LightInTheBox

I had ordered clothing from them, and they sent me a tracking number. It told me it was delivered a week before but it wasn't. When I emailed their support, they told me to "kindly be patient its on its way" and linked me the tracking number that said it had arrived (it didn't)

Trying to explain this simple problem to them was impossible. It would take them a day or two at a time to respond. I don't think they even read my messages. I got the same old "kindly be patient its coming" messages.

The 5th time I asked for a refund or for it to be re-sent, I asked for a supervisor/manager and I got an email from the same address claiming to be. But this time they told me to "provide proof that it never arrived." WHAT? How can I prove that I don't have something? I asked my mailman and he just laughed and said that was ridiculous. They refused to refund my money because I couldn't prove that I never received the item. I deleted my account after trying 9 times to get someone to help me. Never ever ever again. I don't care if they even bother replying here (company) as it's not worth the frustration of dealing with them to possibly by some miracle get a refund of the money I lost. I tried for weeks..

Horrible service still haven't received my package or refund or heard nothing from them been 2 months now..

Good quality, beautiful things, good services! I always order on this site. It is a very serious team.

I ordered a dress for my son's wedding, actually two dresses. One I ordered a year ago and then another in August because the first had gotten smaller, or I got bigger. I decided to cancel the second dress within a day or so only to be told the day I ordered a custom made dress that it had been shipped. Back and forth for days until they wouldn't stop making the dress and shipped it anyway.

I am still trying to get them to tell me how to send this dress back but keep getting the run-around. The first dress ordered did fit for the wedding but 1 5min. Into the wedding I heard a "rip" and noticed the top had ripped from the bottom at the waist. I hadn't done anything but get in a car and walk to the venue and it had ripped and appeared it had only been basted together because white thread was showing and the dress was a navy one.

The mother of the bride also had a terrible experience with this company. When she took it out of the box to try it on she saw that they had forgotten to sew one side of the zipper to the dress. She has been able to get her money refunded but I'm still arguing with them.

I want full refund for the second dress since I cancelled long before they began making it and there is no reason they should have continued making it.

My suggestion, do not EVER buy from Light in the Box unless you have money to throw away on what turns out to be shoddy merchandise.

Great clothes at an awesome price. Delivery took a bit longer than expected but they more than made up for it with a future order discount.

Order the beach pants and although I'd read complaints about shipping time on facebook, I felt my pants arrived in a reasonable amount of time.

Lightinbox peddles inferior quality products that barely resemble the advertised picture. Shipment is delayed, Summer t-shirts ordered are made of not cotton but shiny, sticky, non-breathing polyester material. It is a total health hazard for humid-hot weather. Return process is cumbersome, not customer friendly. Although company specifies a 7 day return for any reason, the preliminary request for permit and return label are denied without explanation. There is no contact phone number to Customer (Dis)Service. Web site chat is not available. No mailing address published. Is this a fly-by-night operation?
I cancelled pending further orders due to the above facts and shocking bad experience. In return I received two emails to offer me 20% off or 30% off toward future purchases. Also, they made a pathetic attempt to convince me not to cancel any prior, unshipped order, stating of their hardship to cancel an order.
I must know: are these employees dense or just plainly slow? Or are they follow an evil, unscrupulous, money-hungry company policy?
Why would I ever want to deal with a scammer? Loosing 100% payment for unacceptable trash does not equate with the offered 20-30% off. And the insult to offer it for future purchases! Never!
I reported them to the Better Business Bureau and published my grievances in every social media.

BUYER: BEWARE! THIS IS A HORRIBLE SCAM!
D O N O T T R U S T T H E M!
ASpencer, MD, Florida

Product quality is very bad. Don't buy from them. You will lose your money. All shirts I bought are of polyster and the sizes are wrong.

2nd Review - Yes, I gave them a second chance. Bought a cute t-shirt (real cheap) and I wear a 2xl and thought I'd buy a 5xl to make sure it fit. After all it did say it was 55" across. Guess what?! Too small. Not going to contact them on this because it was cheap and it's not worth the trouble. They won't get a 3rd chance with me.
1st Review - (they gave me a full refund after seeing my review) Overpriced Junk - I bought a dress that turned out be to extremely low quality, I knew I was taking a chance buying from this china based company. The cost with s/h was approx. $30.00. To return it would have cost me approx. $40.00. After about 15 emails to and from, they gave me $16.00 back. They really wanted me to jump through some hoops to prove I had the dress. I did not have to return the dress, but I would not wear it either. It didn't fit for one thing (in the body yes, in the shoulders and arms - no) and it's so low quality it looks like I made it myself and I can't sew. I got rid of the dress and I can't find it on their site now or I would provide pictures.

Okay so I am updating my previous review since Tammy at customer service got involved and resolved my problem. She's replied to my complaint immediately and started working with me to find tracking info for my order. She promised that it would be delivered by the 22nd and offered to give me a 20% refund on my order if I chose to keep the item. If I refused to keep the item she would start the process for full refund. I said I would keep the item and take a 20% refund for all the grief if and ONLY if the order arrived on time. Well it did a day earlier than quoted. The partial refund was processed immediately and after all the hassle I am satisfied with the resolution. The reason I am only giving 2 stars is that the only time I was responded to properly was after I complained here. When I complained to customer service on the site, I was given the run around. The site still gives wrong shipping and processing info and that needs to be fixed. Tammy was great, but why did I have to wait to get info only after I complained here? Customer service on the site should have resolved my issues. So in all Thank you Tammy, but I probably wouldn't buy anything from this site again.