Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
The product I am not satisfied with came broken. Suspecting it was sent as a defective product because we didn't find proof of broken pieces in the package. At first I was furious about it and wanted to give 2 stars, however customer service saved it. And the rest of the products in the order was quite all right, especially the sweater and the tapestry with Halloween theme was surprisingly good. Shipment speed was fast and arrived early, which made me happy. To be fair, I will give 4 stars. Hope this site will improve and ensure that something similar won't happen in the future.
I had to return over half of my order (after waiting 3 weeks) because the quality was either so cheap and poor and/or the sizing was fit for a small child. When I tried to return, I got a run around of offers for "quick return" options that all involved keeping the poor products for only a portion of the price I paid. Obviously this did not interest me! The final solution was to allow me to do a return, but for the fee of paying shipping a second time. So, I get to pay more money now just to get my refund, for an order I am needing to return because their products are absolutely nothing like the pictures they falsely advertise. Save your money and shop at a real store or a trusted, professional, online source!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101630985 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Lured in by the excellent prices, I accumulated $116.00+ worth of merch in my cart. When I logged into PayPal, it showed a total of $198 and some change. Upon review of the order, I saw USPS shipping charges of $70.00+. I changed it to DHL, which was still a lot, but less than USPS, and also deleted the $4.99 shipping insurance. Even with those changes, I could not get their total to match my math. It was probably still a good deal, but the subterfuge made me angry, so I bought nothing. I don't trust companies that assume customers are stupid and won't pay attention to details.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
I have purchased many items for friends family and self and have not been disappointed. Many unique items especially lights and housewares and swimwear. People have positive comments about my unique boots so I tell them all about Light in the box and how to download the app with no expectations about extra points or rewards. I just speak honestly and an
M upfront with the company-good and not so good. Customer service is phenomenal so kudos to all of them!
Shipping is terrible but it's coming from across the world so can't expect miracles. One shirt was definitely not like the picture and the other stuff was OK. Not sure I will buy again but won't say never.
This was received very well packaged and in excellent condition. It looks stunning on our Living room wall, the three canvasses look good together but also create an attention grabbing look. The vibrant colours are striking and although abstract is really effective with real dimension. It looks much better in reality than in the pictures on the website. The service was second to none. Will definitely recommend and shall use Light in the box again.
Bought curtains and they are just junk, cheap material and poorly finished. There was also a charge of £21 on delivery which was not made clear at any point of the transaction. I have asked to return them but they will only refund £13 due to being made to order. Avoid this seller as the whole process is really just a con. I ended up paying just under £100 for a what are just rags.
Dear Customer,
We apologize for the inconvenience. Could you send your order number and other details with the subject of "sitejabber review" to feedback@lightinthebox.com. We believe we can help you to solve all problems there.
Sincerely,
Lightinthebox
I ordered some shoes from here and I think they must of forgot to put a sole on them, they are absolutely awful. Now been on on my orders so I can send them back and get a refund and there is nothing about my order on there, no way of contacting them either. I feel ripped off and these were suppose to be for my daughters wedding. My advice do not order from this company
Dear customer,
We apologize for the problem. We do really want to help you. Could you please provide us with your Order Number firstly?
If you don't remember your order number, please advise us your Full Name and Email address you used to place this order via the private message. We will try to find out your order number and then investigate your case further. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance
I trying seek a solution to how can get the order I placed for a pair ( Men's Loafer Blue& White Shoes)
Please contact the company LightInTheBox to avail keep getting the run around. The company provided a Tracking Number but each I have tried the number doesn't work.
Was given tracking site call 17Track Global.( Nothing)?
Where is my item or please refund my money. I am on Social Security have no money give away.
Please Help Me Someone... Thank you so much.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
We've checked and confirm that your package is not missing. Please be kindly advised that online tracking information will not be updated very soon and often. Your package had not arrived at the next location, which was why there was no valid tracking information available. But we confirm your package is still on the way to you. Please don't be worried.
After checking again, it shows the package has arrived at US and is still in transit to your address. Since delivery normally takes 5-9 business days (7-13 calendar days), the package is not delayed. You shall receive it before August 19th, which is 13th days of shipping.
Tracking link: https://t.17track.net/en#nums=9200190281670513071327&fc=21051
Online update tracking information: [2021-08-10 22:45 JAMAICA, NY 11430, Arrived Shipping Partner Facility, USPS Awaiting Item -> Your item arrived at a shipping partner facility at 10:45 pm on August 10,2021 in JAMAICA, NY 11430. This does not indicate receipt by the USPS or the actual mailing date.]
