Mr. Cooper

Thought we obtained a fixed mortgage thing again with this company. They do these " analysis" once a year based in this a year ago they have us a check for roughly 7k saying we were paying too much into escrow. Now one year later they saying we owe 7k. They are the ones that did this " analysis " They obviously made a mistake last year when returned the overpayment and now we are paying for it. We are now paying more than we did when we initially obtained the house. Furthermore, I cannot speak to a live agent because the phone rings and rings. The virtual machine keeps picking up and get this the projected increase by 2024 is an addition 2k on the mortgage they didn't noticed me in my f the change when I went to my bank all my savings where gone to pay this undercharge. We are at a time every penny counts run run fast

I paid off my mortgage in 2017. I just found out that they never submitted the release of lien paperwork to the County that I live in. I went to take out a home equity loan and can't complete the process until they submit the paperwork. I have called customer service 12 times (I have to say that they may not have understood what the issue was, but they were always professional. I was referred to an Executive Resolution team member named Brenda. Helpful for first three emails. She told me that the paperwork was submitted August 4th. I asked for a copy of the paperwork work so I could reach out to the County and she refuses to respond to me. Found out that the paperwork wasn't actually sent out until August 23rd with this assclown knowing I have a mortgage transaction pending and time is of the essence. I'd live on the street before applying for a mortgage with these liars

Charging fees without any customer consent or request, paying county tax late and pays penalty and taking no responsibility.
I had three loan with Mrcooper which is transferred from Rocket Mortgage, MrCooper didn't pay property insurance, County Tax and supplemental tax and Mr Cooper paid about $750.00 Penalty and I had to pay the penalty I requested the refund for the county tax penalty they denied the refund.
So, this company is no customer service and no responsible to take care customer

Would give zero stars if I could. Before closing, they made three significant mistakes in our mortgage process including the last one that caused our closing date to be delayed for which they notified us EIGHTEEN HOURS before the closing time. Told us two days before that everything was set and then called at 6 pm the day before to tell us about this issue. We have movers, furniture companies, utilities, family members, etc all scheduled around a closing date and they tell us at the latest possible second that they can't make the that date. YUnprofessional is an understatement. To make matters worse, the agent (Manny something) refuses to take any responsibility for his massive mistake. DO NOT USE THIS COMPANY. Wish we had seen the heap of negative reviews before moving forward with them.

I have been going through a refinance with this company for 4 months. It has went to close 2 times, and each time they wait until the end of the month to tell me they cannot complete it, and I have had to wait on return funds from the title company and come up with an entire mortgage payment at the same time. You have to ask questions yourself as they do not reach out to you until they want to collect a payment. They do not want to refinance people for a lower rate even if you are approved. This has been the most incompetent and messy finance experience of my life. Do not get a loan with them, if your mortgage is sold to them REFINANCE WITH SOMEONE ELSE immediately!

Mr. Cooper lost my July payment and even when I showed them the proof they received it(the tracking info and their signature) they still refused to take responsibility. Their screw up cost me $196.06 in out of pocket expenses to fix. Yet they have refused to reimburse any of it after lying and saying they would. They haven't so much as apologized for their mistakes and even had the gonads to ding my credit. This company is absolutely a scam and in my opinion is a criminal empire masquerading as a mortgage company. Each and every single person I have talked to at Mr. Cooper has lied to me. I have yet to receive a single call back from "management".

Take my word for it, refinance away from this company.

NEVER. EVER. EVERRRRR. GIVE THEM YOUR CHECKING ACCOUNT INFORMATION.

I recommend everyone on here make complaints to the CFPB, BBB, Yelp and anywhere else public you can find just to get the word out. They need to be shut down before they can victimize anyone else.

When Mr Cooper took over our mortgage I was skeptical. What an odd name for a mortgage company. At first everything was smooth. We were set up for weekly payments and Mr Cooper went and picked up everything automatically, debited our account as the previous mortgage company did. They also have a great feature to see how much more you need to pay to pay off your mortgage earlier. I thought, why not? Sounds good to me. So I added to our monthly amount. Next thing I get is a cancellation notice from Mr Cooper cancelling our weekly payment. After speaking to 3 different people, they could not reinstate our weekly payment. We only have bi-monthly and monthly payments options, they said. I said if their website was clearer I would not have added that additional money to auto payment. They were not willing to cancel the additional payment amount, nor willing to help me with my questions. They also could not explain why my next payment was going to be further delayed by 2 months, putting us behind in our mortgage by 2 months! Horrible customer service, horrible company, horrible business practices.

I got transferred from rocket mortgage it's been a complete nightmare they're telling me that I owe them A month's mortgage when I don't I'm taking it to the Better Business Bureau also going to have it audited because they are not fair at all they took money out of my account and left me with nothing I did research on them and found out that they were Nationstar the same they did there they're doing here I'm just one person however I'm going to fight them because it's unfair how they're charging me late fees when I'm not late I'm actually a month ahead so I plan on suing them and also trying to get whatever I can so that I can feel satisfied I do not like them at all they are so wrong

AVOID. Mr Cooper acquired our loan from another company, and I have now spent way too many hours on the phone with them discussing all the ways they're mishandling our account. Their analysis of our escrow needs were under by more than $500, which translated to them not understanding the terms of the loan I originally signed or the amount of property taxes that we owe annually. I told them to analyze again. They did, and failed again. I've been paying the extra 500+ this whole time to make sure the proper amount was in our account to cover our taxes. I even told them why. So they improperly issued me a refund check. Then property taxes were coming due. I got multiple assurances that they would be paying ALL of our property taxes on time, and that if they didn't, that I would not be responsible for any late fees; those late fees would be paid by Mr Cooper. They missed the due date. Then they paid the taxes and charged the late fees to me. Our analysis is still wrong. Currently our account says the next time they'll be paying taxes for us will be April 2023, which means they will miss the Nov 2022 payment. How they're still in business is wild to me.