LightInTheBox

I ordered a watch directly online from Light in the Box. Shipment of item appeared used--no instruction paper and watch didn't work regardless which buttons were pushed. I sent photo of what was received and messaged Customer Service. They said I would have to wait for an instruction sheet. I messaged them again that it was broken regardless and requested return/refund and have never heard back from them again. Stay away! Wasted money.

I am so disappointed with every item I ordered. Please people don't buy things from this site, it is at your own risk if you do. The quality of every item I bought including trainer is the lowest of quality. What you see is not what you will get. This is so heartbreaking as I ordered five items and not even one is useable. Their size guide also is wrong, you end up with over size clothes. So painful for the amount of money spend.
Stay away please please please.

I have to return two cell phones to this website located in china. These cell phones cost $139.99 but
Does not detect AT&T sim cards. It took them more than two weeks to reply with
Forms to exchange the defective cell phones. The website says it will only take 24 hours for customer service to get back to you but it took me more than 12 e-mails in 2 weeks. The worst part is that they already received the item back which I spend $40 with tracking but they never get back for status pass 2 weeks until this date. They have phone numbers but only if you can speak chinese and only for pre-sale inquiry One thing I learn do not buy imitated products from China..

My wife ordered a swimming costume which turned out to be the wrong size.
We had to send it back, not to a warehouse in Sydney or somewhere, But to the manufacturing shop in China, at our cost of $32.00 The costume was $64.00
Australia Post tracking can only track the item arriving in China this was 4 weeks ago and Ligh in the box is saying it hasn't arrived at the factory yet, which I doubt.
We are out of pocket, wife has no costume and this has now taken several months.

This order contained two items, which gave me very different experiences. One was a pair of lightweight striped coveralls. A seam split the moment I put them on. I sewed it up, and another one immediately split. The material frayed too easily to hold a seam. I've had many orders from LightIntheBox, and this was the only one that was a problem.
The other item was a classic blue coverall. They fit perfectly, and the fabric was good quality. No complaints there at all. I actually ordered another pair.

First time shopper. I ordered jumper in two sizes wanted to make sure one would fit. As im planning for my sons wedding. Received and neither one fit to my disappointment. Tried to contact customer service for ticket to return and received a reply made to order cannot receive refund. I'm the only working parent my husband is disabled and do not freely spend over $350 freely. Very disappointed with customer service policy and product.

Absolute shame that I placed an order on June 6,2023 and its already July 15 and I have not received my order of 1 painting. They promised me delivery in 3 - 5 working days and today its a month and a half with zero response from them. All they have to say is that they will check with their local courier and revert. Their local courier company is non existent as I have tried calling and emailing them several times with zero response!
100% scam! Beware!

I order 3 dresses. They were going to take too long to get to me (1 month). I cancelled before it was processed and they are only refunding me 50% of my refund. They claim the dresses are custom and tailor made. This is wrong, I clicked a size! No measurements were sent. Terrible and I will never order again.

The most awful shopping experience to date. I ordered a pair of cargo shorts in good faith. They took a month to arrive and came up as a tight fit. When I tried to return the item they explained that they come straight form the factory in China and are based on Chinese sizes. What has that got to do with sizes? A 34" waist in the UK doesn't change in China! The returns policy is to give them to a friend or relative due to the return costs not being viable.
I will not use this company again and I highly recommend any readers to stay clear.

Their service is excellent, and products really well made. I ordered custom dance shoes and am really thrilled with them. The first pair was sent as the wrong size. Light in the Box remade them and sent a new pair- free of charge. Very impressive! I ordered some of their TS line clothing, but beware: it's for the Asian market and runs about 2 sizes too small. I'm a Med. And the only thing that fit was an XL. It's all really well made, though. Order 2 sizes large...

We purchase a gaming headset for my son and he was waiting anxiously for them. We didn't receive a confirmation or order number but did get a paypal confirmation that the funds were withdrawn from my account within minutes. When they finally arrived the microphone did not work. I did contact PayPal to contact the seller and return the merchandise.
Moral of the story: read company reviews before wasting money and time on items that don't work.

If I could rate below 0 I would! This is a horrible site whose sole purpose is to steal your money. The dresses look cheap and of poor quality and if you want to return your dress they will find a way to scam you. They say it's like 20-40$ to return to their china headquarters but really its more like $80, but the material is so ugly that it is not worth keeping. These are international scammers BEWARE!

My experience with " LightInTheBox" is very good. They are responsible, protect interest of customers, and sellers. In the end everybody is satisfied. The only thing, I would give an objection is, for example, if one bag cost on sale 5 dollars, shipment for that bag is 42 dollars, so is not worth it. On the other hand, there are free shipping items... To conclude, in my experience doing business with light in the box, was very good as I already sad on the beginning.

In December 2016, I ordered two dresses and two coats from light in the box. The dresses were made from very cheap, thin materials that were falsely advertised. One even had a pattern on it that was not on the picture. The coats have shoulders too small to be worn (yet I ordered the correct size for every other company in Europe.) When the package arrived I was charged 35 for shipping (on top of the shipping cost when I paid for the items.) This was absolutely terrible, avoid at all costs.