LabCorp

Tried to make an appt. On the portal. No problem with first 3 steps, put in info of 4th step which was cell phone, pressed NEXT to get to next step and got error message about cell phone saying I needed to check a box - THERE WAS NO BOX TO CHECK. Repeated procedure and the same thing happened. Got phone number of lab corp I wanted to use. Multiple options - pressed the option for Apppointment - it was not for appointments. Looked for phone number on google - was nothing but a bunch of advertisements - obviously wrong phone number. Found a number on the labcorp site for providers (I'm a patient) and pushed any button that would get me to a person. There was no phone number for patients - only an optiion to send an email. That person didn't listen to my issue with the portal. She stated that there was no problem with the labcorp portal and that she would talk me through it. Did she think that I was that stupid that I didn't understand the difference between a problem due to my iinability and a problem due to labcorp? I indulged and let her talk me through the entire process again and the exact same thing happened. She then told me I would need to talk to technical support but she did make an appt for me. I spent over 45 minutes on this. I've always used labcorp because I have easy access to my labs and there is never a billing issue but I will not be using them again.

Made an appointment for fasting labs at their Bryn Mawr, PA location, which is closest to me. The earliest they could schedule me on their site for fasting blood work was 1 pm A MONTH OUT. There literally were NO early appointments FOR MONTHS showing on their online schedule. I took the appointment and when I arrived, I checked in via phone per their instructions and was confirmed via text. Then I waited in my car to be called in, per their instruction. After waiting 45 minutes, I went in and inquired when they would take me. I was informed by the front desk person that their Internet was down and they could not see anyone until someone came out to fix it and that I could either wait indefinitely or come back another time. I left, but WALKED IN WITHOUT AN APPOINTMENT at 8 am the following morning and they took me within a few minutes -- there were only two other people there who also walked in without appointments because the LabCorp site would not schedule them properly. The front desk person, who was rude, was also the phlebotomist and she appeared to be the only employee working at that location. Today, I got a bill from Blue Cross denying my claim for the blood work I had done there and telling me I'm responsible for the $646 bill. I called BC and when they looked into it, they discovered that LabCorp had submitted my claim to the wrong insurance company. So, TOTAL FAIL for LabCorp on EVERY COUNT. Unfortunately for me I have to continue using them until I'm eligible for Medicare in 2 years. My advice is, don't use them if you have another choice.

I am assuming this review is for the website and not the care center which was gracious, kind and caring (SignaturCare on Texas ave in College Station)

Staff was RUDE and UNPROFESSIONAL. They told us we needed paperwork even though the work that was to be done was all electronic from United Health Care. My wife works for UHC and we have been coming here every year for this yearly, routine lab work paid entirely by UHC. There IS NO PAPERWORK required or available. But they clearly didn't care and appeared to not want to even do the work. Our appt was for 06:30, we checked in 4 min early with no one out front or in back, we were only patients in the Lab. Yet they were too busy discussing personal matters than going ahead and taking care of us. Yes 4 min is nothing but it was the perception they left that they were not interested in doing anything. The guy kept saying it was UHC that required said forms. My wife works for UHC and works in the dept that handles these things. When wife told them that but he didn't care. We had to leave since it was clear they were doing nothing. We rescheduled with Quest diagnostics which is just a mile down the road as opposed to this Labcor just 1/4 mile. This is not the first time I've had issues with the rudeness and unprofessional attitude of your employees. We will NEVER go to Labcor again and will not only NOT refer but will strongly discourage anyone from using Labcorp. I gave them 1 star because site Jabber won't let you give ZERO stars

Every Time I go they have problems. They are the worst I have ever seen. If you can go somewhere else. The waiting area is standing room only.

Went to Labcorp which was in a pharmacy. Show up@ 0700 for 0730 appt. Pharmacy didnt open til 0810. No one knew why. Finally get in. I had 2 orders for labwork. Lab tech looks at it and says i need urine. Hands me a jar. When i come out she took the two people that had appts after me. So i wait. Finally she tells me she cant do one of the orders cause they dont take my insurance. Unbelievable. No one told me that when i made the appt. Then i said well let me get the other bloodwork order which i needed done for surgery. She asks me for the workers comp form. All i had was the order for bloodwork. I asked what form. She cpukdnt tell me. She called someone on the phone, they were gonna send it over but i would have to get it filled out by WC and then come back. I was so annoyed because i had an appt with my surgeon also today. I left. On my eay out she asks me if i want to take my small jar of urine with me. Labcorp was a total joke. Finally went back home called WC they electronically sent to to a competitor of lab corp. I got there was in and out in about 8 minutes. Never again will i go to Labcorp.

If there is a no star, this would be the rating of this location. We arrived at 7:55 AM on Saturday. There was a line and I was the 5th person. The lady opened the door at 8 AM and we were asked to check-in on the kiosk. I did complete the check-in for my wife, who is a nursing mother. After that, I was asked to wait a text message. The person who checked in after me, received the text and I did not. I talked to the lady, and she rudely said " Are you sure you are before him?" I said: Yes. She did not take the time to fix the situation and I did not receive any text. She asked me after 15 minutes of waiting to do the process again! I asked my wife to switch with me and I will take care of our 5-month son. Later on, the rude lady did the check in herself while my wife was standing. Then my wife was inside and they threatened her to call the police if she does not step outside! It was raining and there was a problem in their kiosk and they did not have the human decency to fix this trouble. I called my wife after another 15 min of waiting for a text message and asked her to leave. I stepped in one more time and said:" I will call the corporate". I left and there were two police officers who just arrived. I was already in the car. I parked in another spot and walked toward the police officer and said sir excuse me. I am the guy who they call the police for. I explained the whole situation and he was very understanding. He said: There is no case at all. I left and I have a sore feeling in my heart because my wife did not have her lab done. I will not stop at this review, I will escalate this to the CEO of LabCorp. This place should be a medical facility, people who run it does not know anything about medicine.

Labcorp is the biggest joke. No customer service, no assistance, no help - disgustingly worthless. Will never recommend or use again.