LightInTheBox

I received my product under 2 weeks, shipping to portugal I understand the situation takes awhile according to the description, just need to be patience.

I did find a slight difference between the product and the image that displayed on the site, just need to be aware for small details on the images that display on the site and the product you purchase. For example I ordered a wig that was half black and half blue that shown on the site, but I have received a wig that entirely blue with small amount of black.

But I didn't bother to enquiry the situation because I kinda like it almost full blue, and if I do decide to add black in the future I will just have to tint it.

I have bought a lot of clothes through Light in the box. Most of the items are true to size. Some you have to size up or down. Just make sure you read the comments.
I have been very pleased with my purchases. I do have a complaint with the slow shipping.
I also have had them send me a wrong item which was supposed to be a gift and the item they sent was not able to be used by anyone. That ended up being a total waste of money.
For the most part I do love everything I have ordered.

Purchased a jacket size large... but large where I'm not sure. Website return procedure is horrible. Everywhere you should be able to "click" does not respond. You need a form to make a return yet it's impossible to find/print the form. Customer service is non existent. No way to email or chat.

The product purchased was perfect. Every shirt was nice and stylish. The material is fine quality and build to last. The shirts are a nice fit for any occasion. One of the shirt color was not reflected correctly in the picture as it appeared black but was actually gray. Anyhow still nice.

I bought a pair of yoga pants, useful also for tribal fusion bellydance. Very good fabric and perfect size, very good quality and very low price. I received it very soon with international economy shipping. The service was perfect and I am completely satisfied so I placed another order last week:)
There is also wonderful dresses (lowest price I've ever seen) and you can find regular size, oversize and tailormade.
I will buy a dress very soon!

Of the 4 tops I have ordered so far, 2 were fabulous, fit true to size, look like the photos on the website and great prices! One of these was white and although it looks like solid fabric in the photos it's actually eyelet material, quite pretty and surprisingly not see-through. The other 2 were t-shirts and not like they appeared. The photos on the site looked like they had looser flared sleeves and bottom hem but they are actually straight and much narrower. Also the colors weren't quite true, especially the one which appeared more sky blue in the photo and is a dull greyish green. I don't want the hassle of trying to return them so I'm going to try convert them into tank tops because the fabric is actually quite nice and soft.

I purchased some dresses and what was supposed to be Christmas deco from Lightin The Box based on the eye catching designs and descriptions. There was a mention of a sale, the dresses were being sold at a steal. I bought the items at the beginning of December where the deliver date was indicated as immediately or a few days. I received the package only on Christmas day. The Christmas Deco turned out to be 2 stickers which could have been bought at a street vendor for under a dollar. The dresses looked like some school children were practicing needle work. The material inferior and the total value was a fraction of what I had paid. The garments were not fit to be worn nor given to charity. Hats off to the Marketing Team as they have hood winked the people.

Worst worst place ever. Cheap quality and send you dresses that ain't even the same as the picture. And then they say it a non returnable item and it handmade so it can't be returned. Took me weeks to contact someone and it's worst customer service ever.

Got my wife a green rain jacket. It was not waterproof as advertised. Only water resistant. And one of the drawstrings was missing the metal piece. I did not know this until my wife opened it for Christmas. So when I tried to return it, the company said I could pay for shipping to have it replaced. I didn't want to pay more money to get a new one, I wanted my money back. So I told them I was disappointed with the options. They offered me $2.60 as a refund for a crappy product. So I took that and now I have a damaged product I don't want. I will not be doing any business with Light in the Box in the future. Not worth it.

Initially having difficulties in accessing the refund process I was provided with excellent customer support service from Megha who organised a refund very quickly. I was impressed with the quick and professional manner. Thank you.

"This dress came earlier than expected. It was a custom fit so I was kind of nervous. I've lost a bunch of weight and my upper arms did not shrink with the rest of me. I got in contact with customer service to convey the size of my arms. They were gracious and responded that it would be to my specifications. I have never been more surprised (pleasantly) than I was when I received this dress. It was very, very well made and fits perfectly. The material under the see-through material was almost double. I can't think of the way to describe it properly but it was beyond well done. I am thrilled with my purchase and highly recommend this website! "