LightInTheBox

The package suffered some damage on the road to me.

My little granddaughter looked beautiful in her dress.

Please don't waste your time ordering from this company. I am a 40 year old cancer patient. I searched for wigs online and I ordered $200 of wigs and wig products from this site. I was in the hospital for almost 20 days. I wanted to receive my wigs quickly. When I got out of the hospital my wigs still hasnt arrived. I looked on the site and seen that they have canceled my order. They sent a message to my account from light in the box stating they have sent many emails for me to verify payment and address by sending them a light bill. Although this is a very strange request, I would have done it if I had indeed seen an email. I checked my emails daily while I was in the hospital, inbox and spam. After reading reviews, many of the people on here have stated, they lied to them also saying they sent emails but they didnt receive any. The company states I will receive a refund after 7 to 25 business days. This is around the holiday time. I have Christmas shopping and medical bills to worry about. I have read some reviews stating they dont like to give your money back but give credit. I do NOT want any kind of credit, I want my money to go back to my original payment. I will not be doing business with these people after reading these reviews. Many people have stated they have not received refunds. If I dont get my money back, I am going to BBB and the FTC. I do not play about my money. I just want my money back. If I do not get my money back, I will write more reivews expressing that. This is ridiculous. I dont need a generic response, I need my money. I am a divorced cancer patient with four kids. I cant afford to throw away $200 and still have to buy more wigs. I think other cancer patients would like to hear my story. Maybe I should try to go to the news. Taking advantage of cancer patients is not a good look. Or taking advantage of anyone, cancer or not. Their are some really bad reviews on here of your company. This needs to come out. I'm wondering if the company is writing the positive reviews. If I dont receive my money back by February or they send me a credit with this company, I am taking this to an extreme. I am through with this company. I wish I had read the reviews before I ordered. Lesson learned!

Been charged 4 times, No coat, no contact no reply from them.
They are WANKERS... YES WANKERS. WANKERS

I get every time good stuffs; good quality and good to receive

My order was supposed to come on the 22nd, BUT NO IT STILL HAS NOT COME YET FOR MY RELATIVES! We consumers deserve better.

I get that this company is offering cheap goods for cheap price and that you get what you pay for. However what I don't expect is to have blatant dishonesty and misrepresentation. I ordered a coat which was shown to be some sort of winter tapestry effect type coat which had a lining in it and was described as being thermal and for winter and fall. What I got was some sort of weird kimono with made of dress fabric only printed on one side with a white interior absolutely nothing like what was on the photograph apart from shape and some proximity to color. It was also much smaller than the size that have been given. What I don't trust now about light in the box is that I put a review of that on which came up for the first day that I put it and then it was taken down. It is still showing on my list of reviews on the app but it's not showing on the public list of reviews. My review had comprehensive photographs on it. Although there are some other negative reviews about the code up there mine was much more comprehensive and so they obviously didn't want it there. I also left another negative review with photographs about the handbag that came with it. They did not also allow that to stay up. I filled in a request for a refund. To start with they offered me that they would give me a voucher for something pathetic like 30% of the full price. However when I replied with details and extensive photographs clearly showing that what the product was represented as was not what I had received I received in the apologetic email in return and they did refund the entire price of the coat. However they still didn't put up back up my reviews and the item is still on sale and being totally misrepresented. This is a trade's description issue and if this company was based in the UK there would be taken to court from misrepresentation. This is also a misrepresentation because they are not showing honest reviews and I suspect strongly that for a number of the reviews they are computer generated to show them as being overall good they don't have any details on and reviews like mine which are negative and have a lot of information on a lot are not allowed to go up. I did receive a dress from them which was not too bad although is much too big and I'm going to find a way to make it fit because the alternative is too much hassle, although the material is a bit strange. So it's very much a lottery but my comment about them and their trustworthiness as a company is to do with their reticence to be honest, their untrustworthiness and the amount of effort that it takes to get them to actually treat you fairly. The two photographs that I have taken show how thin the material is and also the white interior of the coat. And the other photograph is the original advert photograph that you can see looks entirely different.