business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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GB
4 reviews
2 helpful votes
Follow Denise s.
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I am so disppointed
August 26, 2015

I have been waiting for my items for the wedding since 12 of August I paid for speed delivery that has not helped. Still waiting but you see it says your item was shipped like a week ago I have of yet to see this

Date of experience: August 26, 2015
Florida
1 review
1 helpful vote
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I am excited about my "Light in the box" order
September 18, 2014

I am excited about my "Light in the box" order. My choir will be wearing their beautiful shawl at a 30 Anniversary affair. Everyone is looking forward to the occasion. I can't wait to see the 12 bow-ties. My order is #************** of September 14,2014.

Date of experience: September 18, 2014
Turkey
1 review
0 helpful votes
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Present
January 21, 2021

My family and i liked the product very much, although the box was a little bit opened there was no harm to it, it was delivered on time and marvellous when lightened, thank you very much, we will follow your other items and advice everyone.

Date of experience: January 21, 2021
Louisiana
1 review
0 helpful votes
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As expected
March 21, 2023

My items came in as expected. The items fit very well, and the quality was pretty much what I expected. It would be. That items will be great for summer. Attire looks good without spending all the extra money.

Date of experience: March 21, 2023
California
1 review
0 helpful votes
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90 day shipping!
November 19, 2018

Been waiting for a product that they said would arrive in 30 days. When I said I didn't get it now they tell me I need to wait 90 days. I should have just gone to the store. I will never buy from them again

Date of experience: November 19, 2018
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

We apologize for the problem. As for your case, could you please firstly advise us with the Order Number?

We will then help you check what caused the problem. Once we confirm our problem, we will take full responsibility of it and find a proper solution to help you out.

Thank you for your understanding and cooperation in advance.

Mexico
1 review
0 helpful votes
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It is the best page to buy profile shirts.
August 1, 2021

I think it is a very good page to buy clothes and cell phone cases, I would really buy another one there maybe it will take a little time Shipping if you live very far, but it is worth the wait and shirts are incredible

Date of experience: August 1, 2021
Canada
1 review
0 helpful votes
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I ordered this clutch for a wedding I have to attend. It was a great price, amazing quality, and fantastic shipping. I could not be happier with my purchase. I want to shout it from the mountain tops lol!

Date of experience: May 21, 2016
Ohio
1 review
0 helpful votes
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Bad products
December 20, 2022

I ordered 2 shirts for my husband. Look nothing like the picture. Will cost more to send back. What a waste of money. I was really hesitant to order from here. I was right. So disappointed. And I wouldn't even give a star. But that is not an option. My proof of purchase ot my order number.

Date of experience: December 20, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 27761691 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Mexico
1 review
0 helpful votes
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I bought several items from this site. All the same size. Three tops fit perfectly, two were way too big, two were too small in the armpits and horribly long and big at the hem. The dresses look like potato sacks, no shape. Not happy

Date of experience: August 16, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26708195, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

Indiana
1 review
0 helpful votes
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I was excited to receive these eight items since it was my first order from Light in the Box. Everything was very nice and all fit but two dresses which I am sure my daughter can wear. I will order again from you very soon.

Date of experience: October 4, 2023
AE
1 review
1 helpful vote
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I've got an iPhone13case, the camera plastic was scratched, they never gave my money back I attach the conversation down how they scamed me by offering every time instead of money back, an sale of 15, 25, 50%on the next purchase.and they was answering once in 10 days so I don't fit in the regulations of returning the item, they wrote me on last message that the money return might take 20-30 days, on which I've answered I'm fine with that and never got an response after
it feels so bad when someone fools you on your money. Bad experience

+1
Date of experience: June 15, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

Thank you for shopping with us. This is Bloo, supervisor of customer service.

I have confirmed the damaged camera plastic from your pictures. We are sorry for this issue.

Would you mind advise me your order number? I will help you.

Sincerely
Bloo
Customer service.

GB
1 review
0 helpful votes
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My partner bought a dress from them and it was too big. She notified them that she wanted to return it and they agreed in principle. The dress came from a UK address, but they want her to post it off to China for the refund her expense. They will make it as difficult as possible to give you a refund. Under UK law you are entitled to a refund when you buy online if you notify them within 14 days and return it within another 14 days. Don't waste your money, shop elsewhere.

Date of experience: April 30, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25799783, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

California
1 review
0 helpful votes
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Nothing is on time
July 3, 2022

Unfortunately, I have not received a package that I should have get two weeks ago. I needed it before a flight and the maximum amount of time fitted me so I ordered, but it hasn't arrived till this day...

Date of experience: July 3, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26363722, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

California
1 review
0 helpful votes
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Dream dress coming true
March 15, 2023

My daughter was dreaming about this dress for a year but it was too expensive. She looked for a similar and she happily found it on Light in a Box.
What a good surprise!
Quality, color, fabric, size, everything was perfect. We are very satisfied!

Date of experience: March 15, 2023
GB
1 review
0 helpful votes
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Poor Quality
July 30, 2022

I ordered a mural which looked nothing like the pictures on the website. The resolution was terrible for the size and it was blue where it should have been grey. When I emailed them they tried to tell me it was a painting when it clearly was just a print and then tried to offer me 20% discount. I said that I wanted 100% refund but they said I had to return it to China at my own cost. Really unhappy.

Date of experience: July 30, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26590968, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# jo**********es@hotmail.com

I‘m expecting your reply.

Sincerely
Customer Service.

Australia
1 review
1 helpful vote
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Good service
November 10, 2016

I ordered items for a wedding. They took longer than promised 3-5 days so the company gave me a partial refund in compensation and offered to refund in full if they didn't arrive for my wedding. The dresses and gloves etc arrived in time and I was very pleased with the quality and the fit. They were very good value. In Australia the items would have been easier to track if they had used Australia Post. As it was they use TOLL and this company is very difficult to deal with over the phone. I got passed around quite a bit until finally the day after my calls I got a call from them and then they were very good.

Date of experience: November 8, 2016
GB
1 review
0 helpful votes
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Please don't buy from this company
May 26, 2022

Please don't buy from this company, items are sent from China, items take weeks to arrive, if they do arrive items are of poor quality and they make you pay for postage to send items back to China making it almost impossible to get any of your money back.

Date of experience: May 26, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26047074, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Iowa
1 review
0 helpful votes
Follow Antoine B.
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P purchased a set of Bluetooth headset for my PS3. The ID of the ear piece is around 2" and OD is 3.25". The reason I say this is that it doesn't totally cover my ears. However, they are very comfortable. I had no problems mating the two together. Lightinthebox was very helpful in answer all my questions about the headset before I purchased them. They sound great and the price if far better that what I would have paid for another set that sells for around $85.00.

Date of experience: September 26, 2012
Switzerland
1 review
0 helpful votes
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Tiny sizes for anybody not asian
October 22, 2021

The blanket is tiny and does not reflect the size that is shown on picture at all! The fabric is thin. Forget it. The print is very accurate.
The fleece hats are so small that they will not give the warmth that comes from a bit of space.
Shipping took very long.
When I wanted to write my feedback on the site with only 2 stars, the page did not take my input. Hahaha

Date of experience: October 22, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Hi Miri,

Thank you for leaving a comment on our page. I will try my best to help you solve this issue.

When looking on the website, I see the blanket should be 90 cm width and 150 cm long. Can you please verify whether this corresponds with your order? Also forward us photos, so we can see the print isn't clear or accurate. Concerning the hats, are you unsatisfied with the material, or are they simply too small to fit an adult head? Please help us understand so we can help escalate this to the supplier.

In addition, I've found that this order reached you within promised schedule. It took only 2 weeks between the date of dispatch and delivery. Allow me to point out hat you've chosen 1 of our economical shipping methods, which requires between 10-18 business days to arrive at destination. Admittedly these long delivery intervals are not desirable, for this reason we would have recommended one of our better shipping methods for a small fee.

Any reviews submitted on our website need to be approved by our moderator. It could take 1-2 business days before the reviews appear on our website. Perhaps you just wrote it recently?

We have sent you an email (ticket #24605311) to help you resolve this problem. Rest assured we will take full responsibility if any issues can be confirmed.

Awaiting your details,
LightInTheBox Customer Service Team

Florida
1 review
0 helpful votes
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Arrived on time and in good shape
March 18, 2024

I was pleased with my order and the speed with which it arrived. I would say, however, that the picture on the website was a little off. It looked like a textured material when it was actually a silk screened material. Not at all bad, but different that my expectations.

Date of experience: March 18, 2024