Please kindly be patient in waiting for this package. I also had conducted new Ticket ID =24211756 in our ticket center to follow up your case. If you have further question, please log in your light in the box account--go " personal center"--"my ticket" to contact us again. Thank you for your cooperation.
I purchased a pair of shoes from Lightinthebox but only one arrived. I had to pay the cost of posting it back to China and never heard from them again. They closed my transaction and are now uncontactable with no email or phone number. They are a total scam. If a company rep is reading this contact me.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25324115, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Male models make shirts look unbelievable. Upon arrival of my golf polo shirt, soon realized cheap was not talking about the cost but the craftsmanship of the shirt. So cheaply made, stitching was bad, tips of collar two different sizes. Really disappointed, first and last item bought from LightIn the Box.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 101513323 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very poor quality clothing and sizing guides. Horrendous customer service. Returning items (when you've managed to navigate your way through their complicated return system) to this company is expensive and difficult. Making a return on items that do not fit costs up to £30 to return to Asia. Avoid buying any clothing from them unless you like throwing your money away.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
First time order on this site took some navigating and difficult moments with technology.
The app is a much easier experience than shopping with a tablet on the site. Best advice from me is to have an idea of what you're looking for first, then browse. So many choices made my decisions difficult and sizing not as accurate.
Purchased on 10-4 costumes for Halloween and paid for expedited shipping. Counted 14 business days for processing and 3-5 business days for shipping. Arrived AFTER 10/31. I never even opened the package since there was no point. I requested a refund but they keep giving me the run swings saying their warehouse is in China and the cost to ship it back will be half or more than half of the product. Their offer is 10% refund to keep product or 20% reward for their site?! Heck no! Going to dispute with PayPal since they stopped responding and it's been pushed past their 7 days upon receiving which is a tactic they use to avoid refunding.
Good morning,
Thank you for leaving a comment on our page.
I am sorry we couldn't deliver this order in time for Halloween and the inconvenience it may have caused. We've received your return request earlier, and one of my colleagues accepted it. Before proceeding with a return, he suggested keeping the order with a refund of the shipping fees. Understandably you are not eager to accept this, since Halloween is over. Please don't worry, we fully recognize this as our mistake, you aren't to be expected to suffer financial loss!
Please check your mailbox, you will find an email (ticket #24712634) with the return instructions. Feel free to reply if you have any questions or need further assistance with the return process.
It is always a joy to help you!
LightInTheBox Customer Service Team
My experience with light in the box was a satisfactory one, smooth order and delivery with tracking and all. Only thing is my order of about 20 articles came like in pairs and even singletons which made it quite annoying picking up but aside that everything was normal. Their product are suprisingly of good quality tho. Good job
I ordered ( after consulting the web site size guide) a size larger than my usual size. The item they sent me was so small I can't even get it over my head/ shoulders. Never mind the crappy crunchy-feeling fabric. Customer service did reply promptly but their only solution was that I must send it to China ( even tho shipped to me from Chatham) and I'm must pay for tracking. That will cost as much as the item did! Oh- or I can keep the crappy tunic and get 25% off my next purchase. Ha! There will never be a next purchase.
Live and learn.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26555475, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# pjp@te*********t.net
I‘m expecting your reply.
Sincerely
Customer Service.
Terrible - I ordered a dress that was supposed to be ready to wear (i. E. not made to measure). Eventually they came back and said it would be dispatched 1 month after I had paid - too late for my event. When I tried to cancel they claimed that all there dresses were made on demand and charged me 50% of the total bill to to cancel. Don't trust them with your money.
One of the best online shops which is providing products on discounted price and also giving lots of option to choose from, delivery was very fast and free. I will buy more products from them in the future, they are a great company!
I paid for a men's cycling top, payment was via PayPal. They wrote to me weeks later to see the product was finally being shipped, it is now a month after that, no sign of it. And no one at the company seems to be able or willing to respond to me. This is a scam. And what's worse, is they keep advertising on Instagram which is where I saw the products in the first place. I'm sure other people are going to lose out too.
Dear customer,
We apologize for the problem. Could you please provide us with your Order Number, so we can further check your problem? We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance.
Although hard to get the size right as I have large calf's so usually need a size bigger for the side zippers. Love the mixture of colours on the boots and get lots of compliments on them. Love strolling through your online site as you can't get these colourful boots in the stores and the prices are reasonable,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. We are committed to offering long-lasting prodcuts of good quality. There could be a misunderstanding that all prodcuts should pass quality check before shipping. But perhpas there are many uncertainties during international shipping.
I have created ticket # 27202782 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox