LightInTheBox

I thought the product image was not a true representation of the product I received. I explained this to Customer Service and provided images to make my case. My LightInTheBox account was credited with the full amount within 48 hours thereof and I opted to initiate a withdrawal (back to the original Credit Card) which takes 3 - 4 business days. Also, I have been informed that I may keep the product. I must say, Customer Service has been Top Notch.

I purchased a dress a larger size than i would buy at the store based on there chart. When I received the dress it is the size of a child that maybe 8 years old. I'm only 4'11' tall and average at 100lbs. So I did a return slip and they said it has to be sent to china because of the pandemic they were forced to close there where houses in the U.S. So to receive a refund on the $40 dress it will cost my $60 to return to china with tracking and using there carrier. There customer service rep was horrible and sent a letter saying basically keep it and they will give me a 10% refund on my card. What a scam! Buyer beware of the return policy and what it will cost if you have to return anything.

I will never ever purchase clothing from this company again! Do not explain terms at all. I ordered a medium size and I was told I could not return because it was custom made! Will not return the cost but will give you a 40% Coupon to purchase again or 20% refund. I chose the 20% but then said offer expired!

Ordered an item for £87 from their website with an additional £20.00 plus an additional £4 for insurance.
The order was placed on 4th September with delivery expected within 1week.
Payment was confirmed on the website and taken from my debit card yet no email confirmation has been received.
Order not showing on my account either.
I emailed Lightinthebox and received an auto-reply suggesting i'd logged into the wrong account and offering troubleshooting tips to resolve, which incidently takes you around the loop with no resolve.
I raised a ticket afterwards through the account that I ordered the item on and still no reply from the company.
If I could have rated it a zero star belive me I would have.

I am a total of £111.19 out of pocket and now not sure if I can get that back.

I placed my order around December 21,2015. LightInTheBox shows order status updates: December 21,2105 pending, December 25,2015 payment received, December 25,2015 order shipped. I contacted them via email customer service and was told they would respond to me via my email address. I haven't heard anything from them nor have I received my order. It should be a law against what it appear they are doing. Taking people money... not fulfilling the orders and not responding when there are questions concerning orders not received. I plan to take this to another level. This site should not be available for placing orders. We need to see what can be done to have this site blocked /removed so no one else will be a victim of losing their money by placing an order.

I ordered a dress for an event - I PURPOSELY ordered two sizes larger than my regular size because the item was coming from China - even though by their stock measurements, my regular size should have fit me. I wasn't taking any chances, figured I could have it altered by my regular tailor. Dress arrives, it doesn't fit. Too small. I contact customer service for a refund and am told this was a "made to order" dress and was not eligible for a full refund (minus the shipping costs). I was told I could keep the dress (which why, it doesn't fit) - and either get 40% towards another purchase or a refund equal to 30% of the dress price. How is a stock size a "made to order" dress? They took my money, sent a dress that did not match their sizing guide and now they get to keep my money and I get to keep a dress that doesn't fit? How is that not a scam? I will NEVER do business with this company again. Legitimately a scam company.

When I ordered my product, it was to be delivered on a certain day. I needed it for a wedding. Of course it arrived a week too late. They said I could not exchange or get a refund because it was a custom order. There was nothing custom about it. Do not order from the company. They will rip you off.

I filed a complaint on this site and Light in the Box Customer Service reached out to me and is working to resolve my issue. I am very pleased with the customer service agent Megha who has been willing to bring my complaint to resolution. I really appreciate the help they are giving me and look forward to resolution soon.