Mr. Cooper

Mr. Cooper has no customer support, My escrow problems from Pacific Union last year still unresolved. Now I receive cancellation notices for certain companies followed by payments the next week for the same companies. When are their executives going to know how bad they are instead of looking at stock reviews? Next move is to drive to office near Dallas and camp out until resolved. Do you think they they will plug in my $#*!ter?

This mortgage lending company has horrible customer service. They cannot be reached by phone or email.
If you try to reach a person you are shunted eventually to a non-working black hole.
When you finally tried to fix this with a real person, you got the runaround.

Do not trust your mortgage loan to Mr. Cooper.

Applied for re fi. Should be easy quick simple loan on existing customer with excellent credit history. Loan to value 12% applied in july 2020. Nothing. Oct i inquire -- receive closing documents are that off by thousands (over 10,000) in cash out, payment. Interest rate not competitive. Closing cost were outrageous. They flat out lied, deceived and tried to hold off so i would just close. Loan officer did not return calls, and when i finally got him and asked why he did not return calls for 5 days, when we are suppsed to close he said, "i have been thinking". So much better deals out there. Got a 0 closing cost and excellent cash out at another company. Never again.

My problem is similarly to the ones listed below. Didn't pay my insurance, can't find my payments, no human beings to speak with, phone call is ended by then before a resolution. I've spoken to my attorney, we are taking action.

My experience with Mr Cooper is very unpleasant. Lately by the grace of God I have been sending additional payments to my principal. First I pay my due for the month, then send additional money with clear instructions: "principal only". Every single time I have made an extra, I had to waste 30 to 45 minutes on the phone to have the payment reversed because they would take interest out of it. That includes a payment that I made today 4/19/2021 over the phone with one of their agent (principal only). The first time I thought it was a mistake but after the 4th/5th time, it is no mistake. Keep your eyes wide open on your loan... and as soon as you can, move it to a decent bank.

I have several houses and have dealt with numerous mortgage companies and banks. In all my dealings, I find Mr Cooper to be the worst mortgage company/bank. They are also involved with Nationstar, another horrible company. They probably changed their name to Mr Cooper from Nationstar because Nationstar also had horrendous reviews. They were also investigated by several state attorney generals. I'm in the process of initiating a lawsuit against the company in civil court.