Mr. Cooper

AVOID. Mr Cooper acquired our loan from another company, and I have now spent way too many hours on the phone with them discussing all the ways they're mishandling our account. Their analysis of our escrow needs were under by more than $500, which translated to them not understanding the terms of the loan I originally signed or the amount of property taxes that we owe annually. I told them to analyze again. They did, and failed again. I've been paying the extra 500+ this whole time to make sure the proper amount was in our account to cover our taxes. I even told them why. So they improperly issued me a refund check. Then property taxes were coming due. I got multiple assurances that they would be paying ALL of our property taxes on time, and that if they didn't, that I would not be responsible for any late fees; those late fees would be paid by Mr Cooper. They missed the due date. Then they paid the taxes and charged the late fees to me. Our analysis is still wrong. Currently our account says the next time they'll be paying taxes for us will be April 2023, which means they will miss the Nov 2022 payment. How they're still in business is wild to me.

I asked Mr. Cooper to re evaluate my PMI insurance. I received a letter congratulating me that I did not have to pay PMI insurance anymore and when I called the company I was told it was a mistake and that there was nothing they could do. I Ifeel that they need to correct their mistake and pay whatever is necessary for my PMI to go away. Now they have given me to amounts one of which was $3000 what of which was $5000 a little bit different and nobody seems to really know what they're doing. RUN from this company do not work with them do not talk to them they are the worst.

Want to submit an extra principal payment? Too bad. It'll get applied as a normal monthly payment anyway, despite your clear selection of "extra principal" on the web site.

I don't foresee this company going very far - if they don't file bankruptcy in the next year - I'd be surprised, these guys are vampires and not even good at it.

I've never come across a company who is late on making payments to the insurance company? Like how are you still in business? Absolutely awful business. Got my name, social and email wrong. Wow…..

My lender sold loan to this company I did not select them at all. If you make phone payments they charge you $20/pymt. I wanted to set up auto withdrawal biweekly & they told me make extra month payment & fill out form. Easy! No. They charged me $20 for phone payment then get my form & do not read it. I put down half my mortgage payment plus extra to pay my loan off in half they time. They will not do extra payment. Wtf. Then they also want $3/biweekly payment. Customer service takes forever to get ahold of & can not fix their issues. I need to fill out another form. I have never had any issues with any other mortgage company before dealing with this greedy BS company!

I paid off my loan and only the principal shows online. I called to see when they would process the refunded amount because the payoff amount was over inflated. Come to find out the phone number is an automated system that transfers you 8 times and you end up in a voice mail box that is full and almost impossible to get to a human being. After 10 tries I responded to the first question, but after that every question I enter 0, and finally got to a service rep. If you have a choice of service providers DO NOT CHOSE MR. COOPER!
YOU WILL REGRET IT AT SOMETIME.

My mortgage was taken over by Mr. Cooper. I wanted to move from a 30 year to a 15 year mortgage. We are now 91 days in and they still do not have the paperwork complete. Turn and run, run fast.

This company deployed their IT to hack and monitor my home computer and cell phone after I recorded one of their agents and 'team manager' being rude and abusive and making threats. Apparently, they sent packets to my devices for me to download so that they can use them to gain access to my devices in their effort to retrieve or destroy evidence. This discovery was made this past week after an extensive investigation by cyber security experts and law enforcement. This is going to be big news after the investigation is competed. How low can they go? I wonder how many others they have treated this way?

I was only trying to refinance my property after they bought it from another bank some eight years ago. They were apparently not too happy about that even though I have excellent payment record and excellent credit report. Please stay away from this company. They don't wish anyone any good. It is all about the profit margin for them at the expense of homeowners who are dully paying their mortgage and are looking to lower their interest rate.