Mr. Cooper

ZERO STARS! ZERO STARS! ZERO STAR! This company for truly lack of a better word "SUCKS" Problem resolution almost nonexistent and your gonna really have to work hard at ensuring your request is complete. Getting a callback as prompted is a joke! Just to get you off the line. As the call back service has only worked once in the many times I tried to desperately resolve issues, I did a refy just to avoid the next headache (surprise)
Sad for the poor people who work there!

I have been a customer for about four years, they send me emails all the time about stuff including when they receive my payment, in March I misplaced my bill and forgot all about it, when I received my April bill it had two months owed, plus the penalty, which I wrote a check right away. I was wondering why they never sent an email reminder? So this month I am getting notes from a firm that protects my identity that they did notify all the credit bureaus that my payment was delinquent WHY COULDN"T THEY HAVE JUST GAVE ME A REMINDER

My loan was sold to Mr cooper. Initially I didnt mind. 2 months into having them I am told my escrow is in the negative by $3,000. This is very odd to me considering I've paid the same amount and last year I got an overpayment check of $2000. My last company said I was not in the negative at all. I'm still trying to research and figure out how this can be. My payment went up by $250. This is only our 2nd year in our home!
Then last month I noticed that on THEIR website there is a feature where you can pay a partial payment. I planned to pay half and in 2 weeks pay the other half. I still would have been 2 weeks early from when it was due. So I submitted the payment. Instead of paying half my payment it went to principle only payment. I am furious about this because on their website there is a spot where you can do principle only. That is not what I used. I clicked the spot that said "partial payment" the remainder of your payment will still be due before the due date"
I emailed them and they just kept telling me they didnt care and then would close out the email. They are the worst. I'm trying to figure out how I can get my mortgage sold to someone else. I am over this.

Their "live chat" is a virtual assistant. They admit that their hold times are 30 minutes or more. They just won't help when THEIR site fails. They tell you that hold times are long.

Due to the COVID 19 VIRUS my job in march cut hours. I asked to get help with my mortgage so I wouldn't go into forecloser. I did get help with a FORBEARANCE. I've gotten 2 letters stating i'm behind in my mortagage. If your going to help someone and say yes we will help you don't keep sending out letters stating i'm behind. I know I am that's why I asked for help. People are struggling right now. Mortgages should have been put in the back of the loan. Alexandria Emmer

Three companies handed out to third parties to do anything with this company, property tax problems insurance not updated or anything will be screwed up, USAA sold my loan to this horrible company and I can't do anything about it!

Hands down, worst mortgage company I've ever dealt with and I spent 10years working in the mortgage industry. Completely incompetent to the point of negligence - they will not pay your property taxes on time -EVER- and when you ask them to fix their error, the make it worse only to try and remedy the issue over a year later when the problem is now compounded and their late solution is your payment is doubled with less than 30days notification. If my current interest rate wasn't so low[which they acquired my loan, so they are NOT responsible for that rate plus they are constantly trying to coerce me into refinancing to a higher interest rate] I'd refinance with another company just to NOT be in their hands.