My husband who is a retired disabled AirForce Veteran recieved a call from a Mr. Cooper employee stating they had not recieved our mortgage payment in April. After some investigating his bank found out that the check was indeed cashed and deposited in the employees Wells Fargo bank account. We are currently filing a police report and thanks to our bank we have the name, address, and bank account the check was deposited in fraudulently. Watch out for the employees that work for this company. They are stealing money! We no longer trust this company at all!
They don't work with you they are very rude all they want do is take ur house We have tried for months to work with them and they absolutely will not re-send the paperwork they say they do not get it they are very unprofessional they need to be out of business
If Mr Cooper buys your mortgage beware. They are a deceptive company. Often you will be told what a family organization they are, but they will fail to communicate with you when you are looking for answers, mostly because they are hoping you will not be able to catch onto their slimy practices.
Our mortgage was switched to Mr. Copper, they are hard to reach by phone, when you finally get someone on the phone they over talk you. Its not first attempt, its been several, & they are just hard to deal with.
Mr. Cooper website has a complicated website that is always inflexible. It tells you of the balance that you owe and won't say the amount that has added up to nearly 3,000$ dollars. It declines to even more confusion as it informs us of the taxes, but not the correct ones we supposed to be recieving. The layout for the website is always addled pages in a clutter despite how neatly they would do it. Mr. Cooper is one of the worst mortage payments ever with inflexible and insecured information for people.
I realized my autopay didn't setup correctly and paid on the 31st day double to catch up and they said they would not charge the late charge and all was well. 5 months later I learned they reported me to the credit unions. I have paid mortgages for 15 years on time everytime an they report me! If I could leave I would but I can't because I am locked in. No wonder they have a 1 star! Are any mortgage services good?
Just a crooked company. Lies about things just so they benefit from your misfortune. I was on a 3 months COVID relief plan because my wife lost her job. I was told by them that I could still make whatever payments I could while on the plan. So st the end it wouldn't be too bad. I did what I could. After the forbearance was up I was than hit with well because you made an effort to make some payments that cancelled out the relief plan so now I'm told I need to come up with the full amount or get hit with late fees and a hit on my credit. Just a total greedy dishonest company. Who cares nothing about anyone.
The mr. Cooper folks were a combination of incompetent, deceptive and obtuse.
The refi process consumed our lives for weeks and weeks and would have had to improve considerably be considered a cluster f**k. In retrospect, paying more money, for a longer period of time would have been a more desirable outcome. Consider yourself warned.
Today on April 24 2021 I cought Mr Cooper making an unauthorized double mortgage withdrawal from my Chase Bank account. (My normal payment went out 8 day prior to this day)
The Chase branch near me that I went to to report this fraud attempt had two other Chase customers with the same issue with Mr Cooper. So far no one is answering at Mr Coopers customer service number.
To be fair the next day I received an email from Mr Cooper that they were aware of the problem and the money was returned by Monday April 26.
I wonder how big was this "glitch". How many people had this happen to them? How many may have had their debit card declined during this time?
Our loan was purchased by Mr. Cooper. We've been trying to refinance for over 4mths. Although we've been given timelines and told dates we would be able to close, we are still here not getting calls back and completely ignored. They seem to be completely incompetent and have not only wasted our time, but took a hard hit on our credit unnecessarily while we go look elsewhere to refinance.
Overview
Mr. Cooper has a rating of 1.3 stars from 425 reviews, indicating that most customers are generally dissatisfied with their purchases. Mr. Cooper ranks 178th among Mortgages sites.
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- Coppell, Texas, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members