Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I am super satisfied with the LightInTheBox webshop!
Ordered already a couple of times: the quality of the goods and the customer support are both very good. Got all my orders quickly. Recommended store!
I was very unhappy when I received the wedding bouquet for my bridesmaid.It had very few flowers in it and was cheaply made and smaller than I thought. It took a long time to arrive and I'm afraid if I send it back I won't get another in time, so I'm just going to try to make it look better by adding more flowers.
This order was just what I expected, every item was very nice regarding fabric and colors. The hiking boots I got where the best part of the order, with nice color and very comfortable.
Order arrived all together and it didn't take that long, I thought it was going to arrive ar least a week after ir did. All and all, a good experience.
I have been shopping with them for years and had no problem until I decided to ask about an item confusing price difference, there is no way you can contact them if your question is not about order lateness, problem with payment or damaged item, if you try asking anything outside this list you have very few chances if not any to contact them.
Excellent experience with Light in The Box - efficient service and the items I received are of superior quality. Furthermore, when it comes to the price of the items, it is unbeatable. You get a bang for every buck!
I"m from Sri Lanka. And I orders 3 earrings by light in box they send me on time. And Very good Quality. I'm Happy to recommend this site to buy. Free shipping and very good Quality. Excellent service.
I have bought several products. I have purchased charging cables to outdoor solar lights. I find great value in everything I have purchased so far. It is always worth looking for something that you can use or need.
This is the worst online store I have ever shopped. I ordered a pair of shoes with expedited delivery cost. It came after a month whereas it said it will reach in 4-14 days. They charged for the expedited delivery.
There was COD of $18.00 when I received it. The quality was no where close to the picture they showed on the site. The leather is cheap so is the sole. I can get 2 of these shoes here in the same price what I spent.
They sent the shoes in bubble wrapped and the toe of one the shoe was damaged as it was not boxed.
I asked them to return, they sent me mail to ship it back to China and did not say that will refund the shipping cost or the COD amount.
It is a rip off, its better to order things from Amazon, where atleast we can return. Or order from Aliexpress who are much more professional.
Dear Customer,
We sincerely apologize for the inconvenience. Please check your previous message which you may missed. For sure we'll take our responsibility and cover return cost for you.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15588750
Sincerely,
LightInTheBox Customer Service
Worst possible company to do business with. Untrustworthy. Order placed in July still not received. Parcel apparently lost in post! Untraceable parcel in fact! Parcel resent still not received. Now told undeliverable and I need to start searching post office unknown to find half the order. Apparently other half still on route! Parcel to no where! What a disappointment! Hardly gives me confidence as to the content when and if it finally arrives! What a disaster! Rather give your money to a worthy charity than use this mail order company! I wonder how far I will progress in getting my refund!
Excellence from start to finish. I've ordered T-shirts, Linen shirts. The quality of the products have been excellent and the prices are so cheap. I had one order sent to my UK address and another to my Spanish home. I was kept informed about every stage of the order and the whereabouts of my order.
Highly recommended with no reservations
I placed a few orders on this website, most of them were jewelry. Prices were great for the items which look very nice and more expensive than I paid for.
Delivery was free, though it took some time, but it's OK.
I am retired having a very limited budget, and I am glad that I have the opportunity to buy very nice inexpensive gifts for my grandkids on this website.
Thank you!
Delivery was slow, much slower than expected. Alot of the sizing was inaccurate and some of the material was very thin and felt cheap. A few of the products were great. I had many items that could not work and I am giving away. Refund offers on those items quite disappointing. I will give it one more try but if I am disappointed in these items I will be deleting the app.
Dear customer,
This is Slava, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 29248641 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely
Slava
Customer Service
They false advertise like crazy, as the images on the website are nothing like the products they send. They also refuse to comply with complaints and request for refunds on account of false advertising. They also don't warn you when purchasing of extra fees you'll be charged upon delivery.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number and more details about your problem? We will further check it and will help you resolve the problem with our our greatest effort.
Please also be advised the extra fee charged upon delivery was not charged by us. It was paid to your local Customs as Tax Fee.
We are unable to tell whether you will be charged this fee or not. But we state this information on our website in following link.
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
Thank you for your understanding in advance.
I ordered a dress and received a piece of garbage, they don't offer returns, you must keep the item and lost your money... this be a horrible experience! They offer wedding gowns and send the most horrible things to steal your money... please don't lose your time and money!.
Good morning Ingrid,
Thanks for leaving a review for our store. I'm sorry to read that your order was unsatisfactory, we stand behind our products and customer satisfaction is our number 1 priority. In case there are any issues with your order then we will take full responsibility. I want to assure you that we take this comment seriously. For any problem, we invite you to contact our customer service we enter your account.
Sincerely,
Lightinthebox. Customer Service Team
I have been shopping at LightInTheBox.com for several years now, and I have only positive and happy experiences for the entire time. Goods arrive promptly, well packaged and exactly as expected. I purchase for friends and family, and they are always satisfied and pleased with the extremely low prices for such excellent quality.
Will always return for more.
Less than a month ago I bought two clothes, to be honest I was afraid they wouldn't arrive.
However, I bought them from Mexico and they sent them to Venezuela for a loved one and they arrived at the destination, perhaps with a little delay, however the product arrived safely, completely and in good condition.
Simply the people who received the gifts loved them. Thank you very much for helping me send you a great gift
Great products, I don't like spending much on anything. I thought it was a miracle when I saw earbuds for $2.99. I ordered a ton of shirts from here and completely revamped my style in a very positive way.
It was the only website that I could find most of the things I needed for my upcoming wedding. The prices, and the daily sales is a great help, still search got my favors though, was a little upset that you did not have it in stock, but I will still visit your website in the near future.
Very high quality purchases.
Fast shipping
Amazing costumers support.
I had to return the dress back because it was big.
Returning process was easy and fast, and the seller has already sent me a new dress, on smaller size.
I was dubious, especially as the item was nothing like the picture. Anyway, Ana and co were amazing, understanding and the refund turned up - after a while - but I went back to the customer service team and they pulled it out of the bag. Not sure why postage charged was excluded but that's not Ana and co's remit. Thanks Ana and co.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are sorry you feel difficult to contact us before ordering. Please be advised that we open "Q & A" section to help customers resolve all the before-sales problems. You will find it on each product page.
Next time, if you can any question before you place an order, you can submit us a question in "Q & A" section. The professional representative to help you figure it out.
Thank you for your understanding and cooperation in advance.