Terrible Service! Purchase items, didnt arrive, paid for freight protection that apparently covers me for items list in transit, Kogan dont and wont help! Would have more fun throwing money down a drain! This company needs to be shut down! Terrible!
After another order I raised a customer care ticket. That's where the sh... t fight begun. I have to say, the request I made is an average difficulty, but nobody seem to know what they need to do about it and even worse - they aren't reading previous correspondence, asking the same questions over and over again. Today they sent me an email saying that I haven't replied to them for a while and they want to close my query. In fact I was waiting for their response for nearly a week after 2 weeks of pointless communication back and force. I need my query to be solved but instead I feel like I'm babysitting their customer care team...
Super dodgy
I ordered two things through kogan.
They push you into signing up for a "free" trial of their very expensive membership.
They don't let you delete your card details from their system.
They charge you then.
The only way to contact them is by logging into your account, through their online portal.
But they delete or "lose" your complaints.
When I then lodged the complaint a third time (asking them to refund the incorrectly charged amount, delete my credit card information), they send an autoresponse that says "if you still need help, please contact us again".
Do I have to cancel my credit card to stop this dodgy incorporated company from continuing to take my money?
Don't buy from Kogan, not if you think you may need to contact customer support. I bought the above laptop plus SD card for my son. The laptop arrived and is working as expected. However, the SD card did not arrive. Trying to contact customer support is, literally, impossible. I found a phone number that is always busy. There is no online chat. You can contact customer service, but you need to have Kogan find your order first. Sounds simple, but the message that consistently came up is that no order could be located. I know a SD card is not an expensive item. However, not being able to contact the company is very poor. I'm lucky the laptop arrived, I think.
Worst contact system of any online service. I have been trying to contact them for a item not received. There is no question for customers not receiving orders in time.
Unnecessary multiple online direction to go around around again to inform the problems but never worked. You guys are sending 100s mails without asking customers but no reply for all your emails. Please do not frustrate yours customer and be a responsible on line seller with a bloody phone line to serve customers struggling to contact you. This review is to improve your service if u take it constructively.
Its a very job, to claim your orders, after they had been paid, but NOT delivered!. I am very dissapointed with Kogan. They are using dishonest sellers, under their own Website, so be careful, because the majority are rookies, trying to make money, in a very irresponsible manner.
Frank.
Don't expect to receive your order, my order was supposed to be here and then I get an email saying that it has been cancelled? I needed this book for my university studies and now I won't be able to access it for another week as I will have to buy at another place. I have read many reviews saying that Kogan has cancelled many other people's orders last minute. A waste of time and very annoying.
Absolute piece of $#*!, bottom of the pile, garbage products. Sucked in once but never again. Not only arw their products garbage but their so called after sales service is worse than Telstra. That's bad. Don't waste your time or money. Spend the extra couple of hundred and buy a reputable brand. If you must shop on their website, just don't buy anything that is branded $#*!, sorry, Kogan. You'll regret it if you do.
Do not purchase from Kogan. They take no responsibility for the inadequacy of their sellers if there is a problem. After 4 weeks of waiting for an item and countless emails it was the intervention of Paypal that saved the day. It was unnecessary. Kogan should have dealt with it.
Kogan allows children to sign up to their Kogan First two week free trial, expects them to read and understand their terms and conditions and then debits money from the kids accounts. They then have no means or methods to allow the parent to contact them to discuss the situation. This is at least an unethical practice if not illegal.
Anyone who want to buy from kogan, don't bother to opt for freight protection, my lcd monitor comes without a power adapter and their customer service didn't give me any updates after I filed the complaint ( I opt for freight protection and express shipping)
There is no customer service or care from this company. They take your money and don't want to know if anything goes wrong.
I purchased my first product from Kogan and there was an issue the day it arrived. I contact them that day and their response was to say it's not their problem and refer me to a third party. Thye have just completely washed their hands of the situation. They also spam email several times a day trying to get me to buy more stuff off them.
I would never buy from them again.
Without my knowledge or permission I was charged membership to kogan first. It became impossible to withdraw from this scam and resulted in having to cancel my credit card. Will never buy from this unscrupulous mob again.
Received a HP Pavilion Laptop that was certified as refurbished by Kogan. 3 days later screen doesn't work. Have been put through the ringer by Kogan - explain issues, try this, try that; then send us photos and when we've had a look we'll be happy to assist. Assist? I paid $1K for a computer that doesn't work and still no commitment to repair or replacement. Never again.
Ordered 3 items of furniture. Bedside table had chip out of leg. Drawers were faulty - to the point that the handyman I'd paid to assemble couldn't complete the job. Bookshelf took 10+ days to arrive and was used and damaged. Purchase with caution. Their returns policy is not pro the consumer.
Purchased a Smart TV from Kogan in 2016 with 5 years extended warranty. Started having issues in March. Given many patches to install but never back to original condition. A few weeks back we couldn't use any of the smart features apart from NetFlix. Kogan sent us a could of patches and nothing worked. They then sent a new patch and then even Netflix would not work.
They then advised they would arrange pick up within 3 days. 10 days later TV still not picked up nor even scheduled for pick up.
Communication with Kogan is nigh impossible. It is all done via email and promises are made and routinely broken. There appears to be no escalation process. The sales team say they dont have access to the service issues.
Presently we have a Smart TV in name only. As I am writing this review I have no idea when/if the TV will be fixed.
I bought a pair of womens shoes and the site gave mens sizing so in the confusion I ordered a size too small. I contacted Kogan on receipt, and they wanted a photo before they would action a return. I am a senior and had a lot of trouble sending the required photo! Then they sent 2 attachments in 2 emails to print. OK but I dont have a printer to do this. So I sent an email, which Kogan would not answer. So, I took the phone to the PO after about 10 mins, they managed to scsn the label. The second I wrote out by hand with no barcode of course. I was not offered a bigger shoe size, and they are now have a clearance sale with the price UP $9. The customer service is poor and I dont expect a refund anytime soon
Me, like many others, are without consent signed up for a scam "loyalty" program and hit with a bogus charge without warning. What gives away the without consent part is there are monthly and yearly charges. I did not get to choose, did not get to see T&Cs and got hit with the highest, yearly charge automatically. There is no way to contact them directly, it's all automated. Beware this company, very dodgy.
I would give this site no stars if I could, received a TV that was completely dead on arrival due to smashed box. I know this is the couriers fault but the customer service experience thats followed has been terrible!
Kogan has no telephone numbers so I emailed, I have had to chase over a month for a refund which I still havent received! They were saying that the TV was awaiting collection from me and sent tracking details which werent my address, then they realised they had the TV but still no refund a ridiculously painful experience! Avoid at all costs!
I recently accidentatlly bought what I thought was a Fitbit for my daughter for Xmas. I received the package, put it away to wrap at a later stage. I opened the envelope recently, only to find that what I had ordered was a band, not a fitbit watch. Wrote to Kogan and they basically said tough, even though the band is unopened and in pristine condition. Very disappointed. Will not be buying from them again.
Overview
Kogan.com has a rating of 1.1 stars from 504 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kogan.com most frequently mention customer service, credit card and phone number. Kogan.com ranks 584th among Marketplace sites.
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- South Melbourne, VIC, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members