or initiate an investigation. Instead, they send a so-called "proof of payment," a meaningless piece of paper that banks do not recognize — clearly a fake document. Every attempt to reach a real person at Kiwi failed. Their UK phone number simply puts you on hold for 15–20 minutes until you are forced to hang up — and considering it's an international call, it becomes extremely expensive. All in all, this has been an expensive lesson: never ever use ticket aggregators. Their prices may look attractive at first glance, but do not be fooled — in the end, they will cheat you. My mission is to warn as many people as possible: stay away from Kiwi, the cheaters. Let's spread this message widely to protect others from falling into the same trap.

What a terrible company to deal with. I booked flights to take me to America for 2 weeks. I didnt realise that the flights didn't include luggage. I contacted KIWI Travel to be told that I cant take any luggage with me and would not help in anyway. They would not provide me with any reference numbers for me to contact the airlines direct to add luggage They told me to cancel my flights with them and rebook at a cost of loosening all my money. It took me days to eventually persuade the different airlines to allow me luggage on my flights. Kiwi travel were completely unhelpful and point blank refused any help or compassion. A DISGRACEFUL COMPANY.

Kiwi.com operates in a way that is not entirely ethical.

I purchased two tickets through them from Vancouver to Los Angeles on April 6,2024, and faced significant inconveniences when I was unable to receive the expected discount on baggage fees, and my assigned seats were far apart. I only realized these issues when it was too late to make any changes.

After I raised my concerns, a Kiwi.com representative contacted me and asked me to remove my negative review. As compensation, they provided me with a $50 promo code for future bookings with Kiwi.com. I agreed to delete my review on the condition that my rights as a customer would not be violated again.

Later, I purchased two more tickets for February 16,2025, from Ft. Lauderdale to Vancouver using their service, expecting to apply the $50 discount they had given me. Their help page states:

How do I use my promo code?

Select a trip and start booking.
Click "Redeem a promo code" on the last step of the booking before you pay. You'll find it above the payment box.
A new field will appear. Enter your code there and apply it.
You should see a success message and the discounted price. You can now pay the difference (if there's any) and complete your booking.
However, in reality, there is no such "Redeem a promo code" link on their website before purchasing. The option only appears after the tickets have already been bought.

I wasted my time trying to apply the promo code when purchasing my February 16 tickets. I wasted even more time today, February 26, trying to use my discount.

What kind of service is this that steals my time and causes unnecessary stress?

I booked two flights, and when the long-awaited day arrived—bam—I discovered that they had scheduled my flight for a month later (apparently, they can do whatever they want). To top it off, they canceled my flight and offered no possibility for a change or refund. They simply threw my money away.

This platform is horrible. I booked a flight to Indonesia, and Kiwi.com gave me just 1 hour for a self-transfer, meaning I had to check out and recheck in—already cutting it too close. But things got even worse when they rescheduled my flights, leaving me with literally zero transfer time (landing and taking off at the same exact time—12:30).

When I reached out for help, they offered me a pathetic €50 credit, even though my ticket cost €260. And when I asked for a cash refund, they insisted on charging me €30 per flight—I had four flights, meaning they wanted to take €120 from me for their mistake.

This company is an absolute scam. They set you up with impossible itineraries, refuse to take responsibility, and make it impossible to get a fair refund. Save yourself the headache—NEVER book with Kiwi.com!

On a $3000 flight we were charged $297 to lock this price in for three days unknowing that this was a charge, not a deposit. They still wanted the full flight fare upon booking. No where on the booking page did it disclose this.

I recently booked a flight with Kiwi.com and had a very frustrating experience. While the booking process seemed smooth, I was unable to check in online with the airline (Wizz Air Malta) despite multiple attempts using the provided PNR. When I arrived at the airport, the airline staff informed me that I had to pay a €50 airport check-in fee. They also mentioned that such issues are common with Kiwi.com bookings.

I reached out to Kiwi.com customer support to request reimbursement for this unexpected expense, but they deflected responsibility, claiming the issue was with the airline. Despite my explanation and evidence, Kiwi.com refused to provide any compensation or meaningful assistance.

As a customer, I trusted Kiwi.com to facilitate my travel, but their lack of accountability and poor communication with the airline left me feeling disappointed. I will not be using Kiwi.com again and would recommend booking directly with airlines to avoid such complications.

