Overview
LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.
I ordered 2 dresses 3 weeks in advance of when I needed it, which I figured was enough time to make standard sizes and ship - it was not. I had to wait a week for the order to even start processing and then when they finally posted an estimated SHIP date - not even an arrival date - it was 3 weeks out.
No where on the dress page or checkout did it say 3+ weeks for shipping - if it had then I would have not ordered the dress.
Needless to say they have a 24 hour cancellation policy, which I was informed about in a STOCK email message responding to my cancellation.
I am suppose to only get back 50% of my purchase. For all I know they didn't even start making the dresses and it cost them nothing. I think they should post this information more up front or at LEAST provide an estimated ship date when purchasing. Terrible customer service and company. I would never recommend them to anyone.
It Really Works Smoothly! I have completed my first purchase with LightinTheBox and the experience was awesome and smooth. My items arrived in due time and were delivered in a very professional way. I will make new purchases surely.
It's beautiful short looks really great if you want to increase your sale pls make it more in cotton as countries prefer mostly cotton. No doubt you shirts quality us also best but use cotton material due to climate Europeans use mostly cotton
I'm very happy with your style and pattern
From start to finish lightinthebox has been terrific. Easy ordering, on time delivery of quality products.
After order checkup to make sure order has arrived and lived up to expectations. Site offers detailed
Description of products. Satisfaction is their top priority. I have ordered twice and have been pleased
With both product and service as well as price. A combination that is hard to beat.
The 2 cycling jerseys we ordered took much longer to arrive than promised in the website, but we finally received them after nearly 5 weeks. Neither item fit so we contacted the company to inquire about return / refunds. Bizarrely we are told to ship the items back to China. They expressly state there is no guaranty the items will ever be received by them. Then they state that the shipping costs, that we are responsible for, will likely be worth more than the cost of the items (which is true). They suggest we keep the jerseys and either get a 40% credit on my next order (not likely, once bitten, twice shy) or keep them and get 30% refund. I will take the refund and will never deal with this bunch again. The low price proves "you get what you pay for."
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I truly value you as our customer and would like to help you more.
I had conducted new Ticket ID =23742004 in our ticket center and provide better solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I am hooking up my camera, well packed, new condition, it is a walk in the park, with all the things pack so neatly, organized, cameras put together so others could be done the same, I am totally satisfied because I have a hard drive to put in the main unit, thank u for great service and fo l l owing up and free gift
The photos are beautiful but, after having paid quite a lot above list price for shipping, I found the item I chose was completely the wrong color, and the wrong size as well. Return is complicated; among other things, I must pay shipping costs to China! I would avoid this site.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Bloo
Customer Service
I have made several purchases on this website at different times, and each time I have been extremely satisfied. The products have consistently been excellent and have matched the requested size perfectly. The shipping has always been fast, and I appreciate the regular email notifications to keep me updated on the status of my orders. Whether I'm buying dresses or shoes, this website has never disappointed me. I highly recommend it, as it has earned my complete trust and satisfaction. 100% recommended!
I ordered gorgeous Cinderella shoes, a beautiful jeweled clutch and a wow-sa feather stole and they complete my look in the most fabulous way! Easy ordering experience and everything arrived faster than the original delivery window. I'll definitely be ordering again!
Don't use this company. Package didn't arrive. Contacted delivery company (yodel) but they had given the parcel to another company to deliver. Gave me phone number but tried numerous times but no answer. Can't contact light in the box.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
We have created ticket # 27507258 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
I'm always weary of shopping online. Especially for things as important as bridesmaid dresses. Things can go wrong, or you can change your mind, but this company and the supervisors are so willing to help. They will not stop until their customers are satisfied. I am very impressed with this company. They take care of their customers.
Absolutely the worst customer service experience I've ever received. I have never had it take OVER a month to get a refund for anything! Not being able to actually speak to a live person is ridiculous. The response time is not acceptable by any means. Will never use this site again. So utterly disappointed. DO NOT USE!
Hi,
We are very sorry for the inconvenience. Any questions concerning your order please log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.
Thanks,
Lightinthebox
Disaster!
4-7 business days mentioned on the website!
Already 15 days and no sign of my order, can not track it as well! Customer service doesn't care at all, there is no customer service at all!
Just stay away
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We will take full responsiblity of your problem.
I had conducted new Ticket ID =24101014 in our ticket center to follow up your case and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Intrigued by some cycling jerseys, I looked at the site and saw interesting products.
I proceeded with the purchase and after about ten days the goods arrived at my home.
The quality seems good, you have to pay attention to the sizes because they are a little smaller than the European counterparts.
Ultimately satisfied
I purchased two watches in one order. One watch arrived with a chipped face and the other watch arrived with its movement just rattling around inside it's case. Went through their sites tedious customer service. Was promised replacements and over a month later have heard nothing. Don't take your chances. Stick with reliable sites.
Dear customer,
We sincerely apologize for any inconvenience. Could you please advise us with your Order Number so we can help to check your case further? We will try our best to help you if there is any problem.
Thank you for your understanding and cooperation in advance.
I am extremely disappointed. I felt I was lied to on numerous occasions about why my order was taking so long. First I was told it was because of the Chinese New Year and now I am being told it is because my boots size is in high demand. With every complaint I submitted I got a response within 34 hours. Once I demanded a full refund no one had responded and when I try to log into my inquiry it says,"Sorry! www.lightinthebox.com is unavailable at the moment due to routine server
Maintenance." How convenient. This is a scam. DO NOT SHOP HERE!
Hi Rocky,
Thank you for sharing your shopping experience with us and we are very sorry for the inconvenience. Please note that If you choose free super saver shipping. It takes 10-20 BUSINESS days which means it can take up to 40 days to deliver. We apologize that there are many factors that we have no control over. However we try our best to meet your expectation.
If you have any further questions, please submit a ticket to contact our customer service.
Thanks,
LightInTheBox
The site has an enormous range of items and the cost is always reasonable. Any problems that I might have had were always promptly handled effectively and efficiently. They provide a convenient and easy shopping experience.
Left a 1 star review due to my order never arriving and no reactions from customer service.
In the meantime the issue has been properly resolved and I have been refunded the full amount of my order. Thanks, LightInTheBox!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28114403 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Half of the clothes are too big or too small. All with the same size? Damage to items inside the Main shipping box were broken and just Throwing inside with NO concern. We are trying to send items back but what a nightmare. Absolutely no help even if they say so. Tain't my thoughts of ordering again.
I was sold a disgusting piece of clothing that looked nothing like what I purchased. It took months and several hours of my time to get my money back. A complete disgrace of a company. They should not exist.
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
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- singapore, Singapore, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13356362
Sincerely,
LightInTheBox Customer Service