Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I'm disappointed as im still waiting for my wall tapestry, 3 weeks, no idea when it will arrive, no ticket order and no easy and accessible way to contact. I will warn others as im unhappy and upset as I like the products advertised but im put off by lack of communication and negative reviews.
Ordered a blouse and received and email that it had been delivered. I indicated in their order confirmation form that I had not received it. Never heard from them and couldn't find any way to contact customer service directly. Lost my money.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28000099 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Great experience with Lightinthebox. Ordered a wedding dress for my daughter. Was a beautiful dress, and it only took about 3 weeks to get it. It took that long because we had it special ordered. Much quicker then I thought. We will be ordering the bridesmaids dresses this week. Thanks Lightinthebox for a great site.
I was hesitant to order from this company because of their shipping charges policy. I finally decided to give it a try. My first order was on March 31. I received the items on April 22. They did email me regarding the delay and the option to cancel the order. The items were not the same color as the picture, except for the black shirt. I decided to keep the black shirt and donate the rest, since I didn't want to pay shipping charges to send them back. I buy from another online store similar to this one but they are far better with shipping charges, customer service and quality.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28763648 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This was my first time to order at lightinthebox.com and i was a bit afraid, but when the package arrived it exceeded all of my expectations. The dress looked just like on the picture. I will definitely order from this website again!
We bought strip light
We bought strip light. Fast delivery good communication. Good price. I also told them the strip lights needed more sticky on the back. They thanked me and said they needed this sort of information to make there goods better. Good company. Would buy again from them. A
I am satisfied with the business. I recommend buying to Lightinthebox to everyone. Shopping is no problem, I can not complain about anything. When there is a problem, they start to solve it. Everything is alright. Thank you. Markéta P., Czech Republic
All the dresses I ordered from lightinthebox.com were made to order and the fit perfectly! They are of high quality and professionally sewn.
I had made a mistake in one of the measurements but lightinthebox contacted me and asked for measurement clarification... and sure enough I had given them a wrong measurement! Thanks so much!
I ordered an item from LightInTheBox and had an issue with shipping. After a review that I thought would go unnoticed Rebecca from customer service messaged me right back and provided a resolution. Very prompt, courteous, and they made things right.
Thanks,
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16732273 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Terrible. They sent me the wrong size. Tried to blame it on me, then tried to lie to me saying I was passed my time limit on returning the item. It got delivered on the 11/10/22 and I messaged them on the 13/10/22. I will never buy or use this ever again and I suggest that you don't either.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27129061 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I placed my order 2 weeks ago. It was supposed to arrive in 4-7 days. My payment processed but still no delivery. There website says it still hasn't shipped. I tried to get a hold of customer service ant still no response.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28063248 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The clothes I ordered don't fit right. I order based on what your site says the measurements are, but l get some to small & some too big. It's crazy, I was hoping to have found a new place to order from.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28909510 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
So be very wary of their product descriptions, as they are incomplete and inadequate. Then when the product needs to be returned for any reason, you have to pay to ship it to China. I would strongly advise you not to get sucked in by the cheap prices, in the end it's not worth it!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28301837 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I have ordered a wide range of products from light in the box. I would highly recommend this app.easy to use,secure payments,good communication, quality products speedy delivery. One time I needed a refund the payment was back in my bank within a couple of days. Refund was due to a flash sale product selling out.
I ordered one of the optical illusion shirts. The one that came in did not even remotely look like the one in the ad. When I looked into returning it; they said I would have to pay to ship it back to China and implied that it would not be worth it. Stay away from these people if you do not want to get ripped off. The shirt in the attached photo does not have the dots only these weird streaks.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
First I ordered 2 bikinis, one was received broken. The other was not as described. Finally got in contact, said they would send me another one to replace the broken one. 2 months later, still haven't received it! I can't enter my order number as the site won't let me get into my account either
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
I ordered garden sculptures which were half the size that was shown.
Also there were no instructions on how to assemble any of them.
I would have returned it if the postage wasn't so high.
Your return policy is way costlier then any other companies that I have dealt with.
So far I have not seen my partial refund deposited to my account.
I would only order clothes that are on sale because the size description is not always right.
To much of a hassle to return to this company.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number for items garden sculptures, as order number 72086566 only contains clothing, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Purchased a phone which stopped working. Posted it back at extra expense. They informed me I would get a partial refund within 7/25 working days. That was Oct 31 2015 today 8th Feb 2016 no sign of refund. No way to contact this company when something goes wrong. Out of pocket 140 Would give no star but you have to give one
Update on May 6 2017. I notice my review has been seen by thousands of people. I hope they didn't buy from this faceless flawed company I would take pleasure in knowing I had saved a lot of people a lot of trouble and lots of money. I never got a refund after everything and I would never buy again online from a company in China that would be my advice to any one of you especially if you live outside China. I live in Europe and this was my experience.
The main thing on the order was a brown wig with short hair and bangs. I was really looking forward to it, because it was supposed to cover up my hair loss. But I received the package with a totally different wig. It had long blond hair and no bangs. It doesn't suit me at all. And here I am with no hair and no wig. It's a disappointment. I had to go to the nearest store and buy a new wig for 250 euros. The cheapest one in the local store And it's a fake wig, short. And I was counting on spending that money on therapy. I will never order anything from this site again.
Light in the box sent me the wrong order. I ordered 2 cases for my iPhone 13 and they sent me 2 cases for a Samsung phone. When I tried to contact them about their mistake they sent me to a customer portal that sends you in a loop when you attempt to process a return. They have no customer service email or phone number. These people are crooks!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
After looking into your case, i found that you bought two cases for Samsung phone. We invite you to double-check your order. Here is the screenshoot of your order.
https://litb.cc/l/yOq6 Please click to see. We regert that it seems that you may purchase the wrong items.
I have created ticket # 27439207 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Customer Service Supervisor from Lightinthebox. I apologize for the inconvenience. Could you please advise me your Order Number so I can check its status for you?
Next time, please kindly log in your account and submit a ticket to contact our customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your understanding and cooperation in advance.