I had bought flights with vendors like Expedia, FlightHub in the past, but with Kiwi, in my view it was the worst experience. My itinerary had 3 flights and there was originally enough time between them, but one of the airlines changed a flight time and airport, and there was no way I could change airport and get to my next flight on time. I called the airline and they confirmed that since it was a business decision from the airline, and not a change for circumstances out of their control, Kiwi had to call them and reject the change on my behalf and refund me or provide a realistic itinerary, but after several weeks of messaging with Kiwi they were not going to do anything.

This is what they wrote,
1) 55 min minimum connection time is calculated from the time of arrival to the time of take-off. ==> so the plane taxi time, and the time from the gate shut to flight actually takes off isn't included, they're playing words here.
2) Unfortunately, if the airline did not refund as a result of their delay, we cannot offer any refund/compensation from our end, since you refund policy states that we are entirely dependent on the carrier's policy when it comes to refunds. ==> beware this is deflecting issues, so which means it's not their problem but airline company's problem.
3) 55 minutes is the MCT needed for a passenger who is travelling without checked baggage at Edinburgh airport ==> the baggage option is way after you've confirmed the flight option, so this is a massive lie from kiwi.com,
4) For each airport, we have internal information on how much time is needed for the passenger to connect to the next flight. ==> this answer was to a question about where they got that 55mins connecting time would be enough for people to change from one flight to the other, they couldn't give a satisfactory answer but kept repeating themselves, it's a joke.

Overall the experience with Kiwi.com is poor, please avoid if you can.

I am deeply frustrated with my experience with Kiwi.com. It has now been 60 days—two full months—since my flight was cancelled, and I am still waiting for a resolution. Despite repeatedly reaching out, the company continues to delay my refund with no clear explanation or timeline.

To be clear, I paid Kiwi.com directly, not the airline, and it is the company's responsibility to resolve this issue. The flight cancellation was initiated by the airline, not by me, and yet I am left in limbo, with no accountability from Kiwi.com. I have received no firm answers on when or if I'll get my refund, and the lack of communication throughout this process has been nothing short of appalling.

I understand that the airline may be involved, but Kiwi.com should be handling this on my behalf and ensuring my refund is processed. I do not expect a voucher or partial refund, but the full amount I paid. At this point, I feel as though I am being completely disregarded as a customer.

I sincerely hope this review will get someone's attention, as I am now considering taking further action if this issue is not resolved immediately.

Summary: Unacceptable delays, poor communication, and lack of accountability. I will not be using Kiwi.com in the future and strongly advise others to think twice before booking with them.

Don't use KIWI
Don't use KIWI, you will regret itI took out Flight disturbance with KIWI costing $947 and when I went to use it KIWIs atrocious customer service kicked in. Firstly claimed I didn't have the insurance. Then claimed that I actually flew on the flight in Question. Will never use KIWI again and advise everyone else not to. The worst customer service imaginable. They lie, they distort facts. They do not honour their purchases. Pay a little bit more and deal with reputable travel agent. Pay a little more but you will have peace of mind. When you book with KIWI you cannot then deal with Carriers direct and you the. Get bogged down in pre mentioned atrocious customer service. Good luck trying to call someone.TRAVELLER BEWARE

I recently had an awful experience with Kiwi.com, and I feel compelled to share my story so others don't fall into the same trap.

I booked a flight through Kiwi.com using their "Saver" option. Unfortunately, I made a mistake and selected the wrong month for the same date I intended. Realizing this just 30 minutes after booking, I immediately contacted Kiwi.com to request a cancellation. Typically, airlines allow cancellations within the same day with minimal charges, so I assumed this would be a straightforward process.

To make matters worse, I even confirmed with the airline that they would have canceled the booking with very minor fees had I booked directly with them. However, since the booking was made through Kiwi.com, the airline couldn't assist me directly.

When I reached out to Kiwi.com, I was shocked by their response. Despite contacting them within 30 minutes of my booking to request the cancellation, Kiwi.com flatly denied my request. They refused to refund my money or even offer any reasonable solution. Their rigid and heartless customer service insisted that the entire amount would be lost. It felt like they were deliberately keeping my money without any intention of helping.

This is how Kiwi.com cheats passengers — they take your money and show zero flexibility or willingness to help, even when mistakes are reported immediately. They hide behind their so-called "policies" while pocketing your money and leaving you stranded.

Beware of Kiwi.com! Their business practices are completely unfair and dishonest. If you value your time, money, and peace of mind, do not book through Kiwi.com. They are only interested in keeping your money, even when a simple error could be resolved with minimal charges.

I will never use Kiwi.com again, and I urge others to stay far away. Don't let them scam you as they did me!

Most scamm, uncompetent, thieve... company. I strongly dont recommend also it must be legally prosecuted and banned for for scamm and cheat.