Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I have been very happy with nearly all the items I have purchased over the last few years and on the odd occasion I was not, Lightinthebox happily rectified. I have put a lot of people on to Lightinthebox as they are amazed at the prices and quality of many of the items I have bought. Everything always arrives in good time and well packaged. One very happy customer!
I find the dresses fit larger than anticipated, a small I'd more a medium. The length of time it took for me to receive my orders were quite lengthy but I absolutely love the quality and the price as well as the selection; particularly the ethnic dresses. I'd say a job well done! I would only like to see improvement on the timeliness of the orders!
I bought some items 3 days ago. At expedited shipping price (3-4 days). But now the status says it will be shipped in 14 days. So technically it will arrive at the usual standard time. I'm already disappointed before I even get the products.
Absolutely non existent customer service... I have been trying to place an order for two weeks and it still won't go through... After reading other reviews, perhaps I should be grateful... Absolutely nobody seems to be trying to resolve the problem. Very disappointing because the hats I wanted were for a Derby Party Fundraiser and now it is too late to expect Light in the Box to get them to us in time and it is too late to seek another source.
Dear Denise,
This is supervisor from LightInTheBox.
I truly apologize for this unusual situation. I can understand how much frustrating it is.
After checking, I apologize but I have to confirm your payments did not go through. I totally understand you may think this is a problem of our website, but actually we use a safe third party payment platform as most of US and international online companies.
As such, the decision to accept a payment or not depends on their security system first, and not on us. Common reasons why your payments is refused:
- Your Bank put some limitations
- Security code or other double confirmation mechanism of your card failed to guarantee the authorization
- Any other specific reasons that your Bank branch may clarify
We're sorry, but due to privacy concern we're not given the details on why your payment was refused. We may suggest to contact your Bank and in the case, use another payment method to pay.
I've conducted a ticket if you need any other help from me: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18049371
Again, I really thank you for you kind understanding.
Ordered a phone case for LG G6 and one arrived for LG G4. Emailed customer service numerous times only to receive very poor responses. They maintain I chose the wrong model case, even after I stated I had not and gave them an example of their website allowing me to add a phone case to the cart without selecting any model. After this email they responded to say their returns policy does not allow me to return / exchange as the phone case is from the accessory items section and this is exempt from return policy. Stay clear and use a credible company
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Was looking online for a new TV box. Came across the Xiaomi mi box, lightinthebox was the cheapest place I could find it around 50euro. Placed the order with insurance incase it would be taken in customs.
Shipping was around a month which is normal from China. Good thing I paid for the insurance, had to pay and extra 21 euro. Made a ticket with lightinthebox and got my money back.
Best TV box I have had so far.
Would buy from lightinthebox anytime.
They would not allow me to return two dresses that I bought that didn't fit me. And because they were glitzy dresses they classified it as a costume and they do not take returns for costumes. This was NOT meant as a costume but they don't care. They have my money and I have two dresses that don't fit. Jokes on me.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I ordered top n dress. Once order went thru realized it was from China. They said top was sent, never received it. Cancelled dress only dress was credited. Contacted company numerous times. Nothing paid for top! Sizes on compatible nor comparable to Canadian sizes
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28121973 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
The dress I ordered looks nothing like the one on the website. It's cheap and poorly made and the colors don't match. Don't order from here... look at the picture of what I got versus what I ordered! It's really no STARS.
Hi Karen S,
Thank you for reaching out to us.
I've looked at your photos, and we are without words. Without a doubt the dress you've received is far less beautiful compared to the one shown on the website. I am very sorry for the likely disappointment faced with this order. Your photos will be helpful while the sourcing manager confronts the supplier. Don't worry, we will help you return the dress for a full refund.
Please check your mailbox, you will find an email (ticket #24725619) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
I purchased a gown from Light In The Box to wear to a military ball, and I love it! I did have to have some minor alterations done when I received it, but that may have been faulty measuring on my part. In any case, you really can't beat the price for a custom made gown!
I had a pop up from this company and found an item I thought my wife would like. I checked for the same item on Amazon and it was almost half the cost and no shipping cost (shipping was $23 with Light in the Box!). Highly recommend comparison shopping
Hi, Thank you for providing this feedback.
We regret learning that the shipping fees were high.
Typically, customers praise us for the multitude of shipping options we offer at a fair price.
The total shipping cost only make up a fraction of the order value when choosing items, such as clothing, accessories or electronic goods.
In addition, the amount of shipping fees is supposed to gradually decrease when making a large order.
Please feel free reaching out to our customer service, we will gladly give tips to help reduce the shipping fees!
I love light in the box. The site is very clear cut and has a wide variety of elegant and amazing products for anyone and any occasion for an affordable price. The shipping was fast and the over all quality was exquisite. I will return for more purchases in the future. I am one proud Bride.
I waited for almost 2 months for 2 dresses that I ordered for a wedding. I had to end up getting something else at a different store.
Finally they arrived but I don't need them anymore and I created a ticket stating I want a full refund for my purchase. Costumer service keeps offering me coupons, partial refunds and blah blah blah. What part of I want ALL my money back do you guys not understand? You had me waiting for over 2 months!
Stay away from this website because they don't listen to your needs. Also they take a whole day to respond nonsense to your message. This is such a joke!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25991181, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
The advertised shirt arrived and the overall quality was acceptable. However, it was advertised as "LINEN" but was actually 100% polyester. Not as great a deal as it was made out to be. Very deceptive.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
My experience is good! First and foremost because the products are beautiful and at the same time sold in avery reasonable price. Additionally customer service Steshan especially help with questions and problems promptly and politely!
I can't believe Light in the Box got decent reviews I think they are bogus! The pants ordered are not the same design as pictured on the website. The bottom of the pants is not even close to the online photo! How is it that I get charged the ridiculous shipping fee and it has a USA shipping address? Why would I add an order number to this review? Obviously going to the company and not an independent review site!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101362213 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very pleased with the top I purchased. Very dressy and made from good quality chiffon. Very true to the picture on the website. It is worth the money spent. Would have got it for a higher price locally.
Great quality for the price I paid. Ordered 2 very large tapestries and they arrived quickly along with the quality material and printed image. I will certainly order again as they have a large variety of all things.
I ordered something, and got signed up for their email list. However, weeks later I still have not gotten what I ordered, and after trying to check my account, they are requiring my Facebook information. Not a chance.
Dear Tim,
We apologize for the late reply.
If you choose free super saver shipping, it may take 10-20 BUSINESS days which means it can take up to 40 days to deliver. And the delivery of the packages is influenced by many factors – especially countries’ customs. If the customer clearance takes a long time, it may cause the delay of package. Super saver shipping company doesn’t update shipping status on their website so the packages can be tracked hardly. Any questions concerning about your order, you can log in and submit a ticket to contact our customer service people for help. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Thanks!
Sincerely
I love the products Lightinthebox offers. However only two of the four items I purchased were correct. I purchased a long sleeve black shirt but received a long sleeve grey shirt my mail. I ordered a large short sleeve shirt but received a small shirt in the mail. I love the shirt but it's too small. The other two large short sleeve shirts were awesome and as advertised. I see a lot more merchandise I would love to purchase but I am not confident I will receive the correct order via mail. This should have easily been a 5 star rating.
- Visit Website
- singapore, Singapore, China
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from lightinthebox. I am glad to help. After review your case, i had conducted a ticket=12575192# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.