Mr. Cooper

I have an open mortgage account with this company. Do not believe anything you are told because they will tell you a lie. They have an offer to assist you with your mortgage payment due to the covid19 pandemic. The offer is, that you can get an extension of a payment and you have a time limit of 3 months to pay that payment with and get all your mortgage payments up to current status and you will not have any delinquencies on your account. Well NOT TRUE, it does show up as a delinquent payment and goes against you. How I found out was, I called to get pre approved for another property I'm trying to buy and was gonna try to use Mr Cooper as my lender until this was brought to my attention. I will not be using them for anything and am gonna do my best to get my mortgage redone by a better agency. Do not use this company, you will be very dissatisfied. Don't even think about it!

One star is a joke! Where is the justice or the Justice Department?! I have talked to ten customer service personal, ten different responses. Not to mention a crooked legal department. I can't believe that the management is out there, free!

Mrcooper forced us to get flood insurance at closing. When it was time to renew they faild to pay for the policy causing it to cancel. Then Mrcooper purchased a new policy with less coverage at triple the price and stuck us with it. The company hides behind departments separated by state lines. No departments interact with each other trying to reach anyone will just upset you. I will never use them again nor suggest anyone to use them.

So, yeah, I'll be informing the BBB & CFPB of their business practice.
Mr. C. (C doesn't stand for Cooper...) applied my explicitly directed principal payments instead as regular payments regardless of the fact that their website allows one to explicitly designate extra payments towards "principal". How much extra interest am I now paying over the life of my loan? How much escrow over payment have I paid? Oh, they say, your account has a payment hierarchy where the interest & escrow are paid first. The why allow clients to explicitly designate where they want a payment applied? So, yeah, informing the BBB & CFPB.

I recently refinanced with another company. At the beginning of June, I close with that company. A month later I received a letter saying I can potentially face foreclosure over a missing payment. Mr. Cooper never let go of the loan and none of the workers of the other mortgage company were not notified. This company also does not care about your special needs such as receiving a phone call in the native language the borrower speaks. This mistake cost me daily interest for a month.
This issue was recently resolved, but Mr. Cooper made a last-minute change that almost cost me another month of interest.
I am upset that this company does not take into consideration their clients' needs and lack of sympathy during these times. I hope they get better about this matter. I am glad I got out of this company!

My mortgage was sold to this garbage company and it's been nothing short of a nightmare. Customer service is non existent. They don't care about you. Absolute trash. Do not go anywhere near them.

Worst customer service I've ever experienced including flat out lying to me about refinancing steps. They should be reported to BBB- I've never done this before but if it is a pain I may learn how anyways just to help prevent other people from having to go through this.