Mr. Cooper

If I could rate this company -******* stars I would. They are the worst, most corrupt, most horrid company I have ever dealt with. I am closing the sell of my house, we have requested the payoff so THEY CAN CLEAR THE LOAN OFF THEIR BOOKS! Its like HELLO I WANT TO PAY YOU MONEY AND YOU DONT WANT TO TELL ME HOW MUCH TO SEND YOU? REALLY?! Today was the 5th time i personally have requested it. It has been promised to me and yet to receive it. They are going to hold up my close because they cant get their $#*! together. DO NOT EVER USE THEM! I am sorry but if you can fax me a piece of paper that has been requested for over 30 days, then why are you in business. Oh that's right, your in business because you changed you name due to lawsuits and other shady business practices. If they are your mortgage company, good luck, they are the most corrupt company I have ever dealt with.

I have been trying to refinance for over 3 months. I have gone to upper management and nothing ever goes through. NOBODY there communicates with you. When you get their attention, they just ask for more documents and stall even longer. It is really sad that when you have a current mortgage with them, you can't even get through the red tape. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE! I know 3 other people dealing with the same thing.

Mr Cooper/Nation Star is a mortgage company. I have never worked with a more disorganized and incompetent mortgage company than this one at Mr Cooper. I have had this company since September 2018, and it took me months to get on their website. Once I got on their website, I found that I was months behind in my monthly payments due to them doubling my taxes in error and raising my payment by more than 50%. It took multiple phone calls to get this fixed and going through the credit bureau to get my credit score corrected. Since then I have been very vigilant watching where each and every payment goes, and most months I have to call or email to get this corrected. I call to get problems resolved yet within a few months have those same problems again. Many responses I get via email say "we've already addressed this issue." This is another one! Just because it's the same problem as last time doesn't mean it's not a new problem. I will never recommend this company to anyone. I also contacted the veterans company I used that got this mortgage to tell them to stop using Mr Cooper. They were going to contact Mr Cooper personally to fix things, but Mr Cooper has not yet responded to me. I will make sure they are aware of this as well. Do not use this company and refinance immediately if your mortgage company sells to them. Zero stars from me.

Dear MR COOPER,
I'M happy to report about two amazing people work with my refinance for months closing was12/10/2020
On a more serious note, please allow me to express my utmost gratitude to these two people for their kind deed of gave me this opportunity in this difficult time, which I had almost given hope on. I really cannot thank your entire department enough, especially Mr. Gray Dawson who first gave me the good news still I have a chance to refinance. Mr. Gray Dawson and Mr. Winston Hill, thank you for your professionalism in handling this matter is highly appreciated and commendable
Best,
Alganesh Gebrelibanos..

My mortgage was SOLD to Mr. Cooper from Victorian Finance. VF should be very ashamed of themselves for using Mr. C. YOU CANNOT TALK TO A HUMAN. Ever. Very frustrating. They send you letters but you cannot respond to a person to find out WTAF they are talking about. DON'T even consider using them.

I am beyond disappointed with Mr. Cooper! I work as a first responder and due to COVID have been working around the clock and happened to miss my payment for the month of May, as soon as I got a notification on my credit score I immediately made the full payment of the month of May including late fees and well as the month of June. I was instructed to send an email to request a pardon since this was the one and only time this has ever happened. I sent an email on July 8th and didn't hear anything back until August 10th where they were requesting an additional 15 days to come with a decision after 45 days I follow up again and to my surprised despite everything going on they denied my request. I am grateful I decide to sell my house so I can make this payment in full and never ever use this company again! I will be posting this review everywhere I possibly can as this company does NOT care for its customer not even in times like this!

Why give a forbearance plan with no options but to pay all arrears at once or lose your property. Mr. Cooper is an upscale stickup man. No guns or knives needed. Just good lawyers and a NO! COMPLAIN, COMPLAIN, COMPLAIN to your elected officials, CFPB, Attorney general, thru social media and your local news investigative team, and even the BBB aka bulls**t, baloney, bast**d's. If you are ignored by your elected officials, ignore them at election time! Mr. Cooper can you stop robbing me?

I realize it's a challenging time and hold times are longer then usual. However, after 60min hold with no option for call back for holding your place in line, I was finally able to talk to a representative that showed no empathy for our situation. My husband has a compromised lung problem and was put on medical leave from employer on 3/18/20 as I explained our situation and worried about mortgage payment I was told we'd have to provide several documents including Disability form, which haven't even been processed yet because it's taking longer to work with EDD and doctors office. She said we had to provide documentation with 2-3 business days after submitting application and no guarantee we would even be approved for there forbearance program. This only adds more stress to our already stressful situation. Horrible for Mr. Cooper to expect such a quick turnaround and in the meantime the clock is ticking and we can fall further behind. I am applaud at the lack of understanding this company provides to it's customer. Almost as if setting us up for failure. Shame on them and are they even complaining with the regulations for distressed home owners?