Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I bought a jeans dress hoping it would be a real denim.It's not even close.It looks like a cheap blue curtains fabric.My grandma can make denim dress better. A complete throw away of my hard earned money.No quality, no style just cheap cheap cheap. There is even no label or tag.Don't buy anything from this fraudulent website
This is the only source I know for rare earth spherical magnets. These are a toy which can be sculpted. I have ordered more and more. My office is very happy. Guests come again just to play with the magnets.
Items are packed well. Items ship within a few days of ordering. My orders take a month to arrive. Yes, waiting is tough. It's not slow shipping, it's just a vast distance to cover. Compare the shipping time to picking the item up in person!
Recently purchased two dresses.Both were nicer quality than expected for the price.Very important to check size chart as they seem to size differently than I am accustomed to. Overall very pleased and will order again from this site.
Made the order for a kids bag on 8 sep 21 from 15 sep the order is in transit till date and the supervisor of the team said it is going to take 60 days and than 10 days for delivery. Donr waste your time and money these people keep on sending delivery confirmation or if not tell us to go to post shop to check our order as they are out once the purchase is made even after paying $20 just for delivery. 0 customer support Pathetic service total waste of money order number.
Hello,
Thank you for leaving a comment on our page.
We truly apologise for the delay of your package. This problem could not be foreseen at the time that this order was made. The packages shipped through economical shipping need to go transit trough several different post offices and countries, which is the reason why it is still in transit. According to our logistic department the package will likely be delivered during the next 2 weeks.
Tracking Information:
https://t.17track.net/en#nums=LV255965521CN&fc=03013
Please check your mailbox (ticket #24491708) should you have any further questions or doubts.
Happy to be at your service!
LightInTheBox Customer Service Team
The "directions" for returning an item are as clear as mud. Basically, if you want to return an item, or in my case two items that just did not fit, you have no real choice but to keep them and donate them to a good cause. NEVER will I order from Light in the Box ever again and I would recommend that anyone reading this would heed the warning. Always learn from the mistakes of others!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
If you live in the US don't order from them. They are unreasonable & the intent is to keep your money $$. They email nonsense. I was told they closed one of thier distribution center ( has nothing to do with me). They sent me a return label after they said I couldn't send it back to China or where ever than had the nerve to respond & say I sent it to the wrong place. Excuse me but it's your label. Ridiculous. They only want your $$$$. Don't shop here if you value your hard working dollars.
Hi Sheree,
Thank you for reaching out to our customer service.
I am very sorry for what's happened and will try my absolute best helping you quickly resolve this. After reading through previous correspondence I learn that you've returned the package back on your own initiative. Please be aware the return address will only be shared after 1 of the aftersales customer service agents gave the approval to return. Have you returned the package back to the address that is indicated on the shipping label? If the case, then this will be the USPS warehouse, with who we don't cooperate with. In fact we put a yellow sticker on the outside of our parcels, especially to warn customers not return the package to the address that is printed on the shipping label. Despite our warning we we wont get the dress back. Considering this it's not evident to justify a full refund.
We have send you an email (ticket #25134859) to further help you resolve this.
We are looking forward hearing from you,
LightInTheBox Customer Service Team
I ordered five items from Light in the Box. Each item was shipped from a different location. I received a flat metal dish rack with silicone ends, and the silicone color was faded, as if it was either very old or had been in excessive heat. I received "chiffon" women's clothing, which was cheaply sewn out of very thin fabric, in addition to which I should have apparently ordered THREE sizes up from my American size (instead of two). I threw these items in the trash, as they were too cheesy to donate.
After I advertised with evidence the negative experience of the local package delivery company, they found another company that works without any problems, and they are very kind. Here is an example that the world can be made beautiful. Thank you
I bought a dress on this site, I needed a royal blue dress for my sister in laws wedding. I chose the custom made option as I am a bigger girl and needed a good fit right out of the box. Overall I paid $140 CAD for my dress, that is the custom made option, the expedited shipping and the duties, yes, there are duties for dresses into canada. I advise reading everything about your purchase prior to ordering. The site has all the info should you look. My dress came right on time, taking 4 weeks and customer service contacted me after I had a measurement wrong-the same day I ordered! Everyone loved my dress, as did I. Yes, I was apprehensive ordering online but the quality I received for the price was mind blowing. I ws so impressed I will be purchasing my own wedding dress from here. The one I want in the shop costs $3000 and they have a replica for $130! If anyone wishes to see, I've posted a pic on "light in the box wedding" on Facebook.
Received all items without damage. Shipping takes longer than I am use to. Took a little over a month to receive the larger part of my order. Received in two different orders. Happy with what I bought. Will order again. Giving only 4 stars because of shipping costs and delivery.
Absolutely horrendous experience. Complete bunch of sharks that will do anything to avoid taking goods back for refund. The goods that I received were incredibly poor quality with no labels and sized about 4-5 sizes too small. They are based in Asia and expect you to send their absolute rubbish garments back to them at your expense (which they know that you probably won't bother with) so then proceed to make your ridiculous offers like.keep the rubbish that they sent to you and they will give you half of your money back. PLEASE do not do business with them as you will almost certainly regret it and doing business with them keeps these sharks in business.
I ordered few items with expedited shipping, it's been five days and the order is still in process. I need those item for an event seven days from today. How do I contact light in the box as there is no contact information on their website, not even live chat.
Dear Customer,
We sincerely apologize for the inconvenience. Please note usually customers get in touch with customer service by submitting ticket. I guess you're not familiar with that so you haven't submitted any ticket to us yet.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14004551
Sincerely,
LightInTheBox Customer Service
Never ever order from them anything please. You will be surprise when you get ordered items which absolutely ugly and different then u ordered. After many many emails (NO ways to talk with somebody life) they sent me standard email and offered 50% refund... Please do not trust them. PLEASE!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28952898 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Beware - item that says "linen cotton" in description is 100% POLYESTER! Ycch!
Super cheap fabric and poor quality used on items I received.
You get what you pay for - buy less, buy quality - somewhere else, not available here.
Not truly returnable from USA.
Returns cost $20-30 and take so long the return window closes!
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
The dress I received did not look like the dress in the picture. Colors were different. I usually wear a small or medium in most clothing so I ordered a small according to their chart. It was huge. There are no size tags in it. They make the return process difficult and they know it because they offer a 30% discount on another item or a 20% refund to avoid the return process. Never again!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
On 12/14 I purchase a linen suit & shirt for my husband dor $164.93. One sleeve was longer than the other. After emailing light in a box I was told I would be responsible for the return ( postal service fee$63.00 to ship to china) & once the item is received I will be refunded $121.98 although I paid $164. Please be careful with these site it's not what it appears to be.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102261036 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Had the same problem as others - the photos of clothes are designer items on models. What you get is a cheap copy made in China. I contacted the company and they stalled asking me to send photos of the item so they could see what was different. I ripped off the cheap taking bows and diamante that were all over the Plain white bolero I ordered. Threw out the other item I ordered and would never shop with them again.
Dear Customer,
We sincerely apologize for the inconvenience. If there is any quality issue, we for sure will take our responsibility once confirmed. But we appreciate there will be proof to show us which we can check further.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16081721
Sincerely,
LightInTheBox Customer Service
I was very wary of the site at first, as we've all heard the stories of other similar businesses. But so far, and after three orders already, I'm quite satisfied. The clothes fit perfectly, the fabrics are nice too. I also ordered a few items and they're of nice quality (an umbrella and a ring). Furthermore, shipping time is very fast, especially considering I live across the globe.
According to light in the box contract, you must file a claim in order to return anything. Get a China address and pay for the return. I refused the package, due to the product not being delivered when expected (Halloween costume). It was then shipped to the address on the package without being opened. No refund and my credit card company said it's in their contract that you must follow the ridiculous return policy procedures.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25324705, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
This website steals all your information illegally just by visiting it and makes you a member without even asking. When I ask them to delete my membership and unsubscribe me from numerous spam mails that they send me everyday, they tell me something is wrong and they can't delete my account or unsubscribe me. Consider what kind of terrible surprises you may experience in case you purchase something.
Hi Yetkin,
Thank you for writing a comment on our page. We respect your privacy and take your online safety seriously. More information can be found on the link below:
https://www.lightinthebox.com/nh/Privacy-Note.html?prm=1.1.87.0
You can easily unsubscribe from the email by clicking on the following link:
https://gw.lightinthebox.com/index.php?main_page=email_subscriptions&prm=1.29.156.0
For any other issues you can contact our customer service from within your account.
Happy to be at your service!
LightInTheBox Customer Service Team
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Agnes,
Thank you for leaving a comment on our page.
I am very sorry that the denim dress was a complete disappointment. Would you please send us a few pictures, so we can see the fabric isn't denim? This as evidence will help us obtain full reimbursement from the supplier. In addition, we encourage all customers to contact our aftersales customer service through the website. You won't find any difficulties in obtaining a refund. It will also help us by taking measures against certain suppliers.
We have sent you an email (ticket #24817324) to help you resolve this problem. I stand by that we can help you obtain a refund without too much effort!
Awaiting your details,
LightInTheBox Customer Service Team