Mr. Cooper

Do not use this company. Mr. Cooper was previously Nationstar Mortgage, who back in December 2020, agreed to a $91 million settlement for mishandling foreclosures and borrowers' payments. They added a false escrow account (I pay taxes to the city separately) to my mortgage under the pretense that the city sent them a bill for past due taxes (lie). The first few times I dealt with them it sounded like they were going to assist, but it ended being a complete runaround. Can't call anyone - always by email (which ended up being fine by me since I just kept throwing their lying emails back at them). Kept telling me they were waiting for the city to refund the escrow they paid, but I had to go to city hall to pay the taxes before a refund could be generated. In the meantime, I kept paying my mortgage and then they said I was in arrears. Tanked my credit rating. After 7 months and emailing them the same documentation, I finally got the escrow removed, they reinstated my credit rating where it should be and I refinanced elsewhere. Total scam artists. Customer service is useless and obviously told to lie to the customer.

The master the art of third party.
The bought my loan then the hassle started. They never informed me of that and my automatic payment kept going to the previous lender and come back.
Three month later while I am not home they invaded the house, stole all valuable electronics, had parties left pizza boxes, beer, liquor and used male contraceptive garbage behind and changed the lock.
When I came back they didn't want me to call the police and promised to handle and reimburse... Etc however they transferred me to the insurance company and claim they have no knowledge of what happened and (now) they don't have police reports. At the end of the year they added more than 3 K to my escrow claiming it was for the third party company to secure the house.
They repeated this several times and faked it on paper when I started to sell the house just to get rid of them and actually they added those illegal transactions to my total and twisted my neck with passion.
They then claimed that they failed in charging me for taxes and added 7K plus when I was leaving.
The icing of the cake was tons of discrimination comments and other very narrow minded uncalled for acts.
If you see mrcooper RUN away as fast as you can.

I have been with Mr. Cooper for years with no issues until now. In 2019 I requested to delete my tax payments from escrow which was done with no issue. Today I have requested to remove my home insurance from escrow with no avail. I talked with 3 agents that have said that I was not approved
To remove the escrow. I have not been late with a payment since the beginning of my loan. After
30 minutes of insisting that I needed to talk to someone that could help. He said he would have to
Refer the account to the escrow team. The agent initially said he would get back with me in 5 days. After giving the lowest possible score on the phone survey, he returned my call in a day. Nothing changed. They would continue to pull my escrow account even though I have changed insurance companies and it is now paided from December 16,2022 to December 16,2023. He informed me it was 2022 and my taxes were removed in 2019, but the policy had not changed! You cannot get to anyone in the escrow
Department to talk to and all you get is a run around. They hold you hostage especially since interest
Rates have gone up and you can't afford to move your mortgage to another company. I should have read the reviews before signing with this company and now I am paying the price. I am talking with my family
Lawyer this afternoon. It is a shame to have to a legal department involved just to get an escrow removed. How can a company decided to continue without your approval!

This mortagae company has the most INcompetent employees, especially upper management. Do not do business with this company, you will regret it. LOOK at the reviews and ratings!

I've been trying for months to fix their inaccurate reporting. Said I made a payment late. They pass it to new mortgage company I got after. They are awful to deal with. YOU WILL REGRET IT.

LI attempted to do a refinance with Mr. Cooper after Citibank sold my mortgage to them. I own 4 properties and have dealt with many lenders over the last 30 years. This was easily the worst experience and after 3 months I cancelled the refi. The appraiser they chose went to the wrong address, after arranging a time with my tenants. The refi was actually approved and was all set to sign-off, however the notary claimed that she thought the signing was cancelled, she did not contact me beforehand to arrange for an appt., Mr. Cooper mistakenly gave me her home address and I showed up at her home for the time of signing! No docs were prepared so it did not occur that day. Mr. Cooper then sent the refil back to a different underwriter and another month went by of ridiculous questions and doc requests, many the same 3 or 4 times over. They showed a lack of understanding of documents sent to them to review, and were very confused during the entire process. I would not go near them for a new mortgage nor a refi. After 2 months of wasting my time, and their own time, I had to cancel, honestly, to maintain my own sanity.

