Mr. Cooper

My mortgage was sold to these guys a few years ago. They have screwed up my escrow account repeatedly and increase my payment by over $200 a month in barely over a year and I had a fixed rate. Went to refinance earlier this year with them, thinking this would be a quick process since they already had all of my records. They kept asking for new documents, or documents previously sent, days/week would go by and I'd hear NOTHING from them, the timeliness and communication overall was really bad. Then after 4 months... 4 months. They declined by refinance although I had well over 50% equity. They said they'd do the refi after October, when I had more income, which wasn't needed at all! Went with another company the following day, and closed with a lower interest rate in 3 weeks! They just wanted to keep my loan at a much higher interest rate and had no interest in doing whats right for me, their customer! I couldn't be more disappointed in this company! Run from Mr. Cooper!

If you want to be taken advantage of, disrespected, and no service, Mr. Cooper is your answer. For 10 years they paid a sewer connection fee (we built our home) out of escrow, and all of a sudden stopped. 8 months later + the BBB + attorneys they finally paid it. If you want your FHA MIP dropped, call, call, and call 10 more times. They currently owe us $800 for that. If never want to see your escrow statements or understand how they are calculated, use Mr. Cooper. If you want to talk to a computer for 11 minutes then get hung up on, these are your guys. This company is a disgrace. The only reason we are here is because our mortgage was sold to them which we have no control over. They should be put out of business. I'll leave with... call the refinancing line (or answer their calls because they call 2 times a month) if you want help with your existing loan.

Finally paid off my mortgage. Of course Mr. Cooper hits me with over 200.00 in fees. I asked for a breakdown of the fees I was told it would take up to 15 days to receive it. Today it finally arrived but still only a partial breakdown of the fees most 3rd party fees charged by companies owned by nationstar mortgage. When I called to get a complete list of fees charged I was told If you read your mortgage agreement we can charge and Damm fee we want. When I asked for the complete breakdown which I was already charged 25.00 for the said you should receive it within 15 business days. Well it's almost November and this started in August. Find a company that doesn't put to the screws to you when ever it can..

Month after month I add extra funds to the principle balance when I made the payment online but (Mr. Cooper) keeps putting it to unapplied making the next payment less and i'm tired of calling to have it corrected I have given up. I plan on retiring and using my 401k to pay off the account but with the funds not posting correctly the plan is to refinance with another company. I work in customer service for the government dealing with mortgage loans we make mistakes but never over and over again. So the lesson I learned is when making a payment no point in adding extra to principle balance to payoff early and enjoying a nice retirement.

We have had no problems in making payments online to Mr. Cooper. However, my only withdrawal from using MrCooper was this their support for the destruction of businesses, Black, Brown and White by BLM. I cannot in all conscience support any company the puts their dollars toward Marxism and Racism in my country. Their service is adequate, but if not for their support for the destruction of my country I will not support it. Thus, Mr Cooper becomes not part of the "solution", but rather part of the problem.
See Blog: https://www.mrcooper.com/blog/2020/06/16/we-stand-with-the-black-community/?https://twitter.com/i/status/**************

My experience with mr cooper is a (pooper)! I am over 50 years old, owned many homes, had many loans over the years, never before have I ever deal with such a bad mortgage company. My original mortgage company sold the loan to them, it wouldn't be my choice to choose mr cooper.

In the past 2 years, I've must have tried calling them for misc things about 3-4 time, not once I was ever able to get any live person on the phone. Wasted at least 30 to 45 minutes of my time! Are there any real human working there?

And now, it's impossible due to COVID-19. It would be nice to speak to someone about my current loan with them.

Terrible. Been with them for years and never missed a payment. Switched over autopay at my bank and some sort of glitched happened. We ended up missing a payment and didnt realize it until a month later. We immediately paid it however they already reported it to the credit agency. Not even 30 days and no leeway for glitches like this. Now, our credit is all messed up and they wont even consider working with us to have it removed.

My mortgage was sold to Mr Cooper recently. I had a question about my insurance and escrow account. I emailed and was told to call. I called and was stuck in a revolving phone tree that kept sending me back to the original message. I could not reach a live person. I emailed again stating I could not get ahold of someone to discuss the issue and the email response thanked me and told me to call their customer service! Umm - that is my issue! Ridiculous and non responsive. If I could change I'd do it in a heartbeat. I would not recommend this company.

I refinanced in July 2020, I was approved immediately due to excellent credit. Once I was approved, it was impossible to reach my loan officer or get a return call. I am pay an extra couple of hundred each month towards the principal and now they are charging me a late fee because it took 14 days for them to get my payment. They refused to credit the $8.46 late fee and spoke to me like I not even a person, let alone a disabled Vietnam Veteran. I am now looking into changing mortgage companies.