Mr. Cooper

I'm on ssdi not by my choice my injury changed my life. And when bank of america sold my loan to mr cooper my payments went from 532 a month to 732 a month. I asked if they would move my payment date to the 27th and this way I can make the payment. They said make two payments and then you can make the change yourself and then they knocked off the fees jumped my house up to 832 a month. They are very ungrateful. I hate mr. Cooper they suck..

My mortgage was sold to these guys a few years ago. They have screwed up my escrow account repeatedly and increase my payment by over $200 a month in barely over a year and I had a fixed rate. Went to refinance earlier this year with them, thinking this would be a quick process since they already had all of my records. They kept asking for new documents, or documents previously sent, days/week would go by and I'd hear NOTHING from them, the timeliness and communication overall was really bad. Then after 4 months... 4 months. They declined by refinance although I had well over 50% equity. They said they'd do the refi after October, when I had more income, which wasn't needed at all! Went with another company the following day, and closed with a lower interest rate in 3 weeks! They just wanted to keep my loan at a much higher interest rate and had no interest in doing whats right for me, their customer! I couldn't be more disappointed in this company! Run from Mr. Cooper!

If you want to be taken advantage of, disrespected, and no service, Mr. Cooper is your answer. For 10 years they paid a sewer connection fee (we built our home) out of escrow, and all of a sudden stopped. 8 months later + the BBB + attorneys they finally paid it. If you want your FHA MIP dropped, call, call, and call 10 more times. They currently owe us $800 for that. If never want to see your escrow statements or understand how they are calculated, use Mr. Cooper. If you want to talk to a computer for 11 minutes then get hung up on, these are your guys. This company is a disgrace. The only reason we are here is because our mortgage was sold to them which we have no control over. They should be put out of business. I'll leave with... call the refinancing line (or answer their calls because they call 2 times a month) if you want help with your existing loan.

Finally paid off my mortgage. Of course Mr. Cooper hits me with over 200.00 in fees. I asked for a breakdown of the fees I was told it would take up to 15 days to receive it. Today it finally arrived but still only a partial breakdown of the fees most 3rd party fees charged by companies owned by nationstar mortgage. When I called to get a complete list of fees charged I was told If you read your mortgage agreement we can charge and Damm fee we want. When I asked for the complete breakdown which I was already charged 25.00 for the said you should receive it within 15 business days. Well it's almost November and this started in August. Find a company that doesn't put to the screws to you when ever it can..

First issue I had with this company was when the loan was sold to Mr coopper we had not signed up for auto pay but somehow the money was taken from my account. The second issue was 1 year into the loan they reviewed the escrow account and sent me a check for an overage of over 1000. Then six weeks later sent a notice saying there was a 1000 shortage. In the notice there was no address to sent the payment to and if not paid by a deadline the monthly payment was going to go up 200 per month. So then I go online and it allows you to pay on there but only if you also make a mo they payment with it. So that's what I did, then it still took the auto payment 5 days later so there was a double payment. So I call Mr cooper, they won't put anyone on the phone, you just keep circling in voice-mail hell and can't talk to a person. So I tried live chat, the chat bot can't figure out my question and wont send me to an agent. So I tried typing that I was going to filing a banking fraud case on them that still didn't get their attention. My concern with them refunding my and other people's escrow account is that if I can't the payment to them in time and they do this every year after 5 years that makes my payment 1000 a month more. I believe Mr cooper is trying to do this to drive payments so high people can't afford them and they foreclose on people who have high equity in their homes. I have filed complaints with federal regulatory agencies on them.

We have had no problems in making payments online to Mr. Cooper. However, my only withdrawal from using MrCooper was this their support for the destruction of businesses, Black, Brown and White by BLM. I cannot in all conscience support any company the puts their dollars toward Marxism and Racism in my country. Their service is adequate, but if not for their support for the destruction of my country I will not support it. Thus, Mr Cooper becomes not part of the "solution", but rather part of the problem.
See Blog: https://www.mrcooper.com/blog/2020/06/16/we-stand-with-the-black-community/?https://twitter.com/i/status/**************

Month after month I add extra funds to the principle balance when I made the payment online but (Mr. Cooper) keeps putting it to unapplied making the next payment less and i'm tired of calling to have it corrected I have given up. I plan on retiring and using my 401k to pay off the account but with the funds not posting correctly the plan is to refinance with another company. I work in customer service for the government dealing with mortgage loans we make mistakes but never over and over again. So the lesson I learned is when making a payment no point in adding extra to principle balance to payoff early and enjoying a nice retirement.

My experience with mr cooper is a (pooper)! I am over 50 years old, owned many homes, had many loans over the years, never before have I ever deal with such a bad mortgage company. My original mortgage company sold the loan to them, it wouldn't be my choice to choose mr cooper.

In the past 2 years, I've must have tried calling them for misc things about 3-4 time, not once I was ever able to get any live person on the phone. Wasted at least 30 to 45 minutes of my time! Are there any real human working there?

And now, it's impossible due to COVID-19. It would be nice to speak to someone about my current loan with them.

The Reps are very rude and arrogant. Instead of trying to help they talk to you like you are dumb and they don't want to save u from loosing your home They are judge mental It's ridiculous and they need more training I was always told to empathize with your customer.The Reps that works for Mr Cooper do not know the meaning of emphatize They are very mean heartless and it is really ridiculous

My mortgage was sold to Mr Cooper recently. I had a question about my insurance and escrow account. I emailed and was told to call. I called and was stuck in a revolving phone tree that kept sending me back to the original message. I could not reach a live person. I emailed again stating I could not get ahold of someone to discuss the issue and the email response thanked me and told me to call their customer service! Umm - that is my issue! Ridiculous and non responsive. If I could change I'd do it in a heartbeat. I would not recommend this company.

I refinanced in July 2020, I was approved immediately due to excellent credit. Once I was approved, it was impossible to reach my loan officer or get a return call. I am pay an extra couple of hundred each month towards the principal and now they are charging me a late fee because it took 14 days for them to get my payment. They refused to credit the $8.46 late fee and spoke to me like I not even a person, let alone a disabled Vietnam Veteran. I am now looking into changing mortgage companies.

Well Mr Cooper handles insurance claims pay outs terribly. I would of never had my house done if I relied on them to pay me my money to fix my house. I was so far out of my pocket to finish my house it was ridiculous. The insurance only paid to patch my house back together. My house was built in 1956 and patching it back together was not an option because the city made me repair it up to code. Electric, plumbing all the studs and furing strips A/C dry wall roof windows so my house is completely new. Far from the cost of what insurance paid me. They play a game with your money you have to do circus tricks for your money while your contractor has to work slow cause you run out of the insurance money to pay him and cash out your 401k sell your boat and work more than usual to pay the off set till they give you your money to pay the contractor so it cost me double the amount the insurance payed me so beware if you have something happen to your house and wait for Mr. Cooper to pay you your money to fix your house

Citi mortgage sold our mortgage to these guys a few years ago. We tried to do a non cash back refi, to lower our payments, but they drag their feet for soooooooooooooo long and they have TERRIBLE communication. Our rate lock expired, they started over again and then had the nerve to tell me that my 540.00 appraisal had to be "updated" and they wanted me to re-send all of the bs paperwork that I had already sent twice! Srew that! I'm done!

I sent two checks to them for house payments and they said they didn't get either of them. So I cancelled the checks and I did an electronic xfer for two grand. They found one of the checks, cashed it, and basically did exactly what I didn't want them to do: cash those checks. They knew that or rather one person there knew that and the info didn't get passed on. What a worthless outfit.

I've been trying for months to fix their inaccurate reporting. Said I made a payment late. They pass it to new mortgage company I got after. They are awful to deal with. YOU WILL REGRET IT.

My mortgage was sold to this company, and after only a month relationship, I am refinancing with a reputable company. I want to eliminate my escrow account and was told that because I am in a flood zone, that i HAVE to have my taxes impounded. I contacted my investment manager who got me in touch with another lender, who had no problem with me not having to impound my taxes and insurance. When I called customer service, I was placed on hold for over an hour and when I tried to email 2 different addresses, they both came back undeliverable. I would not recommend this company to anyone!

My loan was sold to Mr Cooper 6 mos ago. I have been trying to buy a plot of land next to me for a year and the owner finally relented but time was of the essense to close. I called a couple of local credit unions (lenders) but none would get back to me. Seeing that all my loan info was with Mr Cooper, I thought this would be a relatively fast transaction. This was my first mistake. The rate I was quoted was a little below what I had been seeing elsewhere which was a plus. I had been asked to submit the typical items to do a refi with cash out until the underwriting phase. After submitting 2 months of pay stubs previously, I was asked to provide a year to date (Jan-March) payroll statement. Why? Who knows. I then had to submit proof of insurance for my HOA. Why? Again, who knows. My relator said this was bizarre and she had never heard of it in her 25 year of selling homes. BTW, my LTV on the loan was excellent so I was understandably irritated by this point. I did get the insurance document they needed which did not expire until May. Well, that was not good enough. They wanted next years statement even though the legal item I provided was still valid. That was my breaking point. NO lender has ever asked me for this and I had already provided everything any other lender would need and then some. I sent an email last night to push this loan forward or I am walking. Oh. And their fees are higher than a typical financial institution. IF this deal goes through, I will be refinancing elsewhere as soon as the rates get better. Save yourself the trouble and go with anyone else.

I refinanced with Parkside Lending at a 4% rate in 2017. In Oct 2018 my loan was sold to Mr. Cooper. At the end of 2017 my interest paid was $5828; in 2018 it was $5721. Then in 2019 my interest was $6116. How could that go up and not down? I called and the rep said it was correct! Now in 2020 the interest paid was $5980. I do not understand how this works and how they get away with it. Stay away.

I should have ran when I first spoke on the phone with mr. Cooper. It was almost impossible for anybody in that company to return a phone call. I went up the line on supervisors and still got virtually no return on a phone call or an email. Most questions went unanswered from the initial paperwork that had to be submitted to the rest of the paperwork to the day of closing. Even the day of closing was a nightmare. I would never recommend mr. Cooper to anybody even if you wanted them to walk your dog because they wouldn't show up they wouldn't walk the dog and they wouldn't know how to walk the dog. I'm in sales for 40 years and I've never counted a company that is so bad.

Got my house refinanced through Mr. Cooper. Agents were very unresponsive. Never answering phone calls and completely dishonest when it came to cost or how the closing costs were going to end up. Ended up I called my loan processor whos phone rang and rang with no voicemail picking up. I called the customer service line and the lady asked me if I transferred my loan to another company bc she couldn't see anything had been done and it showed I had a late payment status which would affect my credit. Still have yet to hear back from my agent or her manager. DO NOT USE MR COOPER!

Got my credit dinged for a late payment on a mortgage. I was the cosigner (ex-wife was making all the payments) and it was the final payment. They wouldn't accept her payment because it did not match the amount on the coupon. Asked them to look into it and got a form letter denying my request to remove the late payment comment. I still have excellent credit in spite of them. Horrible communication. Stuck with this on my report for another four years. Will contact Trans Union et al and hope for the best. Thankfully I will never have to deal with them again.

Extremely long call wait time. Left messages never return my CV all. When I call voice message palys under rep me Shorty or something like that she never call back. Left my number with one of rep to call me back, I ah e NEVER received call back. I am still on hold 25mins no one is answering. My issue hasn't been solved.

Worst experience!
It seems like they just don't want you to set up biweekly payment!
I sent out the biweekly autopay form they needed 2 times already and they have been rejecting it with some silly reasons. And you won't get to know the reasons until you call the customer care and ask why the biweekly payment is not set up yet.