Overview
LightInTheBox has a rating of 4 stars from 12,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I had ordered two dresses, to choose one for a wedding. They arrived very quickly, I opened them and saw that one outfit had a wrap that wasn't quite the right color, which I offered to send back. I received a message telling me to keep the dress, and my money was returned.
The other dress and wrap are perfect, I am very pleased. Thank you for your timely response and I will look forward to shopping again with LightInTheBox!
I will never buy anything from them again. Choose for yourself but read on!
A beautiful and fast website to order everything
--> the customer is king!
Very long delivery time
--> customer becomes a prince
Delivery incomplete
--> customer is no longer a nobleman
Returning delivery
--> very unclear which routing and after 3 emails finally clear
They actually do not want to deliver
--> many discount proposals
Return and then your money back actually total discouragement so now everything except customer
--> costs nl 50.00! Just about more than the value.
All in all, treated like anything but a customer at the door and at the end of the journey!
Two sets of outdoor lights arrived quite quickly and were put up in the summer months but not used. One set of lights has now given up after only a few days use. Wrote to ask for a replacement and its only a 30 day window. Will not be buying from them again.
Dear Helen L,
We regret to read about this bad experience. We are truly sorry for what has happened and would like to make things up with.
Can you please tell me the order number? The warranty for most of our products is 30 days, which cover manufacturing defects or damage during transport. Once this delay passed our supplier will not accept to refund or replace the products
However we always try to help our customers case by case. Please tell me you order number. As you you've only used the lights for a few days, we will try our best to accomodate you. Please reply us here or through your account.
We wish you a nice weekend!
LightInTheBox Customer Service Team
Ordered prints from this company in September and paid in full received a shipping invoice with out a tracking number prints have not arrived 5 months later have tried many times to contact company but my emails are totally ignored do not buy from them. I am about to seek legal action to refund my money as it was quite a lot.
Order placed on 2/13. It's now 2/26 and order still is "processing." Items were supposed to ship within 6 days at latest. Customer service says items probably won't ship til March. Don't waste your time with LightInTheBox.com.
Update 2/27… the items finally were given a tracking number today. And of course… the items are shipping from China and states arriving in 3 weeks! The product information page said the items would ship in 4-7 business days. 4-7 business days? This is ridiculous. So I ordered on 2/13/21 and the eta is 3/20/21!?! I just wish they would have been honest on the product information pages for these items. Don't state that the items will process in a few days and deliver a week after. I expected 2 weeks max. Instead it's going to be 5 weeks. That is unacceptable. Never again. There's a reason that the majority of these reviews are 1 star. And I would guess that the 1 star reviews are the real reviews…
Dear customer,
We apologize for the inconvenience caused. But we are afraid that you misunderstood the shipping time of your order.
Please be noted 4-7 business days is for shipping time only, not including the processing time. Before your order is shipped off, we have to process your order and put all your items through its strict quality control tests. This was why your order could not be shipped as soon as it was placed.
And due to the Chinese Spring Festival Holidays in February, the processing time was a little longer than normal. But we had stated the processing time of your order on the product page. We are sorry that you did not notice this processing time when you placed this order.
However, if you still need more help about your order, please kindly advise us your Order Number. We will try our best to help you resolve any problem you have.
Your kindly understanding and cooperation are highly appreciated.
Sincerely
LightInTheBox Customer Service
It's been 3 weeks since I placed an order. The app claims it was shipped, even though when you track through USPS.com, it still is showing that they have not even received the package still! I googled the site to see that it was a legit company to my serious shock due to the fact that so many reviews claim really fast shipping. Considering it's been over 3 weeks and I still haven't received my order shreds that narrative apart. The Post Office tells me they haven't even received the package yet, while the app claims it was shipped 12 days ago! Unless its coming from China, which it states its not as it is coming from NY, it should never take 2 weeks plus to ship anything through the Post Office inside the US. I'm still not sure at this point if I will ever receive my order. Horrible processing & shipping procedures in place at LightInTheBox
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Slava,
Customer Service
Ordered my products over 2 weeks now and finally the shipment came out of China into Miami and still has a delivery date of 5 days away. Which is 2 days past my vacation so guess what. My package is worthless! Lies on website says 5-8 days, too bad I didn't realize it was China $#*!
Invaldi order #
I paid for express delivery only to be told a week later that it's delayed. Just told to wait then I receive an email saying that I have to track it. No! That's your job! 1 month later no package, no replies, they have stolen my money. Will report & fb & Twitter. SCUM.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I ordered a pair of childrens shoes and a pink dress. The shoes were the wrong size and dress was a pair of trousers instead. I've tried contacting customer service for a full refund and was told they don't issue returns labels and I'd need to pay the postage.
I paid £50 for the two items plus an additional £7 for insurance (which there is no mention of on the order.
Check the pictures out below of what I ordered and what was actually sent.
Complete con and waste of money.
Order Number: **************
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26365015, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I ordered 3 sweat shirts and 2 shirts, all in different sized. The 2 x sweatshirt I couldn't get over my head even though I'm a medium in US sizes. All shirts were extremely small and I could not give them as gifts.
When I tried to return them for larger sizes, I was told it would be too expensive to return and I should just live with them. Absolutely no customer service at all.
Be careful ordering from them.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102405227 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102427865 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox