Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
These shirts are made of very poor quality and Customer Service just decided what I needed to receive and what I did not! The sizes of their products are way too short and small and fit only US children and teenagers not mature women! They sell this garbage and refuse to take it back on their account as I already paid for their shipping and demand the customer to pay both ways! I did not asked for getting this garbage shipped I asked for the advertized product not the children's version! Beware of this dishonest outfit!
I previously sent a message regarding this particular order. I did receive the order, but there was a 4 pcs set of clamps ordered, but only one clamp came. When it says 4 pcs in the description I would expect to receive all 4 clamps. I enjoy shopping on your sight and have purchased many things. I would like to have the confidence that I will receive what I order and pay for.
I have purchased several items from lightinthebox. All items were exactly as described and real value for money, the postage was free and the items arrived within the estimated delivery time. I will definitely make future purchases from this company.
I received an email from LightInTheBox asking if they reimbursed me would I remove my review from Sitejabber. I told them absolutely not. I want people to know what and who they are buying from before spending their hard earned money on ANYTHING from them. I even read where one website was asked to stop taking reviews because of the many negative reviews. It could have been Consumer Affairs, but I am not quite sure. And the reason I say it may be them, I complied a review with pictures regarding this same incident, I could never get the review to post. I was constantly told the site could not be found. Although when going to their website to begin the review, I was able to access it.
Dear customer, this is Pinni, supervisor from lightinthebox.com I am glad to help, will you please reply me in private message with your order number so i can follow up your case.
I ordered 2 very nice looking (on paper) hats. I received them in the mailbox. They were crunched up and places inside a clear bag. One hat had glue on it and the other one had a bow that had a velcro patch to be fastened to the hat. I had a feeling the quality would not be great, but even the packaging has me spellbound. I have dealt with a similar ordeal with another company out of China. I also had another order for 6 pairs of shoes and 4 more hats. I know there is no sense in expecting to return these items in that it will cost way more to return than even the hassle. NO MORE CHINA MANUFACTURED ITEMS IN MY FUTURE. Needless to say, I want to spread the word as much as possible. My cart will be emptied of the waiting order and I will again chalk this up to the old adage, "if it looks good and made in China", buyer beware
A.- The items ordered and received are exactly the ones we expected
B.- Throughout the period between order and delivery LightinTheBox took care so me as a client was fully informed on the details of the Shipment
In the pictures, the T-shirts look good!
The delivery was absolutely 'on the button!'
So far, so good...
I wore the 'Innocent until proven guilty' T-shirt for TWO hours, including one hour's driving: the 'pilling' down the back was dreadful!
I am not sure how to remove it but as it is, the T-shirt looks unfit for wear.
What should I do next? Any ideas out there?
Cheers!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
In order to solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
My first time shopping with Light In The Box where I had purchased a gift for my bestie for her engagement. I would say there are many choices at the best prices. Though I had to do few follow ups with customer care, goods arrived promptly, well packed and exactly as expected.
I am satisfied with the shopping experience and would recommend this for my friends.
My card has been charged twice,
I have received nothing,
Customer service ridiculous, doesn't respond to my situation, says it's resolved now!?!
Already called my credit card company for this FRAUD.
I just wanted a holloween costume.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
My product (a cotton t-shirt dress) was as good as it appeared on the photos. The dress is comfortable to wear and laundered well. It arrive in less time than advertised and is excellent value for money.
I am happy with the products I've received so far … they seem to match their description and are of good quality. The only thing that I'm not satisfied with is the lengthly shipping times. To be a big competitor you must get your products to the consumer much quicker if you expect to compete with the likes of Amazon.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565112 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
But you get what you pay for horrible customer service shipping takes forever and return policy sucks they will charge you for shipping back to China more hen what the purchase price for your items. Never again!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Very good website to order stuff from. I have yet to be disappointed from anything I have bought on this site and most things have free shipping. Be willing to wait for your order though as it takes around 20 days shipping. Concidering its coming from overseas I dont think thats actually too bad of a wait time myself.
Ordered a shower curtin, product received did not match the picture on the website, colours and pattern were misrepresented. I received a timely response from the supervisor of Light in a Box, and the case has been taken care off.
This is Pinni from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=14921829 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This is my first time purchasing on this website. I was struggling because the dress is a non-refundable item. Also, my daughter's competition will be held in 3 weeks. I didn't know that they could arrive on time and fast. Luckly, the dress is pretty. It took 2 weeks to arrive. Only one thing is the dress run little bit small. But I'll purchase it again.
I had concerns regarding a purchase I made. Megha, who is a Customer Service Rep., was very efficient and replied to my emails quite promptly and offered a refund on my purchase. She has phenomenal CS skills
Sometimes the quality of the material is not too good.
You just deal with it. Also I ordered a jacket but the one that came wasn't have buttons on the sleeve as in the picture and the fabric was very poor, different from the picture.
I personally wouldn't shop here, although I only have ordered one item from here. I expect the rest of the items to be the same, cheap.
The item wasn't baggy as shown on model.
The item isn't the same material and is see threw which leads to it not being thick material as shown in photo. Just very poorly made and I paid like 50$ after taxes and shipping.
You can't get a 100% refund, it's either you get 10% or 30% if the product amount back. If they offer you a 100% refund is still isn't, because you have to pay to ship it back.
The customer service is nice and first but don't know how to deal kindly with a frustrated customer, because they end up being rude back at you threw email. I don't suggest anyone shop here it's a waste of your money and time.
You can't even leave a review on their website, because they probably know there products are trash.
Dear Monica,
Thank you for leaving a comment on our page.
We are very sorry that you've received this item and poor aftersales service. The problem could have been hard to confirm, please forgive my colleague for his lack of judgement. Usually the quality of our products is good, this case is definitely not the norm. We have notified our sourcing manager for taking further steps. Don't worry we'll immediately process a refund, you don't need to return the product back.
We invite you to check your mailbox (ticket #24464774) for more details concerning your refund. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
The company made it incredibly easy to order this shirt, on sale, in the right size and color. The total price was good and it was delivered within days. They really came through for me and Christmas.
One pair of shoes, didn't fit, open the bag and an overwhelming stink of chemicals. Tried to return. They require you to pay shipping back to China, three times the cost of the item. Anyone want some cheap, crappy shoes?
Good morning,
Thank you for leaving a review for our store. I regret reading that your order wasn't satisfactory, We stand behind our products and customer satisfaction is our number #1 priority. In case there are problems with your order, then we will take full responsibility. Can you please tell us your order number? This will allow me to have a look at your case. We also have a dedicated customer service that can be reached 24/7 from within the website.
We are looking forward helping you with this!
LightInTheBox Customer Service Team
I ordered an item very easily after I documented myself. The price is very good for many products. The delivery was good and easy to track permanently. Considering the distance from the sender to the destination, 3 weeks seems to me to be a reasonable term. I recommend shopping here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We are really sorry to hear both sweaters don't meet your expectation. Please be advised that all our clothes are sold with specific measurements. We provide size chart on each product page. You need to measure yourself first and refer to the size chart to decide which size to take. If you just pick normal size without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
We'd like to help you return this order while normally the return postage need to be at your cost. Based on our policy, we are unable to cover any shipping fee incurred for the return of non-quality products. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =22774329 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.