My loan was sold to Mr Cooper 6 mos ago. I have been trying to buy a plot of land next to me for a year and the owner finally relented but time was of the essense to close. I called a couple of local credit unions (lenders) but none would get back to me. Seeing that all my loan info was with Mr Cooper, I thought this would be a relatively fast transaction. This was my first mistake. The rate I was quoted was a little below what I had been seeing elsewhere which was a plus. I had been asked to submit the typical items to do a refi with cash out until the underwriting phase. After submitting 2 months of pay stubs previously, I was asked to provide a year to date (Jan-March) payroll statement. Why? Who knows. I then had to submit proof of insurance for my HOA. Why? Again, who knows. My relator said this was bizarre and she had never heard of it in her 25 year of selling homes. BTW, my LTV on the loan was excellent so I was understandably irritated by this point. I did get the insurance document they needed which did not expire until May. Well, that was not good enough. They wanted next years statement even though the legal item I provided was still valid. That was my breaking point. NO lender has ever asked me for this and I had already provided everything any other lender would need and then some. I sent an email last night to push this loan forward or I am walking. Oh. And their fees are higher than a typical financial institution. IF this deal goes through, I will be refinancing elsewhere as soon as the rates get better. Save yourself the trouble and go with anyone else.

I refinanced my home with Mr. Cooper in 2019 and my experience was not pleasant. They reached out to me in 2020 and offered to refinance for a better rate. I thought it couldn't be worse than last year. I WAS WRONG! It has been a nightmare. I was supposed to close in May at the latest. It is mid-July and it is hard to tell when it will happen. I had 4 closings scheduled and they were canceled after the appointment times were missed. We did sign all of the closing documents and were waiting for the loan to fund. However, a couple of days later we were told that they made a mistake and all of the docs are voided and we are starting over. I can not express the amount of frustration and unprofessionalism that we had to deal with. I am definitely opening a complaint with Better Business Beuro and CFPB.

I am in the process of selling my home (scheduled to close on 4/1/21). For 3 weeks now, I have been trying to get open liens canceled. We should only have 1 active lien with Mr Cooper, however they have screwed up both refinances and recorded multiple times with my county. We have 2 liens that should not be open, and no one seems to want to help. I have emailed for 3 weeks straight. I have called over 50 times. All they have sent me is a recorded release which is the one I already have. I have asked them to research the records so they can see the liens that still need to be recorded as satisfied. They will not do it. I have attached the deeds of trust that are open,, and they are ignoring those files and just sending what they already have as satisfied. I am running out of options, as I cannot sell my home with multiple liens. Since they messed this up, and will not update the records and cancel the remaining duplicate liens, we are in jeopardy of losing our buyers, and in breech of contract. This has become more than frustrating as it is now putting my family and sale in jeopardy, and we have to sell this home, to complete the purchase of the new one.

We had the terrible misfortune of having our mortgage sold to Mr Cooper actually Nationstar, years ago. We set up bi weekly payments on auto pay to pay down our mortgage faster. The company would constantly send us impending late notices and urge us to sign up for auto pay. They would would send us emails, overnight letters, website messages. This company had set up our payments and did seem to know that we were paying every 2 weeks and in fact were paying MORE than what was due every month! NOW try, just TRY calling the customer service if you want a laugh - not if you really need to speak to someone - *******432. You will be barraged with innumerable ads for disability payments, free gift card scams, i think there was even a boner pill thrown in for good measure. This company is the trashiest POS company that I have ever had to deal with. We are now in the process of refinancing and my number one requirement of our new mortgage will be that they will NOT sell our mortgage to anyone.