Mr. Cooper

Citi mortgage sold our mortgage to these guys a few years ago. We tried to do a non cash back refi, to lower our payments, but they drag their feet for soooooooooooooo long and they have TERRIBLE communication. Our rate lock expired, they started over again and then had the nerve to tell me that my 540.00 appraisal had to be "updated" and they wanted me to re-send all of the bs paperwork that I had already sent twice! Srew that! I'm done!

I sent two checks to them for house payments and they said they didn't get either of them. So I cancelled the checks and I did an electronic xfer for two grand. They found one of the checks, cashed it, and basically did exactly what I didn't want them to do: cash those checks. They knew that or rather one person there knew that and the info didn't get passed on. What a worthless outfit.

My mortgage was sold to this company, and after only a month relationship, I am refinancing with a reputable company. I want to eliminate my escrow account and was told that because I am in a flood zone, that i HAVE to have my taxes impounded. I contacted my investment manager who got me in touch with another lender, who had no problem with me not having to impound my taxes and insurance. When I called customer service, I was placed on hold for over an hour and when I tried to email 2 different addresses, they both came back undeliverable. I would not recommend this company to anyone!

I have has mr Cooper as my mortgage company for 14 years. I finally decide to sell my house and the title company requested payoff from mr Cooper. They sent it over and it has a 30 day guarantee of payoff amount. Everything is set for close. 5 days before close they sold my acct to servbank. I spent hours on the phone with servbank and they say it takes 7-10 days to onboard the new acct. So now we can't close and the buyers have a reason to back out of the sale!

I refinanced with Parkside Lending at a 4% rate in 2017. In Oct 2018 my loan was sold to Mr. Cooper. At the end of 2017 my interest paid was $5828; in 2018 it was $5721. Then in 2019 my interest was $6116. How could that go up and not down? I called and the rep said it was correct! Now in 2020 the interest paid was $5980. I do not understand how this works and how they get away with it. Stay away.

I should have ran when I first spoke on the phone with mr. Cooper. It was almost impossible for anybody in that company to return a phone call. I went up the line on supervisors and still got virtually no return on a phone call or an email. Most questions went unanswered from the initial paperwork that had to be submitted to the rest of the paperwork to the day of closing. Even the day of closing was a nightmare. I would never recommend mr. Cooper to anybody even if you wanted them to walk your dog because they wouldn't show up they wouldn't walk the dog and they wouldn't know how to walk the dog. I'm in sales for 40 years and I've never counted a company that is so bad.

Got my house refinanced through Mr. Cooper. Agents were very unresponsive. Never answering phone calls and completely dishonest when it came to cost or how the closing costs were going to end up. Ended up I called my loan processor whos phone rang and rang with no voicemail picking up. I called the customer service line and the lady asked me if I transferred my loan to another company bc she couldn't see anything had been done and it showed I had a late payment status which would affect my credit. Still have yet to hear back from my agent or her manager. DO NOT USE MR COOPER!

Got my credit dinged for a late payment on a mortgage. I was the cosigner (ex-wife was making all the payments) and it was the final payment. They wouldn't accept her payment because it did not match the amount on the coupon. Asked them to look into it and got a form letter denying my request to remove the late payment comment. I still have excellent credit in spite of them. Horrible communication. Stuck with this on my report for another four years. Will contact Trans Union et al and hope for the best. Thankfully I will never have to deal with them again.

Extremely long call wait time. Left messages never return my CV all. When I call voice message palys under rep me Shorty or something like that she never call back. Left my number with one of rep to call me back, I ah e NEVER received call back. I am still on hold 25mins no one is answering. My issue hasn't been solved.

My mortgage was sold to this company in June of 2022. I had an escrow analysis in Oct and made an almost $2000 deposit. Then in Feb of 2023 another analysis was done stating I needed an additional $1000 plus. I only need to have 2x my escrow payment after taxes and insurance according to them. When I did my calculations I will have double that when next February comes. I can only hope my mortgage is sold before I have any iother ssues with them. I feel ripped off.