business logo of LightInTheBox

LightInTheBox

Overview

LightInTheBox has a rating of 4 stars from 13,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightInTheBox most frequently mention good quality, fast delivery and timely manner. LightInTheBox ranks 1st among Wholesale Clothing sites.

service
1,948
value
1,867
shipping
1,925
returns
1,507
quality
1,804
This company responds to reviews on average within 1 day
+1487
How would you rate LightInTheBox?
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Poland
1 review
1 helpful vote
Follow Thomas Z.
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It is not the first online shop I have used. But I was surprised by the shipping methods selection including preferred one which was very reliable and fast. I could track my parcel all the way from the warehouse until picking it up.
Product quality is worth its price and the price is reasonable. I think I will make shopping there in the future.

Date of experience: October 16, 2019
Italy
1 review
1 helpful vote
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Liked the dresses I received. Very good quality indeed. However, the metallic beads were too small. I specifically ordered them 5 mm. I got them 3mm which is just way smaller than I wanted. Then there is the long time for delivery arrival which made me think about how awfully long it would take to request an exchange for larger ones.

Date of experience: March 1, 2021
Canada
1 review
1 helpful vote
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They won't do returns
July 6, 2022

I ordered a dress for my son's wedding according to their size chart and my measurements and didn't like the way it fit. I requested a return and refund, I was told I would have to pay the shipping cost, I agree to this grudgingly. Then I was told that I could not return the dress because it was a custom order, which it was not, I just ordered a size. Do NOT order from this company. I also got hit with an 86.00 customs charge on top of the 260.00 that I paid for a dress advertised as 208.00. Very bad business

Date of experience: July 6, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26381579, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

GB
1 review
13 helpful votes
Follow Dawn D.
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This has now been resolved after writing this review a supervisor(Rebecca) from LightInTheBox got back to me and with further discussion I have received a full refund and don't have to return the item. This is why I have changed it from 1 Star to 3 Stars.
1920s Flapper Dress arrived to small even though I followed their size guide lines. Due to this being ‘cosplay' no returns not great when they send the incorrect size. They wanted me to take a 20% money back or 30% towards another item and keep the dress I think they misunderstood me as I wanted a return/refund would have to pay myself to return the item(not happy due to being their fault) said I pay then they changed tactics say no return of goods. Be very weary of this company buy at your peril.

Date of experience: September 9, 2020
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I will follow up this case and resolve the problem, in order to meet your satisfaction. I do really hope you can give us another chance to help you.

First of all, please be advised that all our clothes are made based on our own size chart. As our size chart is not UK/EU size, you need to measure yourself first and refer to the size chart to decide which size to take. We are wondering did you check the specific measurements indicated on the product page?

We'd like to help you further check what caused the problem. If we confirm the dress was made in different measurements indicated in the size chart, we will take full responsibility of it. We will help you return the order back for a full refund at our expense. Please don't be worried.

I had conducted new Ticket ID =21567551 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

North Carolina
1 review
8 helpful votes
Follow Angela T.
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Do not order from this site! The quality of the tops I purchased were very poor. Very cheap thin fabric and one of the necklines was totally off center. When I try to request a return/refund they ask me to send them a picture of the issue. How can I send a picture of poor thin cheap fabric? They don't make it easy to get a refund. I paid extra to have the tops here in a few days and it took a week and a half. $80 bucks down the drain!

Date of experience: December 21, 2021
LightInTheBox F. LightInTheBox Rep
over a year old

Hi Angela,

Thank you for reaching out to us. We are very troubled to read that you are unsatisfied with the quality of the shirts. We are committed to selling good quality products at an affordable price. Unfortunately the order number you've provided cannot be found in our database. Can you please share your order number? Please don't worry, based on your details you shouldn't face any trouble obtaining a full refund!

We are looking forward helping you with this!
LightInTheBox Customer Service Team

Canada
1 review
2 helpful votes
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Improvement
May 15, 2018
Updated review

I promised the customer service representative to upgrade my review after receiving a refund. The company cares about a good reputation and promptly resolved my issue after posting my review. I just wish the company did it right away without so much hassle. They have some good products, the business would be much better for them if people didn't have to worry about whether or not they get a refund.

Date of experience: May 14, 2018

Terrible customer service
May 15, 2018
Previous review

I have been trying to return 2 pairs of dance shoes that do not fit well and I don't seem to be able to receive a shipping sticker. I asked the customer service rep several times what are the steps after receiving my ticket ID and nobody would answer this question. Very frustrating. Also, the shoes advertised as leather were pure synthetic and very poor quality.

Date of experience: May 1, 2018
Pennsylvania
2 reviews
0 helpful votes
Follow Patricia L H.
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... unless you are 100% certain that you will love the item and that it will fit. It arrived from China and did not fit well. The material was nothing like the photo and the sleeves of the dress were uneven. I cannot return, must keep but they will give me a 40% credit (no thanks, not ordering from here again), or a 30% credit on my cc. How ridiculous. And yes, I did read the Returns policy prior to purchase. Never again.

Date of experience: February 14, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer

This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

Please understand that our products are checked before shipment,therefore, we are fully responsible for the items which are not as advertised.

In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?

Waiting for your kind response.

Sincerely
Bloo
Customer Service

Canada
1 review
5 helpful votes
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I guess this will be my last time of ordering from here. The bra I ordered was totally a waste of money, not the same size written on it. I ordered cup b which should be a perfect fit, but I bet the bra cant even fit a baby. So small.

Was charged extra 30dollars when product arrived, after paying for tax and goods included in this website.
Such a bad experience, would not recommend at all..

Date of experience: December 4, 2014
LightInTheBox F. LightInTheBox Rep
over a year old

Hi,

We are sorry that you had to pay for the tax. Please note that it was charged by your country’s customs and we have no control over it. We state clearly here: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html.
Any questions concerning your order you can also log in and submit a ticket to contact our customer service for help. Here is how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html.

Thanks,
Lightinthebox

Illinois
1 review
0 helpful votes
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I've been scam
August 23, 2017

I've been scam... I should've read the reviews first I thought they were from the USA paid postage for 2 to 3 day shipping and I have not gotten any packages from them and I called the number and they just say they're the packaging place and I can't do anything about it... why can't they take them off of the web... after reading all of these reviews stupid me...

Date of experience: August 23, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,

We sincerely apologize for the inconvenience. Please be noted 2-3 business days is not calendar day. It is in transit
Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16115872

Sincerely,
LightInTheBox Customer Service

Texas
1 review
0 helpful votes
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Poor quality
May 19, 2023

I ordered twice from this company. First, I ordered a men's blazer and when it arrived, I was shocked by the horrible quality. The material is cheap and flimsy. The lining on the sleeves protrudes out of the cuffs. The button holes look like they were cut by a child with dull scissors. Still, however; I stupidly gave them a second chance and ordered some men's boots. They are equally horrible quality. They are so narrow that I am unable to wear them at all and I always wear a size 10 with no issues. Never again. I learned my lesson. Don't be fooled by the nice pictures. The clothes look NOTHING like the pictures. The quality is atrocious! Be warned!

Date of experience: May 19, 2023
Netherlands
1 review
0 helpful votes
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Maxidress, extra long! Very nice!
August 2, 2022

I ordered, after reading reviews, 2 sizes of a maxi-dress. On purpose! Hoping one would fit perfect and one to make more skirt. More material: also because of reading in the reviews that the material is very thin. It did turn out exactly as expected: I am 1.86 meter long. Length is perfect for me (XL). The XXL: using for extra skirt. I am very happy with it.

Date of experience: August 2, 2022
Hungary
1 review
0 helpful votes
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Correct partner
April 25, 2023

After several bad experiences with other Internet websites, I was very satisfied with your service! Correct, fair and quick service, very nice products! Of course, I will come to purchase!

Thanks so much!

Date of experience: April 25, 2023
Italy
1 review
1 helpful vote
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Nice
December 29, 2019

I bought two duvet covers and I am satisfied with the products, they are as I had seen from the photos and the value for money is good. Customer support is also excellent, they replied the next day and they solved a small shipping problem, sometimes we are too impatient to receive the goods! I am happy with my purchases so I gave 5 stars.
Feedback

Date of experience: December 29, 2019
RU
1 review
1 helpful vote
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Worst i ever see
November 12, 2017

Awful shop. I bought a phone there Xiaomi mi4c that was listed as new. I got a refurbished phone of terrible quality. All IMEI (on phone, on label and box was different, not new screen). I opened the dispute via PayPal and pay shipping cost to send it back. After all they add me to black list, so i cant buy any more. If you like lying and cheating - its your shop!

Date of experience: November 12, 2017
New Jersey
1 review
4 helpful votes
Follow Yishai B.
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This website is a scam and you would do yourself a favor staying away from it.

After 2 minutes of buying an item and shipping it to the wrong address i have asked to first change the address and then to cancel the order completely (so i can re-order).
After a few hours i noticed it was marked as shipped (surprisingly fast... less than the minimum processing time. Strange, right?) and received a message saying my order could not be canceled since it already on its way.
In addition, the warn me that the return cost can be high and that i should examine the item and consider keeping it.

Date of experience: March 16, 2018
LightInTheBox F. LightInTheBox Rep
over a year old

This is Customer Service Supervisor from Lightinthebox. I am glad to help.

I am really sorry that this order was not cancelled successfully before shipment. It was our fault. We promise to take full responsibility of it. Please don't be worried.

I had conducted new Ticket ID =17855763 in our ticket center and provide NEW solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Canada
1 review
0 helpful votes
Follow Trish M.
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Everything is great quality, great prices, with lots and lots of different items to choose from! I came to the website looking for an IPad cord and haven't stopped shopping since! They give great rewards for buying and even give out a free wheel of cash and free gifts depending on how much money you spend. I think it's a top quality website and I highly recommend it to anyone!

Date of experience: June 11, 2016
Norway
1 review
0 helpful votes
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Quality, price, fast shipping is very good!
August 6, 2023

Was shopping here 3 times. It was clothes for man such as T-shirts,shorts,for woman hoodie and T-shirt,bag for travel,wig and Volcanic matting roller for face. The quality of clothes really very good and same as on picture,size little less as they indicated on table,so it would be good if you will order one size next than your in table. Bag came perfect,I m very glad. I m not satisfied only by wig. It was not same as on picture absolutely,so I don't recommend to buy wigs without real pictures. In other situations such as clothes,bags,rollers for face I recommend! Shipping is faster than another trading platforms was all 3 times. Also I think if you have a doubt to buy for example wig, write letter to seller that he will send real pictures how it looks like in reality, because wigs on another trading platforms I met really better not only because of price or variety, because there lot of real pictures of this.

Date of experience: August 6, 2023
California
1 review
0 helpful votes
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Great customer services!
January 12, 2024

I have been ordering various merchandise with Light in the Box. Occasionally, wrong or defective products are received. Nevertheless, when I contacted customer services after verifying the facts, they always handled it professionally and satisfactorily. I will continue to be a Light in the Box customer.

Date of experience: January 12, 2024
Canada
2 reviews
0 helpful votes
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Careful shoppers can get great deals
April 23, 2024

I have had some issues with sizing but have also bought many, many items such as winter pikle-lined sweatshirts and casual shoes that were high quality and very well priced. Fasy shgipping with full tracking is amazing,

Date of experience: April 23, 2024
Singapore
1 review
0 helpful votes
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When I first placed order, I was quite skeptical as to whether this was a legit company or not. But I found their prints compelling to take the risk. Since placing the order, they provided regular update on shipment and I received material earlier than promised. Though the print is as shown in the photos, their polyester fabric looks cheap and I doubt I will wear that shirt order more. But their linen-cotton material is ok. Fit is good. And I expect to buy more in the future.

Date of experience: September 20, 2023