Overview
LightInTheBox has a rating of 4 stars from 12,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
Your products are very good...but unfortunatly I cant say the same about your delivery system.So until you have solve the problem,I will proceed to cancel all the ongoing purchases I have pending and wont be making any more.
Their products are of good quality (The most that I bought). The LightInTheBox conveys confidence, because if the request does not come, they return the money. I was never at a loss. In addition, there is a very helpful staff that keeps me waiting for answers.
When items were delivered they were faulty, as the picture shows the bulbs were hanging out of the frame. New batteries used but lights did not work. Lightinthebox are ignoring my request to return the items and get a refund.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
My products were very good. Take note on the sizes because they are smaller than the standards in America. The problem was that it took seven weeks to arrive. I hope that the company could work on their shipping and delivery area
I purchased 2 shirts size 5X. They are too small. Beware of sizing. They want me to pay $10 to $40 postage to send to Asian Warehouse or refund 10%. Look out no returns or refunds just coupons. Not a US company
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Check pictures. Don't waste your time and money. They will not issue a full refund. I even was not able to open a case in the order. The website glitches in China and does not have phone or email support.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27574082 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Placed two orders, first order shipped as two-part order. Second part of order one and order # 2 arrived at same time. Everything was great except for some slight defects to the left sleeve stitching. Other than that issue, everything was good.
They took a lot longer shipping out then they said and shipping is expensive. Not true to the size chart they provide. Feels thin and cheap. They will not accept returns. In my opinion this was a horrible deal. I bout two different items from them on one order and both are bad.
Dear customer,
We regret to hear about your problems. As for your case, could you please provide us with your Order Number firstly?
Please also advise us more details about your problems so we can further check what caused the problems. We will help you resolve the problems with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Do not order from this company! Missing an item from my order. No way possible to contact them. Their customer service leads you to no where! The item I did receive is nothing like the picture. The dress looked so pretty & bright colors in their picture. I didn't even recognize it when I received it. So faded out. So disappointed!
I ordered men's medium size but they are not European size - trousers match description apart from sizing very small - not same as European.
Company have refunded in full ( following negative comments on site) so issue resolved fairly by them and as agreed.
Trousers were fine, delivered as expected but SIZING is an issue beware of this when ordering
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We regret to hear the pants don't fit. But please be advised we are a company serving customers all over the world. So we can't sell the pants in EU sizes only.
In order to help customers pick the correct sizes clothes, we sell our clothes with specific measurements. You need to measure yourself first and then pick the correct size by checking the specific measurements stated in the size chart on each product page. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
After checking, the pants' measurements you ordered are as follows:
Size M- Waist: 28¼-34¾ inch, Hips: 38½ inch, Length: 39¼ inch
If you did not check the measurements when ordering and realized that you picked wrong size for the pants, we apologize for that. While we'd like to help you resolve the problem with our greatest effort.
I had conducted new Ticket ID =22647816 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102702351 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox