Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
I ordered four items, 2 medium dresses and 2 large bathing suits. I got one dress and one bathing suit delivered first. Neither fit properly with the dress being too big and the bathing suit too small. I wanted to return both for a refund but after a few requests the best they would offer was a credit of 16.61. These two items cost 33.20 plus shipping. The other dress and bathing suit came and fit perfectly so this implies their clothes were not sized properly. Since I am out half the money I paid for these 2 items this makes the two items that fit very expensive. Due to this refund policy (or lack of) I will not order again.
I ordered a pair of red low heel shoes size 8, when I got them they were too small and fit my sister size 7 foot. So I ordered another pair of RED shoes, size bigger, they send me a black pair. I was disappointed. So after a few emails back and forth, them kept their word and the money for both pair of shoes was put back to my PayPal account. Thank You Light in the box.
I ordered a novelty mug that took over 30 days to arrive and it was in pieces. The return policy online suggested that I take pictures with the delivery person handing it to me to 'prove' that it had arrived that way, it seemed like such a hassle, I was hoping there was an easier way to get in contact for assistance and actual customer service.
Dear customer,
We are sorry for the inconvenience and your broken mug. Unfortunately this may happen during transportation. We would gladly change the mug for a new one, but there are several steps you need to do. As you mentioned earlier, you need to take a picture with a delivery man ALWAYS to protect yourself. We will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there. Don't forget to attach all the pictures!
Thank you,
LightInTheBox
When my bike was finally delivered, a month late (bearing in mind they advertise a 3 to four day delivery) I had to pay an additional import tax of £108.00. Three weeks later I receive another dumping tax of £156.00. So the bike that was supposed to cost me £218.00 has intact cost me £482.00. What a rip off. There is no way that I would have purchased the bike if I had known there would be an additional import tax charge of over more than 100% of the bike.
Dear Customer, will you provide correct order number?
You can find items here that are so hard to find elsewhere. Great place to shop. I recommend LightInTheBox for children's clothes. Wish they had smaller sizes, but beautiful items.
Good job LightInTheBox
Thank You
Connie
For a stunningly low price these are excellent. Plain silver 'blades' are easily upgraded to be more accurate to the manga and anime. The sheer quality is that of the £30 a pop swords sold at most cons. A must for any Zoro fan or cosplayer
I was contacted by the customer service of Light in the Box following my post about a product I bought that had nothing to do with the description and the pictures on the ad. I was invited to open a formal complaint to the customer service but no matter how many times I try, I always get an error message. So it is just useless!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25629261, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I Reallyreally liked this web site, you can find cheap things for, a good quality, and what surprised me a lot is the delivery time, im used to wait a long time for my order, but i received it just 2 days after i made the order! Thats just incredible! I highly recommend!
Verified buyer.
I ordered a laptop case on August 9th and have received no further information on it. The website says 6-8 days shipping but maybe it meant months? My package is still "processing" and I am very unhappy, very. If I ever do get my package that will be the last time I order from them.
I'm so glad I found this site! They have some of the cutest and unique products around, for amazingly low prices. I will recommend this site to everyone, and post it on Facebook. Ordering is super easy ad delivery is always very promt. Love this site!
Tammy hes been helpful asking to give me a new review then he will arrange for the reshipment of my order which i have not received for the past 3 months with tracking service which previously said no tracking.If they cannot reship it then they said they will refund my money without the processing charges.
Dear Customer,
We sincerely apologize for the inconvenience. Please be noted the refund was issued in our side already. Please be noted the shipping method you chose is the cheapest one which doesn't offer tracking service.
We have forward to customer service. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=15714369
Sincerely,
LightInTheBox Customer Service
I ordered an octopus tripod which took way too long to arrive. In the picture it looked much bigger and was too small for my camera when I got it. I contacted customer service to return it and they basically said it was my fault and if I returned it I would have to pay the shipping fees so I'm better off keeping it. They were so rude and not helpful at all.
Customer service is non-existent. I have been trying to return a damaged item since January 28th.
Their guarantee page doesn't actually guarantee anything - it talks about their QA.
No phone number to call anyone. No one replies in a timely fashion to request through their site.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I purchased a 2X dress and it is more like about a size 14. I could not believe how wrongly midsized this was. And not possibility of return? What kind of an online store works this way? I have sold online for years and treat my customers with the utmost respect and customer service.
L
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I am so pleased with lightinthebox.com, I have ordered many items and every time it was shipped in a timely matter and the products are amazing. I am so glad to be a customer at lightinthebox.com, they have exactly what I want, also they always have super great deals. This online shopping site at lightinthebox.com is above most site online hands down without a doubt. If your looking for great deals this is the site to be on, great work lightinthebox.com!
My son (in canada) ordered a smart wristband bp monitor for me. It was to be shipped here in the philippines. After the site received my son's payment, there was a verification process done to ensure security of the transaction. We were asked to send details of a billing statement in my name to ensure (again) that i am truly the recipient of the item. A few days later, the transaction status posted a positive one only to find out in the end that it was cancelled because the payment was made in canada and the recipient is from another country! What a foolish idea to cancel a transaction?
Dear Customer, all order needs to be passed risk control for both account safety. If there is a necessity, we'll contact customer for the verification of payment. Hope you could understand. Thank you
I am very satisfied with the purchase with LightInTheBox, they have a large selection of Yoga and fitness clothes with very good quality and more affordable prices. It always arrives on time, thank you
I was looking for some sportswear for my biking trip this Easter. I stumbled on this site where I saw a lot of great products for a fraction of the price I would pay here. Although they are based in China, they offered a DHL express service within 3-5 days. At first I was a little worried, but within 2 days after my purchase I received a DHL trackingnumber and to my surprise it arrived at my doorstep 3 days later. Great quality! This is my best internet purchase ever! No complaints from my side. Great experience.
I kept being enticed by the beautiful clothing in the photos and kept ordering w the same result... i piece of $#*!... two pieces of cloth sewn together in two min... no measurements as specified on site... shipped from a sponser named jane not from light in the box as u can see in the pic below... no tags on clothes... no invoice in pkg therefor no way to return your product... they jerk u around on site as well to prevent returns... ive given so much for so
Little... lesson learned
Dear customer,
This is Bloo, supervisor of customer service.
May I have your email address? I will help you to resolve the problem.
Sincerely
Bloo
Customer Service.
Only one item in an order with several shirts and pants i'm keeping, trying to return it and they don't want to refund me. The prices are high, i found the exact same on TEMU and AMAZOM for much lower. Delivery charges are also too excessive.
Will no longer deal with them as nothing was as described.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102644153 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15001640 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.