Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
It has been a very positive experience. The items have been good quality and delivery has been prompt. Refunds for unavailable items (only 2 of the numerous items ordered) were also provided in a timely manner. I am very satisfied and will be making future purchases.
UPDATE: customer service contacted me and offered a full refund, so I now have my money back and am looking for similar lights which are waterproof and safer to use from other suppliers now. In the end they sorted out my issue, but I wouldn't buy electricals from them.
The quality of the lights is really poor. The plugs are not compliant with uk standards (no fuses and the earth is sleeved which is illegal). The wiring is poorly done and when chaining the lights together one of the connectors does not work. There is no way these are waterproof. These lights are a deathtrap. To complain and arrange a return you have to install their app, then they just email you back asking for more and more videos and photos and offer a discount, then everything goes silent.
DO NOT BUY!
I do love my dress! And I can't wait to wear it on my wedding day. Actually the dress was expected to come a little bit earlier, but when I contacted to service- answer came immediately.
Wedding dress made very well! Size is matching my body good too! Love it :)
Sweat pants are nice. Just a bit short so I'd order 1 size larger. Shoes are really nice but because the toe is a little more pointed than round it makes them a bit to short. So I'd order next size larger for more comfy fit.
I ordered on 12-14-2022 I am still waiting for my order it is 01-18-2023. There is no responce from customer service and no real way to complain to them. These were Christmas presents to my children. They currently advertise all orders ship within 24 hours. Is anybody else waiting?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I ordered items from this company almost 30 days ago. I have not received my order. I requested a refund and opened a complaint with PayPal. I am sure I have lost my money. Never order from this company. Beware
I will never order from this company again.
Dear customer,
We apologize for the problem. As for your case, could you please provide us with your Order Number?
We will check what caused the problem and then find a proper solution to help you out. We promise to take full responsibility once we confirm our problem. Please don't be worried.
Thank you for your understanding and cooperation in advance.
Very disappointed and won't be ordering again. I am a small woman and I ordered the jacket in a large to ensure it would fit. My 9 year old granddaughter is wearing it. I had to give it all away. I am retired on a pension and cannot afford to keep doing that.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102192187 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
I ordered the purse for my wife and she loves it. It's stylish, lots of pockets, reasonable cost, but the purse is too small for everyday use. She said she can definitely use it when on a trip since everything in her everyday purse doesn't go with her. A good deal!
Bought a pair of pants from this site. Product is such poor quality that I won't waste my time asking for a refund. Never again! My reveiw would not be accepted without a rating so I had to give it a 1, but wish I had a 0 option.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Understanding the shipping process and time to receive is vital to a pleasant and satisfactory order. My experience was great, received my orders on time. Received communication as to when my order was shipped, arrived, and out for delivery. That's more than most companies that are out there. Thank you LightInTheBox.
Shipping was fast all items were nice. I ordered one top too big reviews were go up a size a little too big. Other than that everything was great anklet was a bit tight but I fixed and absolutely love it. I just wish there was free shipping on larger orders.
Today I received a beautiful commodity from the famous lightinthebox website which
The most important advantages
Lightness size, portability and installation, design simplicity, and affordability for all users
I ordered online at light in the box, and paid for express delivery, it cost about $13 for express if i remember correctly. When I did this i was informed this would mean my parcel would arrive in 3 days.
It arrived 3 weeks later.
When it did arrive the clothing quality was really terrible. Im not fussy but there is no way i could wear this cheap clothing!
Avoid!
To all who wish to order on this website,
My experience ordering on this website is too much to bear. My order never came through. They said it was shipped but the matter of the fact, it never shipped at all. There is no direct contact this online website, even its hard to see how you contact them. I keep urging them to refund what I paid. Eventually they did after 2 months!
This website is good as scammers! Items are NOT REAL.
Dear Customer,
We sincerely apologize for the inconvenience. The refund time takes normally 4-25 business days.
The supervisor of customer service created one ticket for you. You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14503185
Sincerely,
LightInTheBox Customer Service
I found this site thru Facebook and decided to give it a try. I was very satisfied with the graphics on the shirts. The shirts are a good fit and I like the feel of them. The only issue I had was one of the shirts was the wrong design (a tiger rather than a panther), but still quality work. The order was delivered on time and was tracked at each step, so I was always aware of where my shipment was. I would definitely recommend this company to anyone looking for shirts. They also have wide variety of other products and I plan to check these out as well to see if they have the same level of quality.
I had a package delivered to Spain but the delivery company said there was a problem with the standard of the address so they returned the item back to China. After weeks of being told a replacement was om the way (which was a lie), a manager finally got on board and ordered me a replacement item - which came within a week. She was very helpful.
Second time I have bought an item of clothing from this company and the size is not as advertised and does not fit. Sleeves on both items are 4 inches too small and the bust size is two inches smaller than advertised. The procedure to return an item is the most complicated and unhelpful I have ever seen. The items both took about 4 weeks to arrive, this is the longest wait I have ever had for an item on Internet shopping. Buyer beware!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27140099, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
The delivery was so quick. I ordered a long robe with a zipper, which is hard to find these days. It was exactly what I wanted, love the color, and it's so thick. So happy & now I will be cozy and warm for the winter.
As a loyal customer at LightInTheBox I am permanently satisfied with my purchases. The items bought are nice and with good quality. The web page shows them very accurate. During the delivery time the supplier is permanently upgrading the tracking page until the item is delivered.
Ordered cargo shorts for my husband. Standard size for USA. When ordering from a search, it does not tell you it is coming from China. Sizes are way off. Customer service is horrible. Returns to China are expensive and they offer only a 10% refund or exchange at a 20% discount. Don't waste your time and money. STAY AWAY FROM THIS SITE.
Dear customer,
We regret to hear the clothes you bought did not fit well.
Please be noted we are a company serving customers all over the world. So we can't sell the clothes in USA sizes only. But all our clothes are sold with the specific measurements. Our customers need to measure themselves first, compare them with the size size and then to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
But we'd like to help you further, in order to meet your satisfaction. Could you please provide us with your Order Number, so we can try to find a better solution for you?
Thank you for your understanding and cooperation in advance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 27944586 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox