Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
Again I ordered a bigger size of 2 sweatshirts the next size up. Because the 1st time I ordered a XL and it was too small. So when I received them again now they are too big. So I am going to keep the shirts and try 2 shrink them. Other than that I was Happy with this order.
I love the clothes steamer/iron. It works very well on clothes. I had a new jacket delivered with a lot of creases and was afraid that a normal iron would cause shine marks on it. This steamer removed all the creases perfectly without any shine marks on the jacket. The mini air conditioning unit is simply a small fan.
I've contacted customer service by email because that's the only way. To report a lost Package. Customer service has failed to refund me the $107 dollars and or send me it a new package. Very disappointed in this customer service. Wouldn't recommend to but from this site and will be putting a complaint in with the Better Business bureau!
Happy customer! It's a versatile dress i can wear anytime Day/ Night. The fabric is elegant and Strong. I like the size ( not too long, not too short) It's fit well on me!
P.S. I talk on behalf my girlfriend
I can only advise LIght in the box. In find clothes and sport clothes that you cannot find anywhere else (at least in Belgium) at reasonable price. I have never been deceived neither by the quality nor the colours. Delivery is rather rapid.
Absolutely love the bracelet. My teenage daughter wasn't real impressed when I ordered it. But thank goodness I ordered more than one. She wears hers every day. Both of us constantly receive compliments on the bracelet. Already ordered more for Christmas gifts.
I am satisfied with the service except it says LightInTheBox can be reached 24 hours a day but chat box is only open from 10:00 P.M.-10:00A.M. Which is too late, and no phone number is available, otherwise I am satisfied with products.
Light in the Box has a lot of interesting, practical and well-priced products. I have been ordering from them for over three months and I like all the clothes because of the fit & styles. The deliveries were fast and products arrived safely.
This website makes easy to order items with many choices re: colour & size. It is also very easy to cancel/correct/change order as necessary. Variety of items available is appreciated. Tracking is excellent. Have ordered many times and will continue to do so.
Website is super easy to use, lots of choice, colors true as depicted. Sizing fairly accurate. Dependable delivery. My first go to.
So far, the purchasees I've done. Have been delivered fairly quickly and in good condition. The product is very good for the price. Looking forward to all the promos and discounts I've seen this App offers. Has a big variety of products.
This company will never return your money even when you have return the product because it was poor quality. I believe the Better Business Bureau should put them out of business in the United States. It is a shame. I have been ripped off and they keep saying oh we will contact you. They have been saying that for more than a month. BUYERS BEWARE
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Hi!
I have a nice experience with LightInTheBox. I have ordered some stuffs on this website. And i can say that i had a nice online "adventure". At the end, i can say that i´m totally satisfied with your services, super kind, super quick. Even there are something not at the level of the quality i have seen on the website. Honestly, i have bought only some for the first try, and see if they are good, i will buy something with high prices. Because i didn´t really trust the online shops so much. So that I bought the cheap items for beginning. But i was a little disappointed about the quality. But anyhow, i have received my items very fast, so i trust that i will receive what i ordered. But if the quality can be also improve as your services, i would love to make you site as my first shopping center.
Thank you and wish you health and success!
Buyer
My issue has been taken care by Ms. Rebecca. Today afternoon I received 3 out of 5 items which I had ordered from lightinthebox.com and I have also received a mail from Ms. Rebecca stating that they will refund my money for the 2 items which they couldn't deliver on time. I appreciate the quick response I got from lightinthebox.com and I am totally satisfied with them now. Once I receive my money back will update here again. Thanks Rebecca and Sitejabber.com
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16145555 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
So far my shirts are great. Sleeves being a bit long but then again im short. The fabric is comfortable. The designs are pretty cool. I like em all. Watches are a bit big but can be shortened overall i still like them.
I had my doubts with sites like LightInTheBox, but I was pleasantly surprised.
I did not receive emails with updates, however, on their website they had a tracking feature, which showed me where my package was at all times. Furthermore, I did not have to pay the toll fee when the package arrived to my home country, which was nice.
Overall, I would definitely recommend LightInTheBox if you need something cheap, but still decent quality.
I did some shopping on this site, I was never disappointed, everything was always on time, and when I ran into any problems it was resolved quickly. Everything is always exactly as imagined. Good quality and delivery were quicker than anticipated. Thank you!
I requested a wig for a fancy dress party on 26 January. I am still waiting. Needless to say the item didn't arrive and I had to purchase from another supplier. I wished I had read the other reviews before placing my order.
Dear Patricia,
This is supervisor Fabio. You chose Airmail method at check out and your order is still in transit. Please don't worry, I will help you at this ticket: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14709278
Thank you
It's been 3 weeks still waiting on my merchandise haven't received and you text them and you don't hear back from them very bad for business will never do business with this company again still have no received my product or my refund
Dear Jack,
Thank you for leaving a comment on our page.
Please accept our apologies for having faced this very unhappy shopping experience. I saw that you requested to cancel the order 9 days ago, on the 31st of October. As requested this order was cancelled, and a refund made to your bank account.
We invite you to check your mailbox (ticket #24712577) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
I'm from Colombia, and I've received all purchases I've done. Sometimes I paid fast shipping and it's really fast. Despite of exchange colombian peso to american dollar, I'm satisfied with the prices and discounts.
I am pleased with the overall quality and price of their items it is exceptional! Delivery takes a little long but that's okay that's the price and quality makes up for it. I will be ordering from them many times in the future!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23529500 in our ticket center and will help you resolve the problem in a professional method. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.