Mr. Cooper

When I first got my home loan, I was told that I didn't need flood insurance. I got my loan sold to Mr. Cooper, and although the contract didn't change, and my propertie's FEMA flood zone didn't change, they decided to buy flood insurance for me. This randomly happened after being with them for a year. That drained over $1,300 from my escrow, and they planned to do so YEARLY for something I did not need. I refinanced with a different company, who instantly knew I didn't need flood insurance, and dropped my rate by over 2% for a like loan (Streamlined FHA). Going away from these thieves was a great decision, and I'll NEVER go back.

Was told to refinance be very easy since you always pay your bills an have a good credit score! That's all we need now because we are the same one refinancing only take about 20-25 days the most! The first guy told me this he was very nice Michael! The 2nd guy Robert was terrible never want to talk to me all talk to machine or call my boss Jennifer she never called me back so call her boss Elizabeth who also never called me back then they give my application to jimmy who was tell me the truth said that Robert told me not the true so I paid what was need then told jimmy that none of his boss return my calls but don't know they didn't said I will telll them my problem an they will call me that's the last time talk to jimmy never got a call from any boss they just don't care only want to work at home an do nothing for there clients! Finally Michael call me back said everything was going good loan is almost done! I said great told him what happened with the other so call bosses an employee so he will let them know too! Still no call me! Got a email said I was a bad person who don't pay his bills on time an low credit score that is the opposite of me that's is very bad business when everything going on now in the world! I think it's because I am a minority not up to there level I am nothing to them but a animal to help them look good on paper!

Loan was recently sold to this so called mortgage company. Rude customer service, looking into refinancing with someone else. Horrible reviews are there for a reason.

They're racist. End of story. There's a reason they use a black male as their "mascot" and an entire rebranding that includes "diversity" to hide behind. Any person of color, don't waste your precious time w an interview, you're their token to fulfill their diversity quota. They didn't realize they got the wrong one, their management had IT mess w my computer: logging me off randomly, glitching, erasing my desktop icons, all in my month of training because I went to the VP within the first week of working there to complain about some assistant managers coughing & clearing their throats purposely (along w other new hires) to distract & bully ppl as they walk by so I was instantly targeted as the "problematic black". Little did I know they're all in cahoots w each other w no integral, authoritative figure. There's also a reason they hire a bunch of recent college grads for the HA role, so they can shove a bunch of info down their throats in a small amount of time just to spit it out for the licensing test. No one learns or retains information like that. Extremely manipulative company. It's a game, a cult I should say. Nation star/Mr. Cooper, next time you choose to stoop so low, make sure you do it to someone who isn't so self aware or w a degree in technology. Idiots.

I have been dealing with Mr Cooper escrow associates for over 8 months. It started out that when my loan transferred no property taxes were paid. I resolved that issue after 4 months.

Then they overpaid my protery taxes by $6000 plus and my escrow account went negative. Each time I ry to resolve, I have to tell my story over. No good notes are kept and each associate pawns me off to the next. My county agrees to the overpayment. Mr Cooper's doe snot allow me to talk directly with thier 3rd party vendor Core Logic (which is an oxymoron name, because there is no logical explanation for how this happened). Now my monthly payment is going us by over $500 per month to make up for it.

I AM GETTING NO WHERE. My plan is to get the money directly from my county, pay the negative to get to 0 and then cancel my escrow and make the payments myself. If I had the opportunity to refinance with another company at $0 cost, I would in a heartbeat.

If you chose Mr Cooper, chose at your own risk. Consider yourself warned.

Had a mortgage loan with Nationstar mortgage. Then they changed their name to Mr. Cooper. In September 2018 I refinanced my home loan with a bank.

July 2021 I received notification from Nationstar mortgage that there was a refund check made out to me that was never cashed. Lack of a reply on my part meant my money would be put in unclaimed funds in Ohio. So I responded in August 2021 and received a confirmation email from Nationstar.

The letter stated Nationstar would begin issuing checks November 1,2021 and a replacement check would be sent (not received) 8 to 10 weeks after November 1st. This time frame is not reasonable. I do not consider Mr Cooper to be a reputable business. The check should have been reissued long ago. How much interest are they making off uncashed checks like mine.

Called the number provided on the letter and it goes to voice mail.

Called Mr. Cooper customer service. There was a 10 minute wait. 35 minutes later still waiting for a callback. They might not have said you won't lose your place in line because apparently I did.

First issue I had with this company was when the loan was sold to Mr coopper we had not signed up for auto pay but somehow the money was taken from my account. The second issue was 1 year into the loan they reviewed the escrow account and sent me a check for an overage of over 1000. Then six weeks later sent a notice saying there was a 1000 shortage. In the notice there was no address to sent the payment to and if not paid by a deadline the monthly payment was going to go up 200 per month. So then I go online and it allows you to pay on there but only if you also make a mo they payment with it. So that's what I did, then it still took the auto payment 5 days later so there was a double payment. So I call Mr cooper, they won't put anyone on the phone, you just keep circling in voice-mail hell and can't talk to a person. So I tried live chat, the chat bot can't figure out my question and wont send me to an agent. So I tried typing that I was going to filing a banking fraud case on them that still didn't get their attention. My concern with them refunding my and other people's escrow account is that if I can't the payment to them in time and they do this every year after 5 years that makes my payment 1000 a month more. I believe Mr cooper is trying to do this to drive payments so high people can't afford them and they foreclose on people who have high equity in their homes. I have filed complaints with federal regulatory agencies on them.