LightInTheBox

On June 22,2018 I placed a order with light in the box for some camping equipment in the amount of $153.08 that includes a charge of $35.35 for shipping and insurance. Then they charged my credit card for $4.59 for transaction fee. I knew then this was not going to be good. Then they said the outdoor picnic blanket was out of stock. Finally the stuff came and everything was of poor quality. I asked about my refund for my out of stock item. No respond. Finally someone gets back to me and apologizes and said it was processed. That never happened. Email again, no number to call. Just email. No refund. This is the kidder. The email says the refund has been processed. No... A check mailed to me. They have my address. No... They asked for a paypal account so they can refund me. No... that never happen. Numerous emails requesting a refund. All of these never happen. This company is such a crook. The only reason why I went to site is because it came up in my instagram

My experience is based on multiply orders that I've made and received until now. I've ordered mostly clothes for women and men, plus couple of handy staff for my garden. All the orders were delivered on time, all the products were of a good quality and the prices are amazing. The only you need to be careful about is sometimes the sizes. In overall, I'm very happy customer and I can only recomend this portal. Thank you Light in the box!

I purchased a watch from lightinthebox but when it arrived it didn't look like the photo and therr were no instructions. I sent it back next day by standard mail (no tracking) which was the advice given to me by the customer service representive. 7 weeks have gone now and the watch apparently has not arrived in the returns department in Poland. However after speaking to customer service they were extremely helpful and resolved the solution with no fuss. I would thoroughly recommend.

I was totally surprised when i saw they were delivering all items at my door, days before planed. Everything was right as far as I followed all advised about sizes in every item. Colour quality is so good, materials are exactly what they say so.
Im very happy i found ths place and sure I do more orders, cos it is so easy to make it right without wasting time in the streets and shops.
All cos it is totally true all they say abut material, quality and sizes. A BIG PLUS.

I ordered two pieces, and I got them fairly quick. I was worried about quality but for my surprise they were super nice. Since my first order, I have placed another one, and I can't wait till it arrives

Immediately after I posted my complaint I was worthy of customer service. They resolved the typos on the personalized items and eventually sent replacements of the broken necklaces. From start to finish - it took about 6 months. If they had simply helped after I initially complained I never would have resorted to social media defamation. I did promise them that I'd adjust my review. So - I've changed it from a 1 to a 2.

They value social media... so use it.

Last year I purchased casual shirt in 2 X size. With the pandemic lock down I figured I had put on a couple of pounds so I ordered a 3 X from a different shirt maker. Shipping was quick, but alas, the shirt was too tight.
I contacted Customer Service and was quickly answered with a couple of options. Since I wanted to order a larger size I took the option to keep the shirt and receive a 20 % discount on the new shirt.
After a couple of emails requesting information on how this would work I received an answer and placed my new order for the same shirt, only larger.
I am very happy with the selections of clothing and also happy with Customer Service.
In the past I have also purchased other items that were not clothing, but things I needed and found on their website.

I ordered some slipcovers for chairs. When they came it was evident that they were too small. I tried to arrange a return but was told that I would have to send them back to China, which would cost more than I had paid for them. They offered a 20% return if I kept the merchandise, but then I never heard from them again. Poor business practice, buyer beware!

My preliminary belief was that my original order would be shipped from Canada as the info on the website was not clear. I paid for expedited shipping 3-4 days and still after three weeks have not received my order. Got a call from DHL saying the package was enroute and that I would have to pay an additional $35 for duties and taxes. When the order gets here, I'm not accepting it. I have entered several tickets in an attempt to have customer service contact me, but their response is always the same old script, like it has been generated from a manual. There is no phone number or online chat where you can call or speak to a person in real time. Their information about shipping and delivery is a scam. The costs are exorbitant and the effort required to "recover" the duties and additional taxes are all BS. I will never use this site again and will do everything I can to dissuade others from using it.

I ordered several items in late December, 2020. My credit card was charged $90.51, but the package never arrived. I contacted Customer Service and was repeatedly asked to continue to be patient. In April 2021 I was asked if I wanted to re-order the items. I replied no, and requested a refund. On April 23 Customer Service promised me the refund, but it was never received! One week later, they closed my account and I have no way to contact the company. My bank investigated, but Light in the Box has a 60 day time limit for refunds. Even though they had already promised me the refund! DO NOT deal with this company! I have had nothing but headaches and I am out $90.51!

I purchased Christmas decorations from Lightinthebox. I was given a range for the date to arrive. It took 3 weeks and the products were crushed into a box. The decorations were nothing like the pictures. They were cheap, trashy looking and were made poorly. Since they were crushed into a box, I spent 15 min trying to make one of 8 of them look decent. Honestly, there was nothing you could do to make cheap, trashy items look good. I decided to return and found out I had to pay for them to be returned to China! They quoted $10-40 to return. It cost me $90. After filling out the international forms, paying this amount, I had to spend 30 min trying to figure out how to provide Lightinthebox with the receipt and shipping tracking number (a requirement by them). I am not sure it was wise for me to spend more money to get my refund but I was curious if I would receive my $235 refund.

I ordered some leggings from this website last week for a festival i'm going to TOMORROW! I paid £11 for express extradited delivery 3-4 business days, it hasn't come, I have started a ticket and the 'supervisor' sylvia first of all told me to try tracking it - i don't speak chinese so cannot track it on a chinese website, and then when i said it was too late and i wanted a refund as i was missold the item she just stopped replying! Worst company i have ever dealt with and intend to go to trading standards with this first thing tomorrow. I have been more than patient and their customer service is appalling

Of course it takes forever to get merchandise from them, but that wouldn't be so bad in that in their photos, the sweaters look great. I have never seen a sweater like this. There is an inner, partial layer in the front that must be zippered. When you do so, it produces a big lump because the inner material is drawn up into a ball. If you don't mind walking around looking like you have a pot belly, than this is the sweater for you! The photo doesn't even begin to show how ridiculous it looks when you wear this sweater. In addition, the sleeves are too short. This thing is going into the rag pile! :( Buy American!

I ordered at LightInTheBox because it offered the best price for my wanted product. But because the shippment did not arrive quickly, I was doubtful, if it is a reliable seller. If you think the same, then don't worry: shippment does just take some time, because it gets delivered form the other side of the world. And for just 20 cents of shipment costs, I am happy to wait a bit longer.