Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I ordered two cycling jerseys and consulted their sizing guide. It took a long time to get the jerseys and when I did, the sizing was way off. Too small on all accounts. When I attempted a return it was near impossible unless you are willing to pay the return postage to china. Not real happy with the end result.
Prices are excellent, merchandise as expected, shipped quickly. Only complaint is I want a telephone number and a person to talk too about orders. Waiting 24 hours for an email response is my only complaint. I will still order from them as the merchandise is excellent, and well priced!
I was pleasantly surprised with the fantastic communication as well as the quality of the dresses I ordered. They fit according to their individual sizing charts and the material is very nice. The dresses also shipped and arrived much faster than I originally expected which was an added bonus.
I have made 4-5 separate purchases and all arrived within two weeks. The quality of the T-shirts i ordered were equal to anything I would get from Target or DXL or Academy. The sizing is true to their size chart. And being 6'5" install, size is important to me.
lightinthebox.com is excellent online shopping website. As a shopper you can find a variety of products and many ways of shipping methods. Placing order process is very easy and more convenience, also the payment process is more secure by using PayPal.
I will never buy anything again from this store. I ordered four things and found that two of them didn't suit me because of their inappropriate size. I could not find the phone number of the merchant, the merchant does not respond to the email and neither does he respond to a bad review. So I have two things to throw away. Next time, I'd rather buy something from a store that I can communicate with.
All other orders were great, I just found that the "linen shirt" was nothing like the look of the photo (I know it's on an athletic model but the material looks nothing like the picture). For the cost I'm still happy with my purchase and everything else was great.
I ordered a couple of iPhone cases. They took ages to arrive and when they did one of them had scratches all over and had clearly been used. It felt very cheap and plastic too.
I will not be using them again. A really poor service all in all!
Will you please provide us your order number so we may check it for you? Or, you may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Bought a shirt from them using their sizing chart. The shirt was two sizes too small. They do not tell you they do not have return shipping and they want you to pay to return it to China not their shipping center in Fairfield NJ. The return shipping cost more to the consumer than the cost of the shirt and they know this so most people just have to be out the cost like me. So my only option was to donate the shirt to the goodwill.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101055347 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered an item on the 17 aug paid extra for fast delivery only to be waiting on it and my event is the next day
The tracking can't be useful and customer service is very poor noone to talk to on phone or give you the best explanation
This is Customer Service Supervisor from Lightinthebox. I regret to hear this order did not arrive at the time you expected it. But I am afraid that you misunderstood the shipping time of this order.
Please be advised the Total Delivery Time is consist of both "Processing Time" and "Shipping Time". Our products require a certain time for processing before shipment. We state the processing time on the product pages, which is 2-5 business days (4-7 calendar days) for your order. And the shipping method you picked for this order was "Economy Air", which usually takes 5-9 business days (7-13 calendar days) to ship. So your order was not delayed in processing phase or shipping phase. Hope you understand it.
But I do really want to help you. I had conducted new Ticket ID =24307271 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I never write reviews on companies that I purchase merchandise from because most of the time I am quite satisfied with the product I purchased or found it very easy to return the item if did not fit or was not what I expected. However, in rating this company, I really would rather not even give them a 1 Star... I tried to return an item because it did not fit (and I used their size chart), it ran very small and took over a month to receive my order. Their return policy is very complicated, cumbersome and not costumer friendly. Never again!
Dear customer,
Thanks for taking time to write this review. We feel so sorry to hear that you've had such an unpleasant shopping experience.
Could you please tell us the order number so that we can follow up your case and resolve the problems with our greatest effort?
Thanks in advance for your cooperation and support.
Best Regards,
Lightinthebox Customer Service
They do not actually offer returns. They made me ship my order back to China, and I had to pay for my own shipping costs, which was $40. Then they wouldn't refund me the entire order price, only a portion of it. In the end it wasn't financially worth going through the refund process at all.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102620032 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
This is my third order from LightInTheBox. On all three occasions, the package has been delivered on time! I am grateful for prompt delivery. Thank you. I have had no reason to return anything. Everything on all three orders has been as described. I will be continuing to order.
I ordered a black sparkly top for a party, and it arrived in double-quick time. I am so pleased, it's lovely and a perfect fit. I do enjoy shopping with Lightinthebox, and they are very helpful if there is a problem.
I received the ordered light band in time. It lights absolutely beautifully, just like I had hoped for. Actually, it looks like the whip from "Wonder Woman" when it is active!
Only slight problem is that there is a dark spot in the band, where the LED seems to have burned out or it has a contact problem.
I ordered a cycling jersey. I checked the size guide to order the correct fit. I received it, and the size was way too small. I requested to return the item. I knew I would have to pay for return shipping when I originally ordered it. The return approval advised me that I would have to ship it to China (no return within the USA), and I would probably find the cost prohibitive. Most likely cost as much as I originally spent ($29). I was offered a reward of 20% of the price, or an refund of 10% of the price. This is a scam and rip-off. Do not buy from LightInTheBox
Hi Ramon,
Thank you for reaching out to us.
Apologies for having experienced this very disappointing shopping experience. We are committed to offering good service and have numerous customers raving about our clothing. Since you've mentioned to have measured yourself, we can claim a refund from the supplier based on the clothing being in the wrong size. Your full refund was already processed, no worries. The warehouse has also been urged to pay better attention to the QC when preparing the parcels.
We have sent you an email (ticket #24508043) with further details. Should you have any questions or doubts, then we'd like to hear from you.
Happy to be at your service!
LightInTheBox Customer Service Team
Ordered l dress few months ago, it was great. I ordered 3 more and they were terrible, done with this company. Dresses were an XL and looked like they were petite. The pictures on their website are nothing like what you receive, very, very cheap. Done with this place.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number firstly?
Please advise us more details about your problem, so we can further investigate it for you. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
My order was taken care of by a customer service rep my previous review wasn't good but someone contacted me and everything's fine and I appreciate the fact that they contacted me so I'm changing my review to a better one
Hi Susan,
Thank you for reaching out.
After looking into this. I've found that you've made 2 accounts on our website. It is unclear how you've tried to contact us, from the website you should be able to contact our customer service. The reason that you couldn't find records of the paid order, is because you were logged in under the wrong account. Please try to log in under the correct account, (olli****na0122@yahoo.com') to find the correct order details.
Your parcel was dispatched just 4 days ago and can no longer be cancelled. You've chosen the 'EconomyExpress' shipping method, with a promised a delivery time between 5-9 business days. This means you can expect to receive this package the latest by 17th of October.
Tracking Information:
https://t.17track.net/en#nums=9200190281670517401939&fc=21051
In case you would prefer a refund, then you can still refuse the parcel upon delivery. We will process a refund once you were able to do this.
We have send you an email (ticket #24513593) with further details. If you have any questions or comments, then we'd like to hear from you.
We are always happy to help!
LightInTheBox Customer Service Team
There are significant delays in the delivery of the products once ordered. In addition, the initial order if broken down into smaller orders with delays on receiving. General sizing is acceptable with size charts
So I ordered two things from this site, here are my two reviews of each product:
1. It's at least the actual thing that's in the picture unlike the other thing I bought off this site. Fabric feels a bit thin. A whole bunch of little pieces of fabricI think were on it when delivered and a smudge of something on the collar that I don't really know what it is. I was happy that it at least shipped something, I was kinda worried that this whole site was fake. But it's real. The site also doesn't allow you to pick a picture for you review, you have to take it in the moment and it kinda just accept and doesn't accept the picture at random, which is why I didn't put very good pictures in.
2. Very clearly not the jacket in the picture. Fabric feels cheap. Not very surprised to be honest. I was happy that it at least shipped something, I was kinda worried that this whole site was fake. I probably won't wear it very much but I'm gonna keep it anyway.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101480904 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox