LightInTheBox

This was my first time ever ordering from Lightinthebox, and I was pleasantly surprised... I ordered several necklaces, earrings, and rings, all for what averaged out to be around $2 per item or less, with free shipping included. My order came faster than I had thought it would, and I was very pleased with the quality of most of the jewelry that I ordered. They are things that I will wear, as well as give for gifts!

I bought quite a few dresses at LightInTheBox lately. Some items quality in general is so poor and disappointing.

The return policy is a scam as need post back to China. The postage is rather expensive, I asked a postal address in Australia, never received a reply. Customer service is dreadful, they use automated generic emails.

A good site for those who want to shop online. It has somewhat expensive items and at the time of payment there is some confusion in the various passages but overall it looks good without bringing anything innovative. There would be a way to compare items. I didn't like the exchange policy very much. We have to pay the shipment of what is wrong and this makes the item get even more expensive without having advantage in buying online.

Shirts are faded and don't match the advertised products online. The hat I ordered came smashed in a plastic bag with deep creases, and they suggested I use a steamer to fix it. When I asked for a refund, they only offered 15%!

Don't buy in this website, this company it's a rip off. I order six irons. It took a one month. When finally I get it, inside the package it was two empty bags and the four irons, I ordered size Small. Size small looks like XL, the material was the most disgusting thing I ever seen in my life. No return label, no way send any massage or contact. I waste $150.00. Thank you for ripping people like that.

While waiting for my order to arrive I tried to contact customer service but was never able to do so. Their website does not open properly. Now that I received my order, very late, I may say, I wrote them about exchanging for a different size. They want me to pay out of pocket to send back to China which is more than 1/2 of the value of the merchandise. They are encouraging me to keep the merchandise (which does not fit) and as a "reward" they offer a 10% or 20% refund of the merchandise value. I cannot believe how any business can betray their customers in such manner. They claim they had to close their overseas warehouses, yet the package came from California and not China. Please do buy from these people. They will not do anything to accommodate your needs. None of these options are agreeable to me. I guess I must go on a diet so that the clothes will eventually fit me one of these days!

I have never made a bad review but for this I had to. The products are total junk. Two of them came broken. Try contacting them they have no number listed. They want you to create a ticket and tell you someone will get back to you. It's been four days no reply. I plan an informing a lot of people do not waste your money buying from them. I am 100% dissatisfied. What you see on the site is not what you get. I will also be posting this on facebook and instagram.
Renee

I ordered 2 gowns from this site. Apparently I did not read carefully. I ordered 2 sizes since I wasn't sure which size would fit. These were straight sizes… not custom measurements. Between not fitting and the smell I contacted customer service via email this took a lot of time, filling out information, attaching picture of gown, explaining issues. I did this as soon as I received the dresses as there is a short window of time? 7 days from delivery to your home and delivery must be confirmed before returns can be made) Since I got two identical dresses I was " out the money" which was $359.00
The gowns had a distinct order to them Read the fine print before spending your hard earned money with this company. I could not locate a phone number to speak to a live person either. Buyer beware. This was a dress for my son's wedding.

*****Update******* Company has offered me a full refund as I did not receive the item.

Ordered only one item to test whether or not it was a good company.
I am glad that is all I ordered.
They insist it was delivered but I have never received it. They offer no resolution, but just keep
Giving me the same automated message over and over again.

Truly awful customer service. Clothing is difficult to buy online and good service depends on the frictionless return and size change of items. Light in the box have one reply to a return request giving you three options to choose from. After selecting your option nothing happens and when you ask for support they repeat the three options again. Truly infuriating process really awful customer service. I am still yet to get assistance for this ticket.

Ticket ID: *******