LightInTheBox

I am very disappointed! Not only I had to pay 10 euro transport fee, when I finally received the package, I had to pay additionally 35 euro for import taxes. It was also delivered 2 months later than promised.
For a present of 77 euros, I had to pay 45 euros additional costs.
Ive paid much more than I would when I bought it in a local shop. There was nothing mentioned about additional import taxes. And I would not have to wait 2 months!

I bought some goods worth $130.00 including delivery charges, When it was delivered I was asked to pay for custom duties which I disagreed. I ask that the merchandise be returned as I was not informed to begin with about paying for Custom Duties. I was never refunded, not even a penny from the $130.00 I paid for. I don't know if the merchandise ever got back to them. My ticket # was *******, was closed in Dec. 2018. I will never order from this company anymore. They are crooked.

I ordered a dress from the company and it was absolutely nothing like the dress pictured. Material, style, everything was wrong. I've included pics of what I received, and what the dress was supposed to be. Such a joke they even sent it to me. I returned the item, was told I would have a store credit minus the shipping and a partial store credit. After going back and forth they finally agreed to refund me the full amount of $44.83. The process got even crazier. I would receive a store credit, and then would have to withdraw the credit to go to my credit card. I did all of that and on October 5th I requested the refund to my credit card. Since then, nothing has been done. It still says pending on the withdrawal after almost 20 days.

I needed to return some items to them which just the postage costed me £18. They have received the items now weeks ago, every time I email them and ask where is my refund they email me back 1-2 days later with one line saying would get it back in 1-2 business days and I'm still waiting weeks later. I even asked them to let me know how and where I can send a formal complaint but they keep ignoring this, and just this I believe is breaking the rules, customers must be able to complaint!

I bought an ugly Christmas sweater for a Christmas party. When I received it, the screen print was shabby and the word Christmas carried over from the last print. Poor quality for what I paid for this item.

At first I was a little sceptic ordering online. As I was looking for a well priced coat for my daughters birthday and as budget is tight in these months, I ordered a nice looking winterjacket from the website. I had a confirmation with a tracking number within a day, so i could follow the progress. 10 Days later the jacket arrived. The jacket is great! My daughter is very happy and next to that according to her, her friends are really jealous. This wont be my last purchase with lightinthebox. Well worth the wait. Cheers

I ordered a dress 02. 07. 22 received 04.08.22.The item was not suitable and I applied for a refund.The reply was so confusing: I needed to log in to my correct email address I needed to submit a ticket? Is my item within the warranty time frame? If I chose to have a refund from China it would be over my warranty time limit. If I kept the dress and bought something else from this firm they would give me a 60% discount If I kept it but didn't buy anything I would receive a 50% refund. All I would like is to be able to return this item I have purchased from other firms but never had all these problems. I certainly will not use this firm again.

We measured the size of the waste and no matter what you buy, they are all the same size and made for a malnourished Chinese teenager. My fiancée is 28 or 29 inch waist, 100lbs lighter than me and they barely fit her.

They post fake advertisement for 7th anniversary sale: 90% off for Samsung Galaxy tab 3 and Ipad Mini. Those pages never had any 'add to bag' sign and a customer service personnel told me they were bought by someone who has a fast computer. What a childish lie. Now I doubt their price with all the sale prices. They are all must be overpriced with false sale prices and false original prices. Shame on Light in the Box. They are so dishonest.

The clothes are poorly made. Cheap fabric. They make it impossible for you to return. Customer service is the worst I've ever encountered. The clothes look nothing like what is on their website. I feel like I've been scammed. Such a rip off.

All the orders that were placed were delivered on time, the products were well packed in a professional manner. The items are of high quality and materials. They are very comparable to the ones that are available at the high-end stores around.

My inquiries were responded to in a timely manner and resolved appropriately. I was charged COD by the courier company and LightInThe Box refunded every cent of the charges back to me on both occasions.

I will gladly recommend LightInTheBox to friends, family, colleagues and even my adversaries (lol).

Good job guys and thank you for the excellent services and products.

I ordered about 6 shorts and 4 shorts.
All junk. Nothing fits like the size it should be.
I can't even tell what kind of material it's made from. It's like nothing else in my closet. Don't feel like it clothes material. It's the thinnest material I have ever felt. Just plain junk in my view. Keep your money, you'll just be disappointed with the product and service.

I ordered on three separate occasions form LighTintheBox and can highly recommend their efficiencey in delivering my orders. The quality of all the items I have purchased have been very good and the shipping times have been excellent.

Thank you for the great service!