Overview
LightInTheBox has a rating of 4 stars from 13,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 2nd among Wholesale Clothing sites.
There were shipping problems, but the product I ordered surprised me pleasantly, the same as a snack
Delivered a second hand product. Clear cheating. Either the company or the shipping agent cheated. Horrible people.
I have been trying to contact customer service for exchange and no luck they pretend they don't understand my stuation and I know they understand as it is simple. I spent over $600 for 2 human hair wigs that I liked on their website so I wanted 14 inches however they sent me 8 inches. So I contacted them regarding the issue I sent them the order number, my address where the wigs were delivered, my full name, the date of purchase and amount paid and the photos of the wigs that they sent me. So they came back to me asking to measure the wigs and sent the measurements to them like they can't see that they have sent me 8 inches they got all the details they are able to check what inches they sent. It is so frustrating and I mean I had enough of these people I don't know where else to go I want to complaint about them, I am not asking money back I'm asking to receive the right inches and I can pay the differences in the prices of sending back the wigs and if 14 inches cost more ofcourse I'm happy to pay the differences as well.
Is anyone here knows who else I can go to as this is rip off they only money grabbers
This is Customer Service Supervisor from Lightinthebox. I am really sorry the previous representative did not offer you enough support. I will follow up this case and resolve the problem, in order to meet your satisfaction.
Actually I am afraid the previous representative did not check your order details carefully. I've checked and find the original size you picked for both wigs was "8 inch".
Below is your original order details:
【S56622580000B [Lace Color: Medium Brown Lace| Cap Type: Glueless Full Lace| Color: Black / Bleach Blonde| Density: 150%| Hair Length(inch): 8 inch| Cap Size: Average|]
S71416250000G [Lace Color: Medium Brown Lace| Cap Type: Glueless Lace Front| Color: Natural Black #1B| Density: 150%| Hair Length(inch): 8 inch| Cap Size: Average|]】
We are afraid that you might choose the wrong size by accident.
But I will help you out of this hassle with my greatest effort. I had conducted new Ticket ID =21738340 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us your decision. Thank you for your cooperation.
Bought a coat I saw online, half figuring it would not look as good in person. It looked better once it arrived, great company
No shipment shows, where is my ordered. I paid through debit cards, bad experience. Didn't get any conformation of my order. Order no# *******
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101689530 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Order#************** - I ordered items from them on April 6,2020 and here it is April 15,2020. Paid for insurance and expedited shipping, I reached out to them because one of the orders supposed to have shipped and arrived on April 7,2020, so I said Thank You Jesus because I said to myself if they are that good I will tell more people about them. But let me tell anyone who is out there and listening.Run as fast as you can a Fraud And RIP OFF! They will steal Your Money and I have spoken to the police about their scheme. All I want is my Full Refund My Order Was Canceled, I ask for a number and Supervisor and I keep getting the same Repeated message over and over I don't want your Damn 10% discount. Give me back my hard earned money ASP! I will make them remember me by being in there Reviews 24/7 and telling everyone about this company. Know that! You don't mess with God's People and think you going to get away with Fraud! Sign Brenda L. Tickets 20*******2077not been resolved *******
Dear Brenda,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 36643257. Please, don't worry, I am here to help you solve any problem.
I feel very sorry for your frustrating experience.
We canceled the item that was not ready as you suggested. The rest was shipped out and this is the latest status:
2020-04-16 20:19
CLEVELAND OH DISTRIBUTION CENTER, Departed USPS Regional Facility -> Your item departed our USPS facility in CLEVELAND OH DISTRIBUTION CENTER on April 16,2020 at 8:19 pm. The item is currently in transit to the destination.
For this reason you shall receive it very soon.
If you no longer need this products, I will arrange a return for you.
Thank you very much for your time and consideration.
If you need any further information, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://bit.do/litb-box?id=20713735
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
LightInTheBox Customer Assistance
Light in the box reimbursed me and asked me to keep the item therefore I no longer have an issue with them.
Thank you.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26489488, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# kh*******ni@gmail.com
I‘m expecting your reply.
Sincerely
Customer Service.
I'm very satisfied with LightinTheBox, they have a great selection of t shirts at reasonable prices & the t shirts are of excellent quality.
My experience was excellent, the shirt I ordered is of great quality & I received it in a nice timely manner. I also liked the great selection of shirts that are available from LightInTheBox. I will definitely order from there again in the future.
I got a costume through LightInTheBox, very good value for the price and transport is fairly quick for international. Highly recommend
I ordered the wrong colour.
I received a raincoat in beige, which is not kaki as I ordered. I saw afterwards that you call kaki VERT VERONESE!
Please can I return the parcel?
Thanks!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to solve your problem, would you please let us know the correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Fast delivery, outstanding customer service! My only issue is that one of my items was missing and sizing charts are not always accurate.
It was pleasure for me to buy from lightinthe box and i will suggest this site for other.the order didnt take long time to arrive for me in saudia arabia
Ordered approximately November 20…. Still have not received… had to re-order as it's a gift for my granddaughter… important to her.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102235612 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Todo bien, gracias. Mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
http://www.lightinthebox.com/sabas-perfect-cover-blemish-liquid-cream-foundation-4-colors-to-choose_p*******.html
Perfect for preparing the skin before makeup.
Ive order two items they bith came as described in material but one of them was missing the logo that was supposed to be on it
After getting in touch with regards to over payments I got a quick response and the money put back on to my card promptly.
Great customer service.
I have had the money taken for my purchase 4 times. After contacting them the first time to say they had taken the payment 3 times they told me to wait a couple of days to see if they had put it back in... well i'm still waiting.
So annoying that there is not a phone number.
I love the free regular shipping on the Flash Sale that comes up daily. Lots of good stuffs to order! Their shipment is always delivered as promised.
It is a scam. There is no way to return any products or contact customer service. Be careful and stay away from this site!
Susan,
Thank you for sharing your shopping experience with us! We want to give you our most sincere apologies for not meeting your expectations while shopping at LightInTheBox.com. Please contact us with your order number at feedback[at]lightinthebox[dot]com, so we can solve this problem for you as soon as possible.
Customer satisfaction is our NO. 1 priority; we hope you could give us another chance to meet your shopping expectations!
Kind regards,
LightInTheBox